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Article
Publication date: 16 March 2015

Franco Cozzani

The purpose of this paper is to present an innovative in-house knowledge management system of core know-how for European Commission (EC) officials. It shows how the…

Abstract

Purpose

The purpose of this paper is to present an innovative in-house knowledge management system of core know-how for European Commission (EC) officials. It shows how the quality of the work of officials could be improved and how talent growth and recognition could be better fostered within the EC, taken as target for the proposal, as well as example for other large, multi-disciplinary organisations that might wish to implement a similar system.

Design/methodology/approach

The study considered what the key issues for better knowledge management in the EC are, and what could be learnt from the successful implementation of Diplopedia, the knowledge wiki of the US Department of State, and from previous studies of author rank, quality and stability of individual entries in the public Wikipedia. The less known Citizendium wiki was also considered. Adopting a design science approach, a first conceptual design for a EC-wide in-house knowledge wiki was developed and validated through two successive iterations using a simplified Delphi approach. A final conceptual design of this wiki was then prepared.

Findings

The study found that a system aiming at high quality of entries, allowing for a healthy breadth of substance-based opinions, covering a vast scope of subjects and offering security of operation can be designed. It is argued that visible authorship, allowing room for dissenting opinions, opting for non-public access of the entries and setting up a bibliometrics method to reward high-quality contribution to the system are essential elements to ensure its adoption and ultimate success.

Research limitations/implications

The main limitation of the study is that the new system, yet to be accepted within the EC, is untested in a real situation. The paper should, therefore, be seen as an example of “design science” rather than an analysis of an already implemented system. It is surmised that more research is needed on preservation and growth of quality in wiki entries, and how ranking editors can contribute to that aim.

Practical implications

The Commipedia system proposed in the present paper will have practical positive implications in the EC discharge of its duties, which have constantly increased over the years at each revision of the EU treaties. A similar system can address similar needs of in-house knowledge management and talent management in large public and private organisations.

Originality/value

This paper fulfils the need to provide the EC with a way to cope with mobility and retirement of experienced officials, to retain their knowledge, distribute across its different departments, update and improve it and, additionally, reward expertise and talent of officials, increasing in turn their wish to contribute to Commipedia. Neither the EC nor other large multi-disciplinary organisations have such a general system at their disposal.

Details

Transforming Government: People, Process and Policy, vol. 9 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

Content available
Article
Publication date: 12 October 2018

Emad Abu-Shanab and Issa Shehabat

This paper aims to examine the perceived influence of knowledge management (KM) practices on the success of e-government initiatives. This paper proposes a framework…

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Abstract

Purpose

This paper aims to examine the perceived influence of knowledge management (KM) practices on the success of e-government initiatives. This paper proposes a framework depicting the overall perspective of the interactions between the environment and KM practices and associated processes in the context of e-government.

Design/methodology/approach

A conceptual framework was built to set the stage for empirical analysis, which included four major constituents: IT infrastructure, administrative issues, KM practices and e-government projects success. A sample of 181 civil servants completed a survey measuring the factors included in the research model. Structural equation modeling technique was used to test the model.

Findings

Results have identified IT infrastructure and administrative issues as significant predictors of e-government projects’ success, where the relationship was mediated by KM practices. The model explained 52.7 per cent of the variance in e-government success.

Research limitations/implications

Governments need to enforce policies to encourage KM practices and make available the needed infrastructure for such environment. The sample size and the new Arabic survey used in the study are the major limitations, where more research is encouraged to validate the instrument and generalize the findings to different environments.

Originality/value

This study is the first in Jordan, and one of the few that related e-government to KM practices by proposing a comprehensive model that sums the factors related to such relationship. Its value stems from its sample of public employees and the support of its proposed framework.

Details

Transforming Government: People, Process and Policy, vol. 12 no. 3/4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 20 November 2017

Fayez Hussain Alqahtani

Scholars and practitioners alike view knowledge as a crucial organisational asset. Over the past decade, several knowledge management (KM) technologies have emerged, such…

Abstract

Purpose

Scholars and practitioners alike view knowledge as a crucial organisational asset. Over the past decade, several knowledge management (KM) technologies have emerged, such as wikis. A wiki is a web-based hypertext application that supports a collaborative and conversational approach to KM. While wikis are generally simple to use, their adoption for managing organisational knowledge sometimes meets resistance from employees. The purpose of this paper is to investigate the factors affecting the user acceptance of organisational wikis as a means of knowledge creation and diffusion.

Design/methodology/approach

Building on the existing research on KM and information technology adoption, this study identified the following factors: the relevance of top management support for and complexity of enterprise wikis as well as technical support and knowledge-sharing self-efficacy. A cross-sectional survey was employed to examine the influence of these factors on employees’ acceptance of corporate wikis. Overall, 102 employees participated in the online survey, and the data collected were analysed using the partial least squares method.

Findings

The research model developed demonstrates that top management support, technical support and knowledge-sharing self-efficacy have a positive significant effect on employees’ willingness to use wikis for knowledge-creation purposes within organisations.

Originality/value

The findings of this study contribute to the existing literature on the implementation of wikis as a KM technology by developing a theoretical model explaining employees’ acceptance of this technology. Organisations could use this model to guide and facilitate wiki initiatives.

Details

Aslib Journal of Information Management, vol. 69 no. 6
Type: Research Article
ISSN: 2050-3806

Keywords

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