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The comparison processes introduced by Thibaut and Kelly (1959) are fundamental to social exchange theories of power. However, research has focused almost exclusively on only one type of comparison – the comparison between alternative sources of valued rewards (CLalt) – which affects relationship commitment. Thibaut and Kelley also articulated a more general comparison level (CL) that determines relationship satisfaction. We propose that in exchange settings where relationships are not interdependent, the network structure can affect an actor's CL, with subsequent effects on power use. Results of a laboratory experiment offer initial support for this hypothesis and call for greater research on comparison processes within exchange networks.

The measurement of non-financial assets that are held for their service potential rather than for a financial return can be challenging in the public sector. In some cases, the information is not available about the historical cost for the initial measurement and there is not an active market neither that could allow inferring a value for those non-financial assets. In response to this problem, this chapter analyses the newly developed measurement base current operational value (COV) to measure assets in the public sector. This measurement base is part of the proposals in Exposure Draft (ED) 76 – Conceptual Framework Update: Chapter 7, Measurement of Assets and Liabilities in Financial Statements, and ED 77 – Measurement. This chapter was developed using evidence obtained through participant observation to the IPSASB meetings from the authors and the desk analysis of the comment letters (CLs) to the ED 76 and ED 77. The findings from this study reveal that comparability is a major concern of the stakeholders. The CLs also highlighted the need for further guidance on a number of issues and suggested the way forward for the future standard-setting process that address the concerns identified in the proposed COV.

In the decades following Chile's 1990 return to democracy, successive governments adopted pioneering reforms aimed at modernizing the state and strengthening democratic governance. This chapter discusses the major developments within Chile's public sector since 1990, with an emphasis on reforms affecting the civil service and public sector management. The politics of the reform process was notable for successful consensus building and led to a more meritocratic, professionally managed public employment system. This chapter also provides an overview of initiatives to strengthen accountability through greater transparency and citizen participation in government, as well as the major public sector management reforms adopted during the last three decades.

This chapter attempts to explore customer loyalty and retention in the context of Pakistani restaurants. Effects of customer perceived value and service quality as antecedents are tested on customer loyalty and retention along with the mediating effects of customer satisfaction and customer relationship management quality. This chapter is conducted in 15 restaurants from Multan. Results reveal how the restaurant sector lacks a monitoring mechanism that promotes an effective customer relationship. For example, what kinds of measurements the manager could use to enhance a customer's loyalty and retention.

Though customer experience (CX) is identified as a key research priority, empirically led insight with tourism consumers' resulting emotional attachment (EA) and customer loyalty (CL) remains scarce, particularly during the COVID-19 crisis. Adopting service-dominant logic, this study develops a model that investigates the impact of customer engagement (CE) and customer co-creation (CC) on CX, which consequently effects EA and CL during the COVID-19 crisis in the tourism industry. First, our results suggest that CE and CC positively affect tourism CX. Second, results revealed the CX's significant positive effect on EA and CL. Third, findings confirmed the CE's and CC's indirect impact on EA and CL, as mediated via CX in pandemic situations. Our study offers key implications for destinations to develop tactics in surviving during a pandemic to rebuild tourism.

This chapter focuses on the orientation towards the medical profession shown by 18-year-old Sardinian students who were asked to write in an essay how they imagined their future. Interest in the medical profession opens up interesting views on what this path may represent for young people given the current general climate of work uncertainty. This chapter focuses on students’ career narratives and, in particular, on their perceived difficulties in accessing medical studies and on the reasons this profession appears so attractive to them. Medicine is, in fact, constructed as a solid, gendered professional path, with a clear vocation career-wise, and it is kept safe from the increasing uncertainty of the labour market. Further, a career in medicine is easy to imagine because there are several medical TV series. Third, the concept of medicine is embedded with positive values and care-centred attitudes, and it therefore ‘sounds good’. The specific ways in which these orientations are gendered are discussed.