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1 – 10 of over 18000Collective reputation cognition is an enterprise's perception of the general rules of reputation evaluation, jointly formed by a network's collective members. It affects the…
Abstract
Purpose
Collective reputation cognition is an enterprise's perception of the general rules of reputation evaluation, jointly formed by a network's collective members. It affects the choice of enterprises' innovation behavior and guides enterprises to occupy a dominant position in the innovation network, thus achieving high innovation performance. In this process, it is inseparable from the enterprise's good network competence. This study attempts to bring collective reputation cognition, network competence and innovation performance into the same framework and aims to explore the relationship among them and determine the influential roles of collective reputation perception and network capability on innovation performance.
Design/methodology/approach
This study uses 227 Chinese enterprises in the innovation network as samples and applies partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to explore the questions mentioned above.
Findings
The results verify the relationship among collective reputation cognition, network competence and innovation performance. Furthermore, the results yield five paths that lead to high innovation performance, such as “putting ability first” and “both fame and competence”, which are different combinations of collective reputation cognition and network competence.
Originality/value
Based on institutional theory, this study considers the network context and identifies “collective reputation cognition” as a key variable. Meanwhile, it opens the “black box” of the mechanism of reputation's influence on innovation performance and finds that the combined paths of collective reputation cognition and network competence achieve high performance in terms of innovation.
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Amy Klemm Verbos, Janice S. Miller and Ashita Goswami
The paper uses social cognitive theory to explore reactions to performance evaluation processes as situated cognitions by examining the relationship between key elements of…
Abstract
Purpose
The paper uses social cognitive theory to explore reactions to performance evaluation processes as situated cognitions by examining the relationship between key elements of employees’ schemas about an organizational environment, preparation for evaluation, and these reactions. The paper aims to discuss these issues.
Design/methodology/approach
Survey of 260 employees of eight organizations in a Midwestern US city.
Findings
Job resource adequacy, communication adequacy, coworker relationships, and preparation time are significantly and positively associated with employee reactions to performance evaluation processes. Preparation time moderates the association between organizational context and employee reactions.
Research limitations/implications
A social cognitive perspective on performance evaluation broadens the scope of extant research. This study is limited by cross-sectional design but opens the door to future experimental and longitudinal research.
Practical implications
Performance evaluation processes are situated in an organizational context. Organizational interventions to improve perceptions of this key process could focus on better communication and encouraging preparation, especially if job resources are less adequate.
Originality/value
This research contributes to the performance evaluation literature by applying social cognitive theory to performance evaluation reactions as situated cognitions, calling attention to the broader organizational context in which these processes occur.
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Paul R. Lyons and Randall Paul Bandura
In this exploratory, correlational study the authors set out to demonstrate the relationships as well as inter-correlations among direct and indirect performance measures, along…
Abstract
Purpose
In this exploratory, correlational study the authors set out to demonstrate the relationships as well as inter-correlations among direct and indirect performance measures, along with measures of knowledge of cognition, and evaluation of cognition. The information helps inform manager learning and development. The purpose of this paper is twofold: first, primary purpose, to identify linkages of performance with individual’s efforts to improve their learning processes via metacognition; and second, secondary purpose, primarily for the benefit of practitioners, is the provision of detailed information regarding performance measures and practical measures of metacognition.
Design/methodology/approach
The study made use of correlation analysis among performance measures and measures of metacognitive effort. The design is not intended to support cause and effect relationships, nor demonstrate the technical, predictive value of measures.
Findings
A majority of associations among indirect performance measures with one another and with nearly all of the measures of knowledge of cognition, and evaluation of cognition were positive and significant (mostly at the 0.01 level). Findings offer broad support for the linkage of self-efficacy (SE), and core self-evaluation (CSE) with performance.
Practical implications
Relationships identified in this study may help practitioners alter and improve their practices/methods of identifying individuals who possess attributes that are highly related to performance and learning. The new knowledge may influence decisions about recruitment, selection and training.
Originality/value
Little research has focused on relationships among indirect performance indicators such as SE, CSE and established measures of metacognition. The present study helps to identify important relationships.
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An‐Tien Hsieh and Chien‐Wen Tsai
The purpose of this paper is to clarify the question: should management segment the markets according to different “cultures”, serving the target consumers with the minimum…
Abstract
Purpose
The purpose of this paper is to clarify the question: should management segment the markets according to different “cultures”, serving the target consumers with the minimum “cultural shock” and providing the most appropriate service for consumers from different nations?
Design/methodology/approach
This research regards Hofstede's cultural perspective as the main basis for deduction. Drawing on a self‐administered questionnaire, the data are collected from Taiwanese and American consumers in the international tourist hotels in Taiwan. Based on theoretical considerations, hypothesis are proposed to examine what are the Taiwanese and American consumers' evaluation factors toward international tourist hotel service quality.
Findings
Based upon the empirical findings of this research, Taiwan consumers and American consumers have different cognition toward international tourist hotel service quality due to their cultural difference. The differences are most pronounced in the perceptual categories labeled “Assurance”, “Tangibles”, “Reliability”, “Reaction” and “Empathy”. Cultural differences do influence consumer behavior.
Research limitations/implications
The research problems and objectives of this research are merely to understand if there is any difference between the two and where the differences might lie. However, according to the research finding, “cultural difference” plays a significant role. Since this research is a “descriptive study” which cannot assure causality, future research can investigate effect and causality of “national culture dimension” and “service quality dimension” and further expand the theory.
Practical implications
In order to respond to different cultural values, enterprises should recognize different needs of consumers from different cultures and employ various operational strategies, diminish the gap between expectation and cognition of service quality, transcend cross‐cultural boundaries, upgrade consumers' cognition toward hotel service quality. Via the characteristic of international tourist hotel industry, which is highly connected with consumers, one can thus clarify the consumers' various responses under the influence of their different cultures. Furthermore, with the related study on service marketing, one can supplement the theory from the cross‐cultural perspective. As to the empirical aspects, the said study is able to function as a reference for upgrading the cultural sensitivity of the industry.
Originality/value
Previous researches neglect whether there is any difference between the optimal international marketing strategies with respect to “service”, the intangible product, and the “tangible product” of manufacturing industry. Confirming the difference of each country can result in valuable insight such as understanding the relationship among culture, economics, society and space. Consequently, understanding the cultural differences with respect to evaluation and cognition of service quality qualifies as the most important issue for this research.
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Han-Chiang Ho, Nora Lado and Pilar Rivera-Torres
The purpose of this study is to examine consumer attitude toward a new type of co-branded products, which encompass attributes of high-technology and luxury. The authors named…
Abstract
Purpose
The purpose of this study is to examine consumer attitude toward a new type of co-branded products, which encompass attributes of high-technology and luxury. The authors named these kinds of co-branded products as “high-tech luxury co-branded products” (HLCPs). Current theoretical approaches used to study co-branding strategies cannot completely explain consumer attitude toward HLCPs. In this study, the authors apply the ABC (affect-behavior-cognition) model of attitudes (as opposed to attitude as a whole) to explore how affect and cognition drive consumer behavior toward HLCPs.
Design/methodology/approach
Questionnaires were used and the respondents totaled 483 in period 1 and 331 in period 2. Respondents were collected using convenience sampling technique in one university in Spain and analyzed using structural equation modeling.
Findings
The authors finding revealed that consumers use both affect and cognition simultaneously when forming an attitude toward HLCPs. Also, consumers’ perception of product fit represents a more relevant driver of consumer behavior with respect to brand fit. Appropriate theoretical and managerial implications are derived from these results.
Originality/value
This study contributes to the understanding of consumers’ preferences toward high-tech luxury co-branded products.
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Fang Wang, Yaoyao Peng, Hsiao Chieh Wang and Fan Yin
Ancient city walls are typical linear space elements of Beijing that represent the transformation of urban form over the past 800 years and have greatly influenced the memory of…
Abstract
Purpose
Ancient city walls are typical linear space elements of Beijing that represent the transformation of urban form over the past 800 years and have greatly influenced the memory of the entire city. However, recently, most of the walls have been torn down in the process of fast urbanization and old city renewal. The purpose of this paper is to focus on people’s cognition and evaluation of urban memory during this pull-down-and-preserve process.
Design/methodology/approach
A sample of 380 participants was investigated on a number of issues using questionnaires, including memory case reminders (stability, variability, temporality), emotional bonding with memory case (identity, dependence, authenticity), and socio-demographic variables (age, education, life experience, length of residence). The urban memory cognition model and attitude evaluation value model which were based on Likert scale were used to process the collected data.
Findings
In the three aspects of memory case reminders, stability and temporary elements can be most cognized, whereas variability elements are more difficult due to their change over time. As for emotional bonding with memory case, people show a high level of identification with the walls; the walls’ memory being passed down could enhance people’s memory when mentioning Beijing. Further, higher education groups consider the walls’ authenticity to be most important and are unwilling to accept the outcome of walls-ruins parks; older adults have tolerant attitudes to the ruins parks.
Originality/value
This study could not only contribute to the excavation of urban memory, but also strengthen citizens’ sense of identity and cohesiveness, thus shaping the spirit and culture of the city. Some findings could provide applicable guidelines for urban heritage protection and contribute a new perspective on the interrelationship between people and their physical surroundings.
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Aronté Marie Bennett, Chris Malone, Kenyn Cheatham and Naina Saligram
The cultivation and maintenance of a brand is becoming increasingly important as politicians seek to connect with constituents. Through the lens of social cognition and group…
Abstract
Purpose
The cultivation and maintenance of a brand is becoming increasingly important as politicians seek to connect with constituents. Through the lens of social cognition and group dynamics, this paper aims to understand the impact of evaluations of politician brands on voter intentions.
Design/methodology/approach
Three studies utilize the social cognition constructs of warmth and competence from the stereotype content model (SCM) and Brands as Intentional Agents Framework (BIAF) to evaluate the impact of brand perceptions on voting intentions, comparing fit between the models. The first study establishes the impact of these perceptions on existing politicians. The second study replicates these effects while controlling for party affiliation and extraneous factors and explicitly studies politicians as brands. The third study examines the formation of perceptions and assumptions when full information is unavailable.
Findings
Social cognition and group dynamics drive responses to politician brands. The data herein support perceptions of warmth and competence as significant predictors of voting intentions. Dependent upon whether the politician is being evaluated as a brand or a person, BIAF or SCM predicts the dimension that will be most impactful. These patterns persist in the absence of full information. As expected, voting intentions increased significantly when the voter was of the same (vs opposing) party as that of the candidate.
Research limitations/implications
Conducted during an election year, evaluations of politicians are susceptible to the current political climate and the predominantly two party political system in which the studies were conducted. The design of Studies 2 and 3 addresses some of these limitations. Results point toward the interrelated nature of warmth and competence perceptions and the usefulness of applying both BIAF and SCM to understand how voters view politicians and the drivers of voting intentions.
Practical implications
This study evidences the depth to which perceptions of candidates impact voting intent, establishing politicians’ unique position as both brands and people. These findings prove useful in interpreting the outcome of elections this year, and beyond.
Originality/value
Expanding a limited body of existing research, this work contributes to our understanding of the application of SCM within the context of politician brands. As the first concurrent investigation of SCM and BIAF, these findings are of value to political strategists and academics alike. The contribution is augmented by the consideration of the impact of party affiliation and missing information.
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Ester M.V. Pereira, Reidar J. Mykletun and Camilla Hippolyte
This paper aims to explore relationships between consumers' sustainable purchasing practices and their related cognitions, evaluations, and beliefs when considering purchases of…
Abstract
Purpose
This paper aims to explore relationships between consumers' sustainable purchasing practices and their related cognitions, evaluations, and beliefs when considering purchases of tourist products or general goods.
Design/methodology/approach
“Cognitions” refers to consumers' familiarity with the concept of “environmentally‐friendly”, their “evaluations” are considerations of the importance of responsible practices, and “beliefs” are convictions of the effects of buying environmentally‐friendly products. Data were collected by questionnaires distributed to convenience samples of 142 passers by on streets close to museums, parks, and other recreational facilities.
Findings
The cognitive, evaluative, and belief dimensions were interrelated and supposedly reflect positive attitudes and/or motivations towards sustainability. These “inclinations‐to‐act variables” were positively related to the appreciation of sustainability in daily purchases, vacation purchases, and tourism provider profiles. The importance of history and culture in relation to tourism purchases was also examined. Sustainability orientation in daily purchases also correlated to vacation purchases and appreciation of tourism providers with sustainability‐oriented profiles.
Research limitations/implications
The study used a small convenience sample and did not measure actual purchasing behavior. Future research should explore the relation between the variables examined in this paper and actual purchasing behavior in a larger random sample of the general population.
Originality/value
Previous related research involved respondents on vacation travel or as non‐representative samples. This study demonstrates relationships between consumers' sustainable purchasing practices of tourist products or general goods and their related cognitions, evaluations, and beliefs when sampling from populations in general.
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Chao Wu, Rongjie Lv and Youzhi Xue
This study aims to examine the impact of controversial governance practices on media coverage under a specific context. Based on the attribution theory, this study develops a…
Abstract
Purpose
This study aims to examine the impact of controversial governance practices on media coverage under a specific context. Based on the attribution theory, this study develops a theoretical framework to explore how antecedent factors can influence attribution process under a particular cultural context.
Design/methodology/approach
This paper presents a behavioral view of the media and corporate governance to demonstrate how media attributes different reasons for the same controversial governance practice in Chinese-specific context. Using 1,198 non-state-owned listed company observations in China as the study sample, cross-section data are used to build a multiple linear regression mode to test hypotheses.
Findings
The analysis indicates that the media imposes fewer penalties on founder-CEO firms than on non-founder-CEO firms for engaging in controversial governance practices, such as CEO compensation. CEO tenure negatively moderates the effect of CEO compensation on negative media coverage in non-founder-CEO firms. The positive media bias evidence for founder-CEO firms exists only when the firm is better performed.
Social implications
This study’s contribution to the governance literature starts with its logical reasoning of basic assumptions in the agency theory, and that media penalty will arise when managers impose actions that against interests of shareholders or other stakeholders. This study shows that the rule is not always true. The findings also bridge the connection of governance literature and reputation literature to better explain how media can act as a social arbitration role.
Originality/value
This study provides insights into how belief and information of reputational evaluators affect attribution consequences on controversial governance practices. Moreover, this study looks beyond the internal elements and focuses on China’s traditional cultural context as well. Specifically, the authors concentrate on the attribution process by showing the importance of evaluators’ framing tendency with regard to controversial practices. The results extend the knowledge about how conformity makes media coverage shows a bias effect on interactions during the evaluation process.
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The purpose of this research is to show that Christmas spirit is often given as a reason or excuse for the goodwill, generosity and altruism associated with the celebration of…
Abstract
Purpose
The purpose of this research is to show that Christmas spirit is often given as a reason or excuse for the goodwill, generosity and altruism associated with the celebration of Christmas. Despite the influence of the occasion on cultural, financial and economic issues, there has been no specific empirical attention toward the structure or measurement of the concept of Christmas spirit. Research into this popular topic is important, timely and has universal appeal.
Design/methodology/approach
Defining the structure of Christmas spirit drew upon previous academic research about feelings and evaluations. This research employed a process of exploratory factor analysis, correlations, a confirmatory analysis and path analysis that combined the associated constructs. The required information was gathered via a self‐administered survey method where the respondents fell within a sample frame of a parent with at least one child between the ages of three and eight years. A questionnaire package containing two instruments (each of 70 questions), instructions and a self‐addressed return envelope was delivered to five participating schools and seven kindergartens for children to take home to their parents. As a result, 450 acceptable cases were available for analysis.
Findings
Overall, the singular finding confirmed that the multi‐dimensional feelings‐evaluation model, as outlined in this study, is a valid measurement of Christmas spirit.
Practical implications
Future research that incorporates this measure has implications for consumer behaviour theory and the motivation toward Christmas festivities. The findings have consequences for content and themes of advertising, and the scope of brand promotion by owners, promoters and retailers of brands and the associated business activity.
Originality/value
Christmas celebrations are a complex amalgam of motives, strategies, attitudes, rituals, behaviours and relationships. Christmas spirit is an important topic of deep interest to consumer behaviour researchers; being an often‐used, but ambiguous term there is a need for theoretical clarification. Therefore, it is timely to explore and develop behavioural theory related to the celebration because of the festivity's economic and social impacts on society.
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