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This paper aims to give conclusions from the papers in the special issue about “Re‐thinking universal service in the digital era”.

A summary of the themes, trends and new concepts about universal service is compiled from the varied viewpoints introduced in the issue. The editors also appraise the mobile and broadband universal service candidates under the different perspectives in the issue, point out a number of questionable assumptions and gaps in the universal service stories, and touch on the international currents of influence in universal service policy. Finally, a succinct vision of a universal service policy for Europe is outlined.

This special issue aims to provide support to the policy process with regard to universal service in a digital context. The papers in the issue highlight developments that are shaking up the current universal service model. They consider universal service from a set of different dimensions, encompassing both demand and supply side considerations. Also a comparative outlook draws lessons from a representative set of existing regulatory models.

The paper provides a summary of the main avenues for the upcoming universal service policy debate.

The purpose of this paper is to introduce to the concepts related with universal service and the papers in the special issue about “Re‐thinking universal service in the digital era”.

This special issue aims to provide support to the policy process with regard to universal service in a digital context. The papers in the issue highlight developments that are shaking up the current universal service model. They consider universal service from a set of different dimensions, encompassing both demand and supply side considerations. Also a comparative outlook draws lessons from a representative set of existing regulatory models.

The paper finds that the foundations and concept of universal service are experiencing a profound transformation as we enter into a new phase of information society development. A new set of policy goals and tools is the main consequence of this change.

The paper presents a timely account of the universal service policy debate.

This paper aims to look at a key trend shaking up universal service policy around the world – the emergence of mobile and wireless technologies as a central feature of telecommunications and convergent media.

The paper reviews the development of mobiles, and how they fit into the evolution of approaches to universal service. It then considers different facets of what mobiles represent for universal service, including the expansion of universal service, the relationship of access to universal service, spectrum management, and the user and innovation. The paper seeks to integrate these aspects into a consolidated account of what mobiles represent for universal service.

The paper finds that mobiles are providing timely access to basic telecommunications, and so we need to reconfigure the apparatus of universal service to acknowledge and build upon this. It finds also that there is a strong case for building mobility into definitions of universal service. Accordingly the paper advocates an evolution of the universal service concept to include mobility. In particular, there is a need for the role of mobile data, internet, and mobile media services to be evaluated – and thought about as part of the general policy discussions about building broadband platforms, and ensuring user access to and use of these. It suggests that there is now a rationale for explicitly giving an account of mobility in policies inspired by and relating to universal service. It recommends great adoption of new approaches to universal service, through flexible and open spectrum management, and also through policies that foster commons approaches. Finally, the paper suggests that stronger and more purposeful links be drawn between universal service and policies aimed at fostering innovation and at enabling and harnessing users (such as citizenship, cultural policies, and digital literacy).

The value of this paper lies in its dedicated focus on mobiles, and their implications are for rethinking universal service. To do so, the paper particularly draws upon user perspectives.

This paper aims to give an overview of EU‐level e‐inclusion policy providing elements for the context for reflection on the role and shape of universal service.

The paper provides an account of the drivers and principles of EU e‐inclusion policy.

The paper finds that e‐inclusion – at this stage – needs a comprehensive and coherent approach addressing any social and economic exclusion factor with the help of ICT, addressing the risk of ICT as a factor of exclusion, bringing together the market, society, and user perspectives and seeking a “triple‐win”, and pro‐actively and forward‐looking combination of policy tools that can help to realize e‐inclusion.

The paper provides a contribution to the discussion on universal service from the wider perspective of EU e‐inclusion policy.

The current approach to universal service involving the provision of specific services (such as fixed voice, public payphones, ability to make emergency calls, etc.) needs re‐thinking in a convergent, NGN environment. This paper seeks to be part of that re‐thinking.

Questions addressed include: Should we move to a focus on universal access to communications infrastructure, allowing consumers to dictate preferred services? Since access to the full range of NGN services, including VoIP, requires broadband connection, should the scope of USOs be “upgraded” to include broadband?

A shift towards universal network access seems sensible provided that a number of conditions exist. One is that traditional services defined under universal service obligations (USOs), remain available. In particular, a shift to VoIP raises questions about whether present features of universal service (quality, ability to make emergency calls, etc) can be sustained. Another condition is widespread access to broadband. Another condition is that consumers are empowered to exercise the increased choice of services that will be available in an NGN environment. Such consumer empowerment requires that market power, information asymmetry, barriers to “switching”, as well as “systematic bias” in consumer decisions be effectively addressed.

Stimulates the policy reconsideration that is needed in regard to universal service in an NGN environment.

The paper aims to show how the introduction of the concept of universal service in the French telecommunications sector was impacted by the existence of a strong national tradition of public services. It also aims to show that universal service, as it is defined by the European telecom regulatory framework, was not the only possible set‐up. It also seeks to show how the concept of universal service was adapted to the French national situation and spread beyond the telecommunications sector.

The approach of the paper is chronological, starting with an analysis of the French tradition of public services and then showing how the discussion developed in France on the topic of universal service in the telecommunications sector. Then the paper deals with the practical implementation of universal service in the telecommunications sector and other sectors in France.

The paper shows that even though the French traditional views on public services did not make it easy to implement the European version of universal service in the telecommunications sector, it nevertheless happened. Universal service even spread beyond the telecommunications sector in France.

The paper concentrates on French views on the topic and does not study the opinions of other stakeholders (the European Commission, other member states) as regards the French national tradition of public services.

The paper can be used as a guide to ongoing discussions on the evolution of universal service in Europe as it provides alternate views on the topic.

The paper provides a comprehesive review of the topic.

The purpose of this paper is to describe how the objectives of telecommunications universal service have been achieved in Finland, largely without any formal universal service regulation.

The approach is a historical one, showing the evolution over time of service take‐up and use, as well as legislative changes. A range of people were interviewed with first‐hand knowledge of the development of Finland's telecommunications sector, and drew on a range of published data sources.

Fixed telephony is now used by a minority of households in Finland, having been superseded by mobile and broadband. The paper finds that the European framework, which Finland was required to adopt added no value to previous practices. The potential for any losses due to universal service to be financed by the state in fact has created an adverse investment incentive.

Since universal service has been a “non‐issue” in Finland, this is thought to be the first attempt to describe how universal service has in fact been achieved there. Besides displaying aspects of the Finnish experience that other countries could learn from, the paper raises a number of useful questions for policy makers.

The paper aims to report on a study for the European Commission that aimed to take a forward‐looking and broadly socio‐economic approach to the scope of future universal service in the light of technological and market developments.

The paper is based on a variety of primary and secondary research methods including desk research, literature review, expert interviews and workshop, scenario planning, needs and SWOT analysis.

The paper finds that the fundamental concept of universal service as a safety net for the disadvantaged remains valid as we look to the future. While the scope of universal service might evolve as the Information Society develops, the case for expansion of universal service across a diverse EU‐27, for instance to include broadband or mobile, is weak. The best way of achieving universal or near‐universal service is by ensuring a competitive European telecommunications market. Any remaining gaps in provision should be addressed by very targeted support for the disadvantaged and vulnerable.

The paper summarises a significant study intended to take a fresh look at universal service in the European Union.

The purpose of this paper is to explore how the scope of universal service has been extended from voice telephony to include broadband and mobile communications in Korea. This paper addresses how Korea's approach to broadband and mobile service utilizes different strategies.

The paper is an analysis of universal service policies. It applies five criteria for reviewing whether broadband and mobile communications could be included in the scope of universal service.

This paper addresses Korea's approach to broadband and mobile service utilizes different strategies. An information society policy was applied to broadband diffusion, while a regulatory policy was applied to mobile service diffusion. Korea's universal service expansion policy shows a government and industry integration model.

This paper shows Korea's unique approach for universal service. It deals with how universal service has been driven forward as a part of an information society plan and information divide bridging policy in Korea. With flexible approaches, broadband and mobile services could start to be regarded as universal services.

This paper seeks to examine the investment dimensions of next generation networks from a universal service perspective in a European context. The question is how new network infrastructures for providing access for everyone to communication, information and entertainment services in the present and future information society will be funded.

The paper starts by looking at the range of policy measures available for promoting broadband access. This is followed by an overview of existing and upcoming access network technologies. Before concluding, there is a section on alternative funding mechanisms, including a sub‐section on the potential of private public partnerships (PPP) in providing funding for broadband access infrastructures.

Although there is nothing in principle hindering the development of universal service policies from those that include a specific service and its underlying network technology towards more general access, other policy measures are likely to become more important in practice for the fulfilment of the universal service goal. Wide diffusion and de facto universal service will, to a higher degree, have to rely on other measures: alternative funding mechanisms and a wider range of policy measures to expand broadband take‐up.

The value of the paper is in its combination of two issues often discussed separately: alternative funding mechanisms and universal access. Furthermore, the implications of NGN are examined.