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This article formulates, estimates and simulates a structural model of the sterling‐dollar exchange rate over the floating rate period. A critique of existing empirical implementations of the asset‐market approach is followed by formulating a small structural model which augments a carefully specified asset sector with a real sector so that output and prices are determined endogenously along with interest rates, foreign reserves and the exchange rate. The model is estimated on quarterly data using Two Stage Least Squares and Zellner's Seemingly Unrelated Regression Procedure. Some policy simulations illustrate the response of the sterling‐dollar rate to various shocks.

One of the perceived benefits of a flexible exchange rate system is the insulation of the domestic economy from foreign shocks, and the potential for independent policy actions. In view of the considerable uncertainty, which pervades appropriate specification of the relevant theoretical models, the empirical analysis of this paper adopts the vector autoregressive approach. Using quarterly data over the period 1975(2)‐1995(2), models are estimated which test the effect on exchange rates of fiscal variables for seven countries (Australia, Canada, Britain, France, Germany, Italy and the USA). In testing the exchange rate response to a bond financed fiscal expansion, a tax financed fiscal expansion and to a swap of taxes for debt with no change in the level of government expenditure, the results for the seven countries over the recent float are mixed because the impulse response functions to the shocks do not have the same pattern in every country.

The purpose of this empirical research is to investigate the influence of interactive virtually present others (VPOs) on a firm response and customers’ reiterated complaints (follow-ups) during service failures. This research follows up on previous experimental studies that suggest VPOs affect the focal customers’ complaint intention.

More than 16,000 posts (of complaints and complainants’ follow-ups) on 13 airline Facebook pages were analyzed using partial least squares.

This empirical study found that customers’ complaints are attended to the extent the complaints are followed up with more comments as supported by VPOs suggesting a contagion effect. Besides, it appears, the squeaky wheel is the one that gets the grease. The interactive virtual presence of others does not have an effect on a firm response toward them, despite their support to complainants and calling the airline to act.

To date, previous experimental studies have only featured a single VPO in potential complainants’ responses; however, in this empirical study the authors take into consideration the interaction of several VPOs in the service failure. Also, the focus is on the influence of VPOs on customers' complaints rather than the other way around.

The purpose of this paper is to describe and critique ways in which the threats from confirmation bias have been rejected.

Dismissals of the existence of, or threats from, confirmation bias are identified from a review of literature across a very wide range of disciplines. The dismissals are robustly examined.

The dismissals are categorised as: (1) radical scepticism (2) consequentialism: and (3) denial. Each type of dismissal, it is argued, is flawed.

The three-fold structuring of confirmation bias dismissal is novel. In addition to drawing from organisation, management and wider social science literature, the article also uses arguments and examples from the creative arts.