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This paper aims to demonstrate the approach taken in delivering the quality and impact elements of Knowledge for Healthcare, the strategic development framework for National Health Service (NHS) library and knowledge services in England. It examines the work undertaken to enhance quality and demonstrate the value and impact of health library and knowledge services. It describes the interventions developed and implemented over a five-year period 2015–2020 and the move towards an outcome rather than process approach to impact and quality.

The case study illustrates a range of interventions that have been developed, including the outcomes of implementation to date. The methodology behind each intervention is informed by the evidence base and includes professional engagement.

The outcomes approach to the development and implementation of quality and impact interventions and assets provides evidence to demonstrate the value of library and knowledge staff to the NHS in England to both high-level decision-makers and service users.

The interventions are original concepts developed within the NHS to demonstrate system-wide impacts and change. The Evaluation Framework has been developed based on the impact planning and assessment (IPA) methodology. The interventions can be applied to other healthcare systems, and the generic learning is transferable to other library and knowledge sectors, such as higher education.

The British Library of Political and Economic Science, of which Geoffrey Woledge was Librarian from 1944 to 1966, and which was the major interest and achievement of his professional life, was from the outset intended to serve as a national collection of materials for research in the social sciences, serving all who need this material, while also acting as the working library of the London School of Economics.

THE recently concluded Annual Meeting of the Library Association at Birmingham, brought into prominence the fact that a great change has come over the spirit in which all that concerns librarianship is approached. Matters of policy which were formerly tabooed, and methods of work which excited only coldness and distrust, are now discussed openly and without rancour, and everything points to a great advance in progressive ideas in the near future. For example, such a paper as that of Mr. Ballinger on the rate limitation would have received but scant attention a few years ago; but it is accepted now with unanimous approval, and the Association deliberately pledges itself to take immediate steps to approach Parliament on the question. The Association without hesitation abandoned its old attitude of unconcern towards this vital matter, and whether or not it succeeds at first in securing the necessary legislation, it has committed itself to a course which, if persevered in, will ultimately lead to the triumph of the municipalities over the antiquated restrictions of the Legislature. All the old arguments about the unwisdom of approaching Parliament, of meddling with local taxation, of interfering with local feeling, of creating a barrier to the future progress of libraries by frightening communities which have not yet adopted the Libraries Acts; all these, and other arguments of a similar sort, have been quietly dropped, and a thoroughly business‐like attitude adopted instead. This would have been impossible even five years ago, and the result obtained is certain evidence of a complete change of opinion in this direction. So in other equally important matters. It was only necessary to go about a little among the librarians at Birmingham to ascertain that the old‐time conservatism which once held the field is rapidly disappearing. While some of the older men cling in a half‐hearted way to their old gods, there is not lacking, even on their part, a disposition to discuss sanely and sympathetically some of the more recent methods which have been proposed for the development and improvement of libraries. With the younger men the ideal is even higher, and their aspirations after perfection stronger and more genuine. There is a general agreement among them that collections of books which are not made available to the public in the most thorough way, by means of analytical and descriptive cataloguing, classification, open access, and liberality of regulations, may as well as not be dispersed. They are agreed that improvement in the status and condition of Public Libraries can only be secured by convincing the people that they are managed on the most scientific and useful lines, and that they are being made a vital part of the national machinery for the general, technical, artistic, and scientific education of the whole of the people. Something of this spirit could be observed in the discussions on cataloguing, but it showed with even greater strength in the conversation of the great majority of the librarians who think, read, observe, and abstain from public talking. But even among some of the older men, who have in their time condemned both catalogue annotations and exact classification, there was noticeable a distinct change of feeling towards these outcomes of the progressive library spirit. The Morning Leader of September 23rd, in an article on “The Free Library,” signed by “Zenodotus,” seems to have completely overlooked this important change and all that it means for the future. It refers to a period in the history of the Library Association somewhat remote from Birmingham in 1902; and however much we agree with the writer as regards the feebleness of the Association in one or two respects in which it compares unfavourably with certain privately subsidised enterprises of the American Library Association, the fact remains that the average member is alert and anxious enough for all‐round improvement. The whole tone of the Birmingham meeting of 1902 was progressive, and there is no doubt that so much activity and interest will ripen into important developments before long. We have seldom seen meetings so fully attended or discussions followed so closely, and these are hopeful signs of an approaching period of advancement along modern progressive lines. There is no reason why the Library Association, once freed from certain reactionary elements which led to stagnation, should not keep abreast with modern developments in library practice in all departments, and be the means of leading its members to an appreciation of higher and more advanced work than has hitherto been possible.

The purpose of this paper is to suggest a framework for workplace information literacy based on a case study at the Central University of Technology (CUT), Free State (South Africa).

The framework is based on a literature survey covering case studies from the private, public and academic sector and a case study conducted at the CUT, Free State (South Africa). A mixed methods approach was followed using questionnaires, individual interviews and focus group interviews. Descriptive statistics and qualitative data were collected.

The data analysis reveals a need as well as support for workplace information literacy. It addresses institutional buy-in, the need for alignment to the institutional strategy, inclusion of workplace information literacy in job descriptions, whether workplace information literacy should be optional or mandatory, whether it should address the needs of all staff members, the responsibility for a workplace information literacy programme, perceived benefits, etc.

The proposed framework can be used at the CUT, Free State. As a general framework it can also be used in other academic contexts as well as in the public and private sector.

Although several studies on workplace information literacy have been reported, the literature survey did not trace a suitable framework that can guide the design and implementation of workplace information literacy in academic contexts. This paper intends to contribute towards filling this gap.

IN The verdict of you all, Rupert Croft‐Cooke has some uncomplimentary things to say about novel readers as a class, which is at least an unusual look at his public by a practitioner whose income for many years was provided by those he denigrates.

THE centenary of the birth of Edward Edwards is an event of great interest to all persons interested in the public library movement. Elsewhere in our columns we print a brief sketch of the life and work of “the chief pioneer of municipal public libraries.” The date generally accepted as that of his birth, December 14th, is regarded by some as doubtful, but is probably near enough for practical purposes. His retiring disposition resulted in the record of his life being doubtful or broken in places. The late Thomas Greenwood—another great library pioneer who has gone—collected all that could be collected in his valuable biography of Edward Edwards. It was his main regret that he could not obtain an authentic portrait of Edwards, and this regret we must all share, for a portrait brings reality to a verbal description. By the time these words appear in print, the Manchester Libraries Committee and the Library Assistants' Association will each have paid public tribute to the memory of Edward Edwards, and their example will have been followed in private by all other library workers having any regard for the history of their calling.

The current study's purpose is to examine, through a case study, a community health centre board's governance during an expansion period with particular attention to the organizational and internal board relations that contribute to or inhibit expansion.

All board members on the slate during the expansion were invited to participate in one semi-structured interview. Administrative data (board documentation and correspondence) were also used to inform the study. Discourse analysis was used to analyze the data.

While board members agreed with the expansion they acknowledge that the expansion process should be examined. Board members identified missing board skill sets, comfort with governance and low organizational understanding as personal barriers to an enhanced process. External barriers included: absent decision support tools; documentation and information availability and historical decision making processes.

Half the board members agreed to participate in the interviews. Of those declining, 30 percent cited difficulties during the expansion period as their rationale for withdrawing.

Findings add to: the limited publications regarding primary healthcare service expansion; and understanding expansion and volunteer board members' roles and their governance process during this time.

Among the prominent economic trends in recent decades is the exponential increase in flows of goods and capital driven by technological progress and falling of restrictions. A key driver of this phenomenon has been the cross-border production, foreign investment, and trade both final and intermediate goods by multinational corporations. Research has sought to understand how foreign direct investment (FDI) affects host economies. This paper reviews the main theories and empirical evidence of two streams of literature: the mechanisms by which multinational activity might create positive effects and externalities to countries and the role of complementary local conditions, also known as “absorptive capacities,” that allow a country to reap the benefits of FDI paying particular attention to the role of factor markets, reallocation effects, and the linkages generated between foreign and domestic firms. The survey focuses mainly on work related to developing countries.

The purpose of this paper is to focus on empowering migrant voices. While many write about researchers struggling to be more ethical, few write about specific methods that might improve the processes of researching multilingually (Temple and Edwards, 2002). The paper reports on one method, the handing over control of the running of the focus group interviews to the Korean parent research participants. In considering the outcomes, the paper examines the resultant situated interactive discourse patterns, the data produced and the cues given for data interpretation. Analysis suggests voice can be empowered in co-ethnic settings pushing back constraining conventions of public face.

The issue arose during the author's PhD study. As an outsider, a monolingual English speaker interested in cross-cultural participatory research in a school setting, the author sought to empower participant voices. The research was informed by pragmatic critical theory; used an ethnographic approach (Charmaz and Mitchell, 1997); relied on Charmaz's (2006) modified grounded theory for thematic analysis; and, in this paper, drew on linguistic ethnography's contextualised approach to linguistic analysis, and Brown and Levinson's (1987) patterns of verbal interaction.

The hands-off approach activated an interview genre with more culturally familiar talk-in-interaction and therefore richer sense making. Analysis showed that constraining cultural norms may be challenged in a host setting when a dominant group member subverts familiar boundaries of silence in public discussion of education. The co-constructed group talk provided clear guidelines for data analysis and for memoing, the foundations of theory building, when using modified grounded theory. Issues around the artfulness of sensitive interviewing were also raised.

Translating and analysing concepts across languages is not within the scope of the paper.

The paper informs practice for monolingual researchers conducting focus group interviews in cross-cultural settings. The paper valorises time spent, commitment and reciprocity in ethnographic research. The research also suggests ways researchers can work with schools and their communities to hear migrant voices and imagine new practices and polices.

The paper studies an under-researched field – specific methods that might improve the processes of researching multilingually (Temple and Edwards, 2002). Few have written about qualitative interviews as interactive events in cross-cultural settings (Talmy and Richards, 2011). The paper is valuable to qualitative researchers interested in methods of ethical knowledge production in cross-cultural settings. It is of value to educational groups, and others, that wish to explore methods of engaging in dialogue with migrant communities.