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We use data from the World Values Survey to describe and compare levels of confidence in the civil service in a series of countries, and study determinants of this confidence. Instead of focusing on citizen satisfaction with specific public services in a specific country, we analyze citizens’ general attitudes toward the public administration or civil service, and compare these attitudes internationally. We fit 60 identical regression models, to test for the impact of a series of socio-demographic and socio-economic variables in each of the countries. We finish by comparing the determinants in each of the countries, and test whether cultural or regional patterns emerge.

Increasingly public sector industrial relations have become the central concern of governments, practitioners and academics. The main purpose of this monograph is to review key developments in public sector industrial relations, particularly during the period of the Thatcher Government. The emphasis is on the public services, especially local government, the NHS and the civil service. In the first section we review trends in public sector employment (particularly in the light of Government policy to reduce it), wages (in a context of cash limits), and strikes and other forms of industrial action. In the second part we move from “outcomes” to consider recent developments in the structure, organisation and policy of the “actors” in public sector industrial relations. In particular, we examine union organisation, developments in personnel management, bargaining structure, wage determination machinery and procedures, dispute resolution and privatisation initiatives. Developments in these areas are set in the context of the traditional features which distinguish public sector industrial relations from other spheres. In many of the areas under consideration, trends and developments set in train by the post‐1979 Conservative Government are still in the process of being worked out. Overall public sector employment has fallen, but with considerable variation around the average. National wage disputes, with considerable numbers of working days lost, have characterised the public sector since 1979, but the frequency of industrial conflict should not be exaggerated. There are moves to decentralise union and management structures, but the consequences of this have yet to be realised. Pay, however, remains problematic for government, employing authorities and unions. Since 1981–2, public sector settlements have generally been below the rate of inflation, but above the cash limit. The ad hoc policy of determining public sector pay by a mixture of review bodies, measures of comparability and market forces has created an overall picture of confusion. Establishing a fair and rational system of public sector pay remains a key task for any future government.

This paper aims to investigate public sector reform (PSR) initiatives in Kazakhstan, and how such reform efforts have helped the government to be more responsive to the needs and demands of the citizens.

The paper examined four key PSR initiatives: decentralization, Civil Service reform, e‐governance, and civil society in improving governance in post‐Soviet Kazakhstan.

In light of Kazakhstan government's efforts to reform the public sector, the study finds that substantial progress has been made in improving its service delivery systems and enhancing good governance.

The study is an investigation of four out of several PSR initiatives aimed at improving good governance.

The study provides insights into how aspects of PSR can be fundamentally useful in promoting good governance.

The purpose of this paper is to examine the strategies of civil service reforms in Hong Kong and Thailand. It seeks to identify the drivers of reforms in the two cases and explain the divergence in processes that were intended to achieve similar ends.

This paper adopts a case study approach along with a thorough review of the literature. It is based on secondary materials, including academic studies, government publications and websites, and media reports. It compares approaches, strategies and outcomes of civil service reforms in Hong Kong and Thailand.

Civil service reforms in Hong Kong focused on improving management through the implementation of New Public Management (NPM) principles, while governance values were prominent in civil service reforms in Thailand.

This paper compares civil service reforms in two dissimilar Asian cases. It highlights the impact of global trends on traditional bureaucratic organizations and reform strategies, and recognizes the impacts of traditions, culture and capacity on civil service reforms.

An important agency of the government is its civil service or bureaucracy. The civil service has the potential to empower a government to achieve a country's goals, that is, to improve its citizens’ standard of living. The ability of a civil service to successfully support the government depends heavily on the characteristics of the civil service. In the case of Indonesia, the civil service is slow; lacks transparency, accountability, initiative; and is sometimes corrupt. Therefore Indonesia's civil service is badly in need of reform, both in relation to its institutional aspects as well as in relation to moral issues.

Examines the extent to which the introduction of a “new” model of management in the public sector has led to a realignment in the roles, responsibilities, and relationships between the policy‐makers, the bureaucracy and civil society in Trinidad and Tobago. Suggests that the introduction of new public management in the public services of Trinidad and Tobago has led to changes in the structure, culture and functioning of the public sector. Argues that while there were tensions between the politician and the administrator during the post‐independence period these were, to a large extent, kept in check by the rules and regulations that were part and parcel of the traditional method of administration. The introduction of principles of new public management in 1991 and the stress on greater autonomy and a more “fluid” bureaucratic arrangement, however, have fundamentally altered the power relationships between the politician and the administrator so that the division between the political sphere and the administrative sphere has become increasingly blurred. With respect to the civil society, concludes that with the exception of certain non‐governmental organizations, the wider civil society continues to have a minimal input in either policy formulation or execution.

Willard A. Hanna's astute observation above about the institutionalization of corruption in Indonesia was published in August 1971, five years after President Soeharto assumed power. The origins of corruption in Indonesia can be traced to the Dutch colonial period as bribery was rife among the lowly paid personnel of the Dutch East India Company (Day, 1966, pp. 100–103). However, corruption became institutionalized during President Soeharto's 32-year reign as his cronies and family “made an art form of creaming off many of Indonesia's most profitable ventures … while being protected by monopoly regulations and their relationship to the president” (Kingsbury, 1998, p. 202). Raymond Bonner (1988, p. 80) has used the euphemism “the family business” to describe “the corruption surrounding members of the Suharto family,” which was “a public secret” in 1988.

This study aims to enhance the understanding of the nature of collaboration between public and nonpublic actors in delivering social services and achieving social innovation in a fragile context, with an emphasis on the role of civil society organisations (CSOs). The paper focuses on Bosnia and Herzegovina, a Southeastern European country which has faced a turbulent post-conflict transition and experienced challenges in its social welfare policy and practice.

This study uses institutional theory, particularly new institutionalism and institutional networking, as a lens through which to understand public and nonpublic collaboration and social innovation within a fragile context. This study adopts a sequential mixed-method approach. Data were derived from 15 semi-structured interviews with representatives from local CSOs, international donors and public institutions, as well as a survey of 120 CSO representatives.

The collaboration and social innovation in a fragile welfare context have been initiated primarily by nonpublic actors and developed within the triple context of relations between public, civil and foreign donors’ organisations. In such a context, coercive, normative and mimetic isomorphisms act as leading drivers, but also as potential barriers of public–nonpublic collaboration and social innovation. They are triggered by influences from multiple actors, challenging power relations and external pressures on local CSOs.

The paper contributes to the growing research interest in the role of nonpublic actors in the provision of public services and public social innovation, but examines these issues from the perspective of a fragile context, which has thus far been overlooked in the literature.

Transformational leadership and service performance of civil servants greatly affect the government’s administrative effectiveness. However, there are few studies on the influence mechanism of transformational leadership on service performance in the context of public organizations. Based on the social exchange theory, this study aims to construct and examine the dual path mediating process of affective trust and cognitive trust for the effects of transformational leadership on service performance.

Drawing from 268 supervisor–subordinate dyads civil servants at the municipal level in China across three waves.

Both affective trust and cognitive trust partly mediated the relationships between transformational leadership and service performance, which supported the underlying theoretical mechanism of social exchange theory and transformational leadership theory in explaining the dual relationship between leaders and subordinates. This study innovatively and empirically examined the effects of transformational leadership on service performance through dual trust in civil servants in China, thus bridging the gap in this knowledge.

This study innovatively and empirically examined the effects of transformational leadership on service performance through dual trust in civil servants in China, thus bridging the gap in this knowledge.