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Although the ideas of F.W. Taylor have profoundly marked the twentieth century, they do not seem to have been understood in the same way by the people who have studied them. Aims to enrich our understanding of the ideas of this remarkable author. Proposes a graphic representation of Taylor’s thinking in the form of a cognitive map. Then analyses the structure and content of the map using the Decision Explorer software package. Most of the concepts and links shown in the map were drawn from “Shop management”, and the remainder were taken from The Principles of Scientific Management. The results highlight the relative importance of the concepts used by Taylor, the dimensions on which he more or less consciously structured his thinking, together with the characteristics of the concepts he considered basically as “explanations” or “consequences”, and the more or less systemic or circular logic that guided him in the organization of his thinking. Discusses the limitations of the results and some future avenues for research.

The purpose of this paper is to develop the concept of cognitive proximity, by studying it as a process in groups and dissecting how cognitive proximity is related to knowledge creation that results, for example, in articles and technological applications. Cognitive proximity, i.e. similar knowledge bases, is essential in creating knowledge in groups whose members have different professional and cultural backgrounds, which is often the case in internationalizing universities and companies.

The case study includes four top‐level international academic groups from Finnish universities that have a foreign leader. The groups were followed from 2007‐2009. Interviews and diaries are analysed using mental mapping.

According to the results, cognitive proximity is achieved through cooperation and suitable tasks. Knowledge is created during cognitive friction – when members are becoming cognitively proximate through knowledge base content, but developing a cognitive distance through a knowledge base structure.

This paper is one of the earliest efforts to study cognitive proximity as a process in groups. Cognitive proximity has especially raised interest in the fields of knowledge management and economic geography.

Gazelle companies are characterized by rapid growth in a short time. Identifying the determinants of this exponential expansion is important as these firms have a significant impact on the economy. They generate increased employment and investment by investors interested in new opportunities. Previous studies have failed to reach a consensus about what fosters high growth in gazelle companies as each firm’s geographical, political and economic context is different. The present research uses cognitive mapping and interpretive structural modeling (ISM) to overcome the limitations of prior investigations and identify factors that can potentially accelerate growth in gazelle companies.

Two sessions were held with an expert panel with knowledge about and experience with these firms. In the first session, data were collected to create a group cognitive map, while the second meeting comprised ISM-based analyses of the high-growth determinants identified and the causal relationships between them. A final consolidation session was held to discuss the results with two members of the Committee for Central Region Coordination and Development (i.e. Comissão de Coordenação e Desenvolvimento Regional do Centro – a public entity that grants gazelle awards in Portugal).

The analysis system created was tested, and the results demonstrate that the dual methodology used can increase our understanding of the dynamics of high-growth determinants and lead to more informed and potentially better evaluations of gazelle companies. Indeed, once high-growth determinants in gazelle companies are understood, this information can help other firms implement the same business model to achieve similarly rapid growth. The strengths and shortcomings of this new structured analysis model are also analyzed.

The authors know of no prior work reporting the integrated use of cognitive mapping and ISM in this study context.

This article offers an approach to building a high‐level business process view of the enterprise, based on cognitive mapping techniques and the principles of modularity.

A case study illustrates how these maps can be used in action learning and executive leadership development programs as a means of aligning enterprise leadership by implementing a cross‐functional process view from the top down.

This enterprise map shows both the customers' and the business's processes and their interrelationships, which helps align business strategy to process strategy, design and ownership.

The authors suggest that future case analysis research be conducted in other private sector industries using the same model.

Building the business process view is a critical first step in business process orientation, an organizational philosophy closely linked to “systems thinking”. It can link business strategy and customer needs to all the aspects of process design and management in a very powerful and visual way. This is the foundation for the success of corporations tomorrow by providing a clear view of the interrelationships inside and outside the company and by establishing a common language for change management.

This paper offers a unique approach for using cognitive mapping techniques and the principles of modularity to help align business strategy to process strategy, design and ownership.

Relocation of utilities is a major source of delay in Indian infrastructure projects. This delay is particularly critical in road and bridge construction projects. The purpose of this paper is to identify the various factors and also the interrelationships between the factors which influence the delays in the relocation of utilities.

Case studies were conducted on 11 road and bridge projects in India with varying levels of complexity and size. Factors causing relocation delays were identified using computer aided qualitative analysis methodology. Cognitive mapping technique was used to map the interrelationships between the factors and to identify the critical delay factors.

Factors affecting delays were identified across two groups, namely, technical and organizational factors. The study offers insights into the kinds of interactions of factors that can lead to delays in a project. The critical factors causing delays were identified as slow response from utility agencies, difficulty in identification of underground utilities, lack of information on underground utilities and conflict between agencies.

The limitations of the study are that the interview respondents are not evenly distributed among the type of organizations which may have induced some bias in responses. The impact of the utility relocation delays on the overall project delay has to be detailed further.

The interrelationships between factors has the potential to help the officials of highway department, contractors, utility agencies and others understand how various interactions/linkages of factors contributes to delays in utility relocations. Recommendations are provided for the practical use and to reduce the impact of delays.

Utility relocation has received very little attention in the extant literature and this paper seeks to contribute to knowledge in this area by identifying the linkages between factors and the critical factors of utility relocation delays in India.

The aim of this paper is to identify difficulties and tension fields encountered in a Social Accountability (SA) 8000 certification process. The paper is based on a case study within a multinational small–medium enterprise (SME) during the implementation of a SA8000 standard.

In the framework of the case study, we adopt a cognitivist approach and use cognitive maps to describe and analyze the corporate social responsibility (CSR) representations of the main actors of the certification process: the owner-manager of the SME and the certification manager. We collected additional information on the case company through document analysis, additional interviews, validation interviews, confrontation interviews and follow-up interviews after one year.

The analysis of cognitive maps revealed tension fields and difficulties linked to the different representations of social responsibility between the social accountability standard SA8000 and the owner-manager strategic vision. It also underlines the sensemaking role of the certification manager in the certification process.

Limitations of the research are the explorative character of an illustrative case study and the limits of the construction of cognitive maps. The cognitive perspective brings new insights into the certification process and into the interaction between middle and top management.

Implementing a CSR standard necessitates a cognitive change of individual representationsto integrate CSR standardized criteria in the complex, idiosyncratic and systemic representations of the main actors.

The case study shows clearly the tensions existing between the CSR representation based on a social standard and the CSR representation of SME owner-managers.

Cognitive mapping has been often used to analyze and to discuss strategic vision of SME owner-managers, but rarely in the field of CSR. The confrontation of two maps and the complementary analysis of the case study context bring additional perspectives on implementation difficulties.

The purpose of this study was to investigate and propose the appropriate K‐mapping models as an approach to integrating key project components and technologies for the effective improvement of project performance within and across construction projects.

In this holistic, single‐case study, one of the largest construction consulting firms in South Korea has been studied by conducting 15 semi‐structured interviews and the different loci for each of the K‐mapping components are identified and analyzed. Based on the different loci, four types of the K‐mapping model are provided and elucidated.

Research findings indicate that these four types of the K‐mapping model provide the criteria to identify the appropriate types of K‐map for construction project organizations, according to the characteristics and conditions of their own construction personnel, construction processes, and K‐transfer technologies. With the K‐mapping models, an appropriate knowledge management system (KMS) can be developed more effectively.

First, as interpretivism was adopted as the research philosophy, the case study findings were subjective and qualitative to both the interviewees in the case study company and the researchers, though this study provided an important underpinning for future research on K‐mapping within construction project organizations. Second, the theory developed in this study was based on an investigation of the appropriate K‐mapping models with only a single case study. Nevertheless, this case study provided sufficient data and information to develop and propose a theory for successful K‐mapping model development within construction project organizations.

In the KM area, the definition, benefits, purposes, principles and types of K‐map have been already provided by many KM researchers and practitioners. However, no industry (practical)‐based K‐mapping model has been developed and proposed, especially in the construction industry. Accordingly, the originality of this study to be presented in one of the paper's conclusions: construction processes must be considered and adopted as a key component in the K‐mapping process, and the discussion of the four types of K‐map this research have generated, which significantly expands the existing literature on K‐mapping.

The traditional front‐end‐of‐innovation (FEI) research and requirements engineering (RE) in software development have realized the opportunities for overall innovation process improvements by focusing on improving the front‐end activities. The purpose of this paper is to investigate and compare the managerial perceptions on the similarities and differences in the FEI concepts between software industry and the traditional industrial sector.

The research approach of this paper can be categorized as a case study. Causal cognitive maps are used as graphic tools for collecting and analyzing the perceptions of selected experts about the concepts of FEI, and for recognizing the perceived interrelationships between these concepts.

The paper presents the similarities and differences in the FEI concepts between the two industries. The most similarly assessed concept is that the quality of a product or software development project can be most often influenced by successful execution of detailed customer needs analysis.

The selection of a purely academic interview group representing the traditional industrial sector has some limitations.

This paper provides viewpoints to managers and project team members on the most important factors in their front‐end activities influencing the success of product or software development projects.

The intersection between FEI and RE and its handling by causal cognitive mapping is a novel territory in academic research. In addition, this paper opens up a new strand for academic discussion by connecting these two domains previously unconnected in literature.