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The article aims to review a university course, offered to students in both Australia and Germany, to encourage them to learn about designing, implementing, marketing and evaluating information programs and services in order to build active and engaged communities. The concepts and processes of Web 2.0 technologies come together in the learning activities, with students establishing their own personal learning networks (PLNs).

The case study examines the principles of learning and teaching that underpin the course and presents the students' own experiences of the challenges they faced as they explored the interactive, participative and collaborative dimensions of the web.

The online format of the course and the philosophy of learning through play provided students with a safe and supportive environment for them to move outside of their comfort zones, to be creative, to experiment and to develop their professional personas. Reflection on learning was a key component that stressed the value of reflective practice in assisting library and information science (LIS) professionals to adapt confidently to the rapidly changing work environment.

This study provides insights into the opportunities for LIS courses to work across geographical boundaries, to allow students to critically appraise library practice in different contexts and to become active participants in wider professional networks.

Major objective of the instant study was to investigate the factors affecting the adoption of integrated semantic digital libraries (SDLs). It attempted to find out the challenges faced in implementing semantic technologies in digital libraries. This study also aimed to develop a framework to provide practical solutions to efficiently adopt semantic digital library systems to offer richer data and services.

To meet the formulated objectives of the study, a systematic literature review was conducted. The authors adhered to the “Preferred Reporting Items for the Systematic Review and Meta-analysis” (PRISMA) guidelines as a research method. The data were retrieved from different tools and databases. In total, 35 key studies were included for systematic review after having applied standard procedures.

The findings of the study indicated that SDLs are highly significant as they offered context-based information resources. Interoperability of the systems, advancement in bilateral transfer modules, machine-controlled indexing, and folksonomy were key factors in developing semantic digital libraries. The study identified five different types of challenges to build an integrated semantic digital library system. These challenges included ontologies and interoperability, development of a suitable model, diversity in language, lack of skilled human resources, and other technical issues.

This paper provided a framework that is based on practical solutions as a benchmark for policymakers to devise formal standards for the initiation to develop integrated semantic digital libraries.

This paper aims to provide an update to Tom Sanville’s 2007 overview of OhioLINK, a renowned US academic library consortium, and describe the current state of activity and services.

The approach used is descriptive.

OhioLINK’s main collaborative services include document delivery, resource sharing and the establishment of digital libraries, including electronic journals, electronic books and open-access materials such as electronic theses and dissertations. This update to Tom Sanville’s 2007 overview of OhioLINK issues and developments describes the current state of collaborative library services and resource sharing a decade later, including the challenges of hosted institutional repositories and the implications of shifting from shared print to e-book collections at the network level.

OhioLINK trends provide a snapshot of changing activity and sustainability in library resource sharing at network scale across many different types of academic libraries.

This chapter discusses how digital project management has fundamentally changed the nature of collection service models in university archives and special collections.

Through a conceptual overview of case studies, this chapter examines the establishment of “digital content hubs,” with a special focus on the ways in which a variety of library units share the work of surfacing distinctive collections through cross-functional team-building.

To successfully build “digital content hubs,” academic libraries have embraced a new alignment to incorporate special collections and archives staff, services, and collections more holistically into larger library collecting initiatives and organizational structures. This chapter posits that, through the stewardship of digital projects, archivists and librarians have had to sharpen and expand requisite managerial and technical skills to support “distinctive collection teams” who work cross-functionality with outward-facing approaches to integrated collection building. In addition to embracing assessment tools and diversified funding strategies, archives and special collections have also adopted new collaboration models reliant on centralized but flexible project management structures that emphasize cross-training, complementary subject and technological specializations, and a team-based focus in order to ensure interoperability, sustainability, and broad accessibility of digital collections.

This chapter offers readers a new way of conceptualizing “distinctive collection teams,” proposes some strategies for marshaling resources from across library units, and suggests ways in which librarians and archivists can collaborate on content selection, copyright clearance, metadata creation, and web design and information technology development.

This paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.

Descriptive and content review methods are applied, and the researchers critically reviewed the articles related to library ESs and robots from Web of Science as a general database and Emerald as a specific database in library and information science from 2007–2017. Four scopes considered to classify the articles as technology, service, user and resource. It is found that published researches on the intelligent systems have contributed to many librarian purposes like library technical services like the organization of information resources, storage and retrieval of information resources, library public services as reference services, information desk and other purposes.

A review of the previous studies shows that ESs are a useable intelligent system in library and information science that mimic librarian expert’s behaviors to support decision making and management. Also, it is shown that the current information systems have a high potential to be improved by integration with AI technologies. In this researches, librarian robots mostly designed for detection and replacing books on the shelf. Improving the technology of gripping, localizing and human-robot interaction are the main concern in recent librarian robot research. Our conclusion is that we need to develop research in the area of smart resources.

This study has a new approach to the literature review in this area. We compared the published papers in the field of ES/AI and robot and library from two databases, general and specific.

The location and nature of the Barents Region are indicated and the provision of trans‐national regional library services described. Collaborative ventures include a series of conferences, the Berenice Project and the Barents Library School. Efforts to preserve Saami culture are described. A mobile library service is described and other co‐operative projects indicated.

As virtual reference and online discovery tools evolve, so do interactions with patrons. This study aims to describe how synchronous virtual reference transactions changed over a six‐year period at a university library.

Transcripts from October and February from October 2004 to February 2010 were coded for question type, interlibrary loan discussions, and referrals. Subcategories for holding types and referrals were also recorded.

The number and types of questions changed with the virtual reference platform used, both increasing and decreasing. The number of questions more than doubled from the beginning to the end of the six‐year study period. The number of holdings questions at the end of the study period was six times higher than the number at the beginning. Patterns relating to interlibrary loan discussions and referrals were noted.

The study examined transcripts from one university library. Findings cannot be generalized but provide examples that may be similar in other libraries.

The number and type of online reference questions that a library receives can change dramatically in a short time. Libraries should monitor question transactions, especially after software changes. Libraries also should consider how the placement of chat widgets changes the quantity and nature of questions and train staff appropriately.

This study examines transcripts across a longer time span than previous studies. It is unique in its examination of virtual reference widgets embedded in proprietary databases and link resolvers.

Changing user needs have created new opportunities for libraries, requiring evolving leadership practices that support innovation and rapid change. Design thinking can provide leaders with a concrete process to move toward action. The authors – one an executive administrator at a large, multi-branch public library, the other an academic librarian who leads a small team – share how design thinking has positively influenced their leadership practices. The benefits of implementing this flexible process have included improved user experience, more creative solutions, wise investments, staff empowerment, increased transparency and trust, and employee learning and development. Both leaders experienced these benefits even though they are in different positions on their hierarchical organization charts. The authors propose that implementing design thinking as a leadership practice has a place in the evolving role of libraries and can shift organizational cultures to become more user-centered and embrace innovation. In addition to these benefits, the chapter discusses specific project examples, challenges, and tips for library leaders to successfully implement the process. Design thinking is translatable across library types and throughout private industry. Discussing design thinking as a leadership practice can benefit the profession and communities by giving leaders a common language to use when learning from and sharing with each other in conversations about innovation.

This paper aims to explore the phenomenon of the hybrid information specialist in the academic library setting. It does this in relation to curriculum development for preparatory and continuing professional education for librarianship and makes particular reference to the contemporary iSchools movement.

The paper reviews trends and developments in academic information services and the information science academy in the context of continuing technological advances and educational change. It presents a case study of curriculum development and portfolio renewal, using the specialist roles of digital library manager and information literacy educator to show how the principles of interactive planning can be applied in articulating an academic strategy to meet the changing demands of educational institutions, professional bodies and employers.

There are significant parallels between professional education and professional practice in the shifting boundaries, expanded portfolios and challenged identities evident in the current information marketplace. A combination of continuous incremental development with periodic fundamental review enables professional educators to meet the changing mandates of different stakeholder groups. When combined with a strong professional focus, the breadth and depth of multidisciplinary expertise found in a research‐led iSchool facilitates the design of specialised pathways and programmes for practitioners moving into blended roles.

Practitioners intent on careers in academic libraries should consider the opportunities and demands of hybrid blended roles when choosing educational programmes and pathways.

The paper provides a conceptual framework to illustrate the nature of emergent professional roles and current challenges facing professional educators. Ackoff's interactive planning theory is used to illuminate the problem of academic planning in complex pluralist contexts.