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The purpose of this paper is to investigate, firstly, to what extent has Nepal’s bureaucracy become representative in terms of reflecting the country’s demographic composition, and secondly, has the bureaucracy become more responsive to citizens since the implementation of a quota policy in 2007.

This paper relies on factual and perceptual data in analysis. In order to analyze and interpret representative bureaucracy, this paper adopts factual data derived from the secondary sources, especially data generated by the Government of Nepal. Second, the perceptual set of data was collected through two rounds (2008, 2014) of a country-representative survey in Nepal.

The findings suggest that in terms of representativeness, the bureaucracy is still dominated by high-caste Hindus, while other ethnic communities, except the Newars, are utterly under-represented. Surprisingly, Dalits are represented in higher posts as per their percentage in the population, but they are still underrepresented in the civil service in general. Women’s representation has also increased through participation in the civil service, but they still mostly hold junior or non-gazetted posts. Citizens’ evaluations regarding responsiveness and processes of service provision are also mixed.

This paper is a unique attempt to understand the aspects of representativeness and responsiveness in relation to Nepalese Civil Service.

This paper explores Lean Six Sigma principles and the DMAIC (define, measure, analyze, improve, control) methodology to propose a new Lean Six Sigma 4.0 (LSS 4.0) framework for employee occupational exams and address the real-world issue of high-variability exams that may arise.

This study uses mixed methods, combining qualitative and quantitative data collection. A detailed case study assesses the impact of LSS interventions on the exam management process and tests the applicability of the proposed LSS 4.0 framework for employee occupational exams.

The results reveal that changing the health service supplier in the explored organization caused a substantial raise in occupational exams, leading to increased costs. By using syntactic interoperability, lean, six sigma and DMAIC approaches, improvements were identified, addressing process deviations and information requirements. Implementing corrective actions improved the exam process, reducing the number of exams and associated expenses.

It is important to acknowledge certain limitations, such as the specific context of the case study and the exclusion of certain exam categories.

The practical implications of this research are substantial, providing organizations with valuable managerial insights into improving efficiency, reducing costs and ensuring regulatory compliance while managing occupational exams.

This study fills a research gap by applying LSS 4.0 to occupational exam management, offering a practical framework for organizations. It contributes to the existing knowledge base by addressing a relatively novel context and providing a detailed roadmap for process optimization.

The paper aimed to identify the extent of the implementation of merit criteria in the selection of senior bureaucratic officials in Egypt.

The design of the study is both descriptive in the theoretical part and quantitative in the applied one. The study is based on a literature review and adopts an analytical approach to clarify the related concepts. Besides, an empirical study to investigate the correlations in practice, based on a sample of 380 senior officials to obtain the primary data.

The results of the study reveal that there are no statistically significant differences between the respondents' perspectives towards the implementation of merit criteria in selecting senior officials. This means that merit criteria are not always applied, but sometimes. Moreover, the results showed no statistically significant differences between the respondents' perspectives towards the implementation of merit criteria attributed to gender and age, while there were differences attributed to educational qualification and experience. The study recommended the necessity of adhering to the provisions of the civil service system and reconsidering the procedures of competitive examinations and interviews.

With respect to the Middle East, very limited studies have focused on the implementation of the merit system in recruitment. There is a lack of research and academic articles on this topic (Budhwar and Mellahi, 2016; Afiouni et al., 2014). The study addresses this gap in research and provides several recommendations that may improve the implementation of the merit system in Egypt. Moreover, this study adds to the limited literature on this topic in the Middle East.