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Article
Publication date: 1 October 1996

Distribution reform and labour productivity in China: an evaluation of performance and public policy

Clement Chow Kong Wing

The retail structure of the People’s Republic of China has been undergoing rapid changes since the implementation of the economic reform. Examines the socioeconomic…

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Abstract

The retail structure of the People’s Republic of China has been undergoing rapid changes since the implementation of the economic reform. Examines the socioeconomic factors which determine the performance of retailing enterprises measured by their sales per employee at the provincial level by using a data set of 30 provinces over eight years (1985‐1992). Obtains the following empirical results: per capita national income, stores per capita, average real wage and mobility are significant factors accounting for the variations in the performance; test statistics show that the implementation of the 1988 austerity programme has altered the retail structure significantly.

Details

International Journal of Retail & Distribution Management, vol. 24 no. 9
Type: Research Article
DOI: https://doi.org/10.1108/09590559610130304
ISSN: 0959-0552

Keywords

  • Organizational performance
  • Competitive strategy
  • Distribution
  • Organizational structure
  • Retailing

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Article
Publication date: 1 March 1994

Distribution Reform and Retail Structure in China: An Empirical Analysis of Entries and Exits of Enterprises

Clement Chow Kong Wing

This paper studies which aggregate socio‐economic factors determine the long run entry and exit process of the retail sector at the provincial level by using a data set of…

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Abstract

This paper studies which aggregate socio‐economic factors determine the long run entry and exit process of the retail sector at the provincial level by using a data set of 30 provinces over eight years (1985–1992). The following results are obtained: (1) All predictor variables, especially population growth rate, average wage rate and employees per store, have statistically significant effects on the entry and exit process. Per capita national income, store per capita, average wage, mobility are significant in accounting for the variations in sales per store. (2) The 1988 austerity programme only affected the short run variable, sales per store but not the long run variable, store per capita. This suggests that the short run recession induced by the austerity programme could not affect the long term trend of the retail sector.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 6 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb010258
ISSN: 1355-5855

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Article
Publication date: 1 March 1994

Distribution Reform in China: : An Analysis of the Private Sector Development

Clement Kong‐Wing Chow and Eric Wing Kwong Tsang

The distribution system in China has been undergoing rapid changes sincethe implementation of the economic reform in late 1978. The relativeperformance of the major…

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Abstract

The distribution system in China has been undergoing rapid changes since the implementation of the economic reform in late 1978. The relative performance of the major players in distribution, namely state enterprises, collective enterprises and private businesses has had significant changes. The private sector has been the winner in terms of market share and efficiency. In addition to the entrepreneurial spirit and operational efficiency of the private sector, argues that there are two other important factors accounting for its success. The first determining factor is the relaxation of government policy which has legalized and fostered the development of the sector. The second factor is the change in consumption patterns during the reform. Less staple food but more consumer goods and services are purchased than in the past. These change have further contributed to the booming of the private sector in the distribution system.

Details

International Journal of Retail & Distribution Management, vol. 22 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/09590559410054112
ISSN: 0959-0552

Keywords

  • China
  • Consumers
  • Distribution
  • Private sector
  • Retailing

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Book part
Publication date: 31 May 2016

Regional Development and Airport Productivity in China

Clement Kong Wing Chow, Michael Ka Yiu Fung and Japhet Sebastian Law

This chapter studies the technical efficiencies of Chinese airports by using a meta-frontier production function model which accounts for airports in different regions…

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Abstract

This chapter studies the technical efficiencies of Chinese airports by using a meta-frontier production function model which accounts for airports in different regions accessing different technologies. Our empirical results show that the technical efficiency scores of airports and provincial output in the coastal region are higher than their counterparts in the inland region. However, the technical efficiency scores of airports and provincial output in inland region are steadily increasing while the counterparts of airports and provincial output in coastal region are slowly declining. In addition, our analysis of provincial efficiency changes shows that airport productivity has a positive and statistically significant effect on the technical changes of provincial output. Our results partially confirm the success of the government policy of promoting airport construction and development in the western inland region.

Details

Airline Efficiency
Type: Book
DOI: https://doi.org/10.1108/S2212-160920160000005011
ISBN: 978-1-78560-940-4

Keywords

  • Meta-frontier
  • technical efficiency
  • regional disparity and development
  • L93
  • O18
  • R48

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Book part
Publication date: 14 December 2018

Service Quality, Passenger Expectations and Profitability in the Chinese Airline Industry

Clement Kong Wing Chow and Michael Ka Yiu Fung

Service quality has become an important area for competition among Chinese carriers. This paper focuses on studying the relationship between customer satisfaction measured…

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Service quality has become an important area for competition among Chinese carriers. This paper focuses on studying the relationship between customer satisfaction measured by customer complaints and their expectation of the on-time performance of Chinese carriers and how the customer complaints affect the financial performance of carriers. By using a quarterly balanced panel data set covering six large listed carriers, the empirical results show that an increase in actual on-time performance reduces customer complaints. However, an increase in expected on-time performance significantly raises customer complaints. An increase in customer complaint reduces the yield measured as revenue per revenue ton kilometer (RTK) of carriers.

Details

Airline Economics in Asia
Type: Book
DOI: https://doi.org/10.1108/S2212-160920180000007010
ISBN: 978-1-78754-566-3

Keywords

  • customer expectation of service quality
  • customer complaints
  • on-time performance of scheduled flights
  • L25
  • L90
  • L93

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Book part
Publication date: 31 May 2016

List of Contributors

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Abstract

Details

Airline Efficiency
Type: Book
DOI: https://doi.org/10.1108/S2212-160920160000005020
ISBN: 978-1-78560-940-4

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Book part
Publication date: 14 December 2018

Prelims

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Abstract

Details

Airline Economics in Asia
Type: Book
DOI: https://doi.org/10.1108/S2212-160920180000007001
ISBN: 978-1-78754-566-3

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Book part
Publication date: 31 May 2016

Introduction and Overview

John D. Bitzan, James H. Peoples and Wesley W. Wilson

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Abstract

Details

Airline Efficiency
Type: Book
DOI: https://doi.org/10.1108/S2212-160920160000005014
ISBN: 978-1-78560-940-4

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Article
Publication date: 1 April 1949

ASLIB PROCEEDINGS

It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing…

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It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.

Details

Aslib Proceedings, vol. 1 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/eb049340
ISSN: 0001-253X

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Article
Publication date: 11 September 2009

Global operations management during major change: An exploration of industrial practice

Udechukwu Ojiako, Stuart Maguire and Shuting Guo

The purpose of this paper is to examine the key practical factors that confront global businesses as they attempt to improve all aspects of their operations including…

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Abstract

Purpose

The purpose of this paper is to examine the key practical factors that confront global businesses as they attempt to improve all aspects of their operations including emerging areas of the customer experience. The paper focuses on the way various organisational capabilities such as information systems/information technology have been adopted in order to provide an enhanced operational and strategic control over key areas of business.

Design/methodology/approach

The paper adopts a case‐based participation observation study which explores the global operations of a major restaurant brand. This approach enables it to explore several concepts which examine the behaviour of global operations at a time of major change.

Findings

The paper has focused on the application of change principles in the restaurant and hospitality industry and its importance for business performance and marketing strategy. The paper shows how adapting business strategy to incorporate key cultural sensitivities can pay major dividends for organisations. This strategy appears to be contrary to the general approach of standardisation adopted by other franchises in this key market sector.

Research limitations/implications

It will be necessary to increase the range of this research to ensure any real certainty regarding its implications.

Originality/value

The paper identifies a number of interesting changes to preconceived ideas of standardising product portfolios in the restaurant sector. It shows the need for a balanced “mix” of menu products to satisfy local and national requirements.

Details

Business Process Management Journal, vol. 15 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/14637150910987955
ISSN: 1463-7154

Keywords

  • Operations management
  • Organizational change
  • Restaurants
  • Hospitality services
  • Business performance

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