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Feedback from condominium occupants on multi-generational condominium facility services makes it possible to identify areas in need of improvement and development concerning facilities management in this residential project type. This paper aims to examine behaviours, needs, preferences and patterns of space use in condominium occupants from three different age groups (under 30, 30 to 50 and over 50 years old) relative to their satisfaction with facility services. The paper examines the impact of the physical environment and facility service arrangement (i.e. cleaning and security) on occupant satisfaction in the common areas of six multi-generational condominiums and investigates whether occupant satisfaction varies between the three age groups.

Six case studies classified as multi-generational condominiums were conducted. Research methods included document analysis, field surveys, interviews with juristic person managers and surveys from condominium occupants regarding their satisfaction with cleaning and security services in the common areas. The findings were then applied one-way ANOVA to test occupant satisfaction mean differences between age groups.

The findings indicate that physical environment characteristics including the location, size, number and design attributes of common areas have an impact on the provision of facility services and may influence occupant satisfaction. In terms of the facility service arrangement, both the service method and the ratio of staff to areas of responsibility can be explained in connection to functional and technical quality, respectively. Occupants’ demands and behaviours, such as the strong requirement for privacy, the preference towards service staff accessibility and the frequency of space usage, contribute to different levels of occupant satisfaction.

More case studies in Thailand and also in other countries, based on surveys with large samples of respondents, are required to increase the validity and to establish whether it is possible to generalise the study’s findings.

The findings and reflections upon them help understand the impact of physical environment characteristics and the provision of facility services on occupant satisfaction in various age groups. Recommendations are provided concerning building design and the provision of facility services in connection to perceived service quality and occupant satisfaction in multi-generational condominiums in Thailand that can apply to other types of real estate projects where similar facility services are offered.

This paper contributes to research on occupant satisfaction with facility services and provides evidence on occupants’ feedback in different types of perceived service quality (i.e. technical and functional quality). Identifying the impact of physical environment characteristics, facility service arrangements and occupant behaviours on occupant satisfaction with the technical and functional aspects of facility services contributes to the body of research on facilities management.

The purpose of this paper is to give an outline of existing laws that regulate each area of the Commons. With specific reference to the growing international concern for the protection of the global commons, this paper aims to re-examine to what extent present legal regime for global commons is successful. Finally, it proceeds with some way outs and suggestions that may, if adopted, play significant role to protect common areas from environmental damage.

This paper is purely analytical. Analytical approach has been applied to proceed with the write-up which is basically based on the review of primary and secondary literature studies including books, scholarly articles and laws. Internet-browsing is being used for collection of most recent literature on the subject. Relevant case studies in this regard are evaluated.

Transboundary damage is a practical and contextual matter requiring concrete rules and principles, both procedural and substantive. Here, priority is to establish minimum standards of conduct for such activities that affect the environment of global commons, at the national and international level. An expertly designed treaty with balanced contents, which are strong enough to hold the state parties liable for their activities and, at the same time, motivating enough to be bound by obligation by ratification, is to be adopted.

This paper is original in calling for the full participation of all states, rich and poor, to address damage to global commons effectively and efficiently.

I EFFECTIVENESS AREAS AND STANDARDS It is impossible to appraise a manager without knowing the output requirements of his position. The concept of effectiveness is the only sound basis of MBO

The purpose of this paper is to show that the idea and implementation of information commons' is becoming more prevalent in the academic library community. Many of these have been implemented in what were once General Reference areas of libraries. This paper discusses the process and experience of the Harold B. Lee Library at Brigham Young University, including concept development, acceptance and implementation. In addition, the first 18 months of operation and our visions for the future of our implementation are contained herein. One of the major themes of the paper is that change in an information commons is inevitable.

The paper is a case study of the information commons implementation done at Brigham Young University.

The paper shows the implementation of the information commons at Brigham Young University has been very successful and it will continue to adapt as higher education practice at the University continues to change.

This paper shows that the jury is still out as concerns “best practices” in information commons' design, Brigham Young University's experience constitutes a case study, which may very well emerge as an example of “best practice.”

Shows that the experience at Brigham Young University will help other academic institutions as they contemplate implementing an information commons or changing a current implementation.

The purpose of this paper is to discuss residents' views of social and physical environments in a co‐housing and in a senior housing setting in Finland. Also, the study aims to point out important connections between well‐being and built environment.

The data include interviews and survey responses gathered in the cases. The results and analysis are presented at different case study levels, with the discussion and conclusions following this.

The findings show that the physical environment and common areas have an important role to activate residents. When well‐designed common areas exist, a higher level of engagement can be achieved by getting residents involved in the planning and running of activities.

This paper discusses residents' experiences in two Finnish housing settings and it focuses on the housing market in Finland.

The findings encourage investors and housing operators to design and invest common areas which could activate residents and create social contacts. Also, investors have to pay attention to the way these developments are managed.

This study is the first to investigate the Finnish co‐housing setting and compare social and physical environments in a co‐housing and a senior house.

The proportion of the population aged 65 and over is rapidly rising and is expected to reach 24.3 per cent by 2031, up from 12 per cent in 2006. As a result, the Hong Kong government is facing challenges in meeting the growing demand for residential care homes. To provide a clear picture for construction professionals engaged in the future design and operation of such homes, it is first necessary to understand the opinions of end‐users in existing facilities. The paper aims to identify key facilities management (FM) components in three particular areas of residential care homes.

In order to collect data from end‐users, a questionnaire survey of 119 end‐users (both elderly residents and staff) based on post‐occupancy evaluation (POE) was used to evaluate the FM performance of the homes and establish the relationships between the comfort levels of FM components and the satisfaction of elderly residents.

The findings in the questionnaire survey indicated that all 16 key FM components were significantly related to the satisfaction with the home, while space planning, temperature, ventilation, privacy, finishes, and staff were the factors predicting satisfaction with different areas.

The paper makes a number of practical recommendations to government and construction professionals for improving the residential care environment, including a wide corridor with short distance and a low‐speed air‐conditioning machines in the common areas. In the bedroom, designers are recommended to install some partitions in terms of privacy and consider the microclimate carefully. In the bathroom, the use of lifting devices, louver doors, sufficient ventilation and a stable hot water supply are beneficial for the elderly's satisfaction.

Post‐occupancy evaluation is a commonly used tool to evaluate FM performance based on the end‐user's perspective. The study innovatively investigates the impact of different FM components on elders' satisfaction degree by application of POE.

Using Shanghai as an example, the purpose of this paper is to perform grade evaluation and zoning for different land use spaces by GIS by identifying the major restrictive factors in current socio-economic development.

Based on short plate theory, 11 major restrictive indicators that will restrict socio-economic development in Shanghai are identified, and urban land is divided into four subspaces and the restrictive grade evaluation of urban land subspace is achieved with GIS spatial analysis; then, land development zoning is processed according to the results of the evaluation.

In all, 11 major restrictive indicators that will restrict socio-economic development in Shanghai are identified. The restrictive grades of the agricultural production, urban construction and ecological protection subspaces are mainly common, weak and weaker, and the relatively strong restrictive grade of industrial development subspace is mainly concentrated in the more developed industrial districts (counties). The areas of the common and good regions of constructive development and ecological development zones account for 87.4 and 98.3 per cent of each total area, respectively, and urban land still has significant development potential in Shanghai.

This paper proposes various urban land space evaluations and zoning strategies based on restrictive indicators and perspectives, enriching the ideas and methods of urban land use evaluation.

From 1967, responsibility for the maintenance and management of common property in strata developments in Singapore was borne by single‐tier management corporations. However from 2005, through the concepts of multi‐tier management corporations and limited common property, new legislation made sweeping changes to the way in which common property can be managed. This paper aims to discuss the present situation

First, the problems inherent in the existing system of single‐tier management corporations for strata property management until 2005 are examined. This provides a backdrop for a discussion of the solutions presented by new legislation in the form of “two/multi‐tier” management corporations.

The study reveals that while the multi‐tier system could alleviate some of the problems existing under the single‐tier management corporation system, other problems could arise; these include increased operational costs, finding sufficient volunteers for the multi‐tier management corporations, and increased potential for conflict.

There are practical implications for various parties including subsidiary proprietors, management corporations, developers and managing agents. Developers and property owners now have certain flexibilities that were not available under the single‐tier system. Evaluation of the potential problems can result in greater efficiency and cost savings.

While this paper is of general interest to all types of strata developments, it is of particular relevance to mixed‐use developments, which may benefit from multi‐tier management corporations. The paper draws on the experiences of other jurisdictions, which have implemented similar systems and introduced measures to minimize some potential problems.

This monograph seeks to supply a contribution to the debate on the major formative factors which have led to current perceptions of the roles which either should be, or are, undertaken by industrial training officers. Any attempt to ascertain these developmental paths must be limited by the relative importance which the interpreter gives to writings and events. To this extent it must be a subjective and selective viewpoint. Whatever our perspective, there is one undoubted fact: there has been a considerable increase in the number of industrial training officers over the last 20 years — and a corresponding increase in training activities. This increase has been more than matched with an outpouring of literature on training and, to a much lesser extent, research into training themes.