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This paper is framed under the relevance of collaborative governance models in smart cities that are members of the EUROCITIES network and are involved in a working group about “creative citizenship” and seeks to analyse the use of new technologies by city governments in smart cities with the aim at improving e-participation of the citizenry in the public arena. The paper aims to discuss these issues.

This research is based on two data collection methods. First, this paper performs an e-survey sent to leading European smart cities about the relevance of collaborative governance in strategies of cities, about the main pillars and outcomes of smart governance and about the model of participation in developing a smart city. Second, an examination of 47 local governments of smart cities included in the working group of “creative citizenship” in the EUROCITIES network is performed during March 2017 with the specific purpose of collecting data about smart technologies used for e-participation.

Sample smart cities believe that collaborative governance is necessary to be implemented in public sector management under the smart environment but less than 50 per cent of them have created citizen participation platforms to promote citizen involvement in public affairs and only a few of them promote online public consultations, discussions and petitions. Also, there are differences in perceptions and in e-participation tools used by sample smart cities in accordance with the administrative culture of the country in which these cities are located.

This paper contributes to fill the gap in the analysis of the relevance of collaborative governance models in smart cities and the use in these cities of transparency websites, open data projects or e-participation platforms to promote citizen involvement in the public affairs of the city.

Este artículo se enmarca dentro del estudio de los modelos de gobernanza colaborativa en las ciudades inteligentes y analiza aquéllas que son miembros de la red EUROCITIES y, además, participan en un grupo de trabajo sobre "ciudadanía creativa", buscando analizar el uso de las nuevas tecnologías por parte de los gobiernos de estas ciudades inteligentes con el objetivo de mejorar la e-participación pública.

Esta investigación se basa en dos métodos de recopilación de datos. En primer lugar, este documento realiza una encuesta electrónica enviada a las principales ciudades inteligentes europeas sobre: a) la relevancia de la gobernanza colaborativa en las estrategias de las ciudades; b) los principales fundamentos y resultados de la gobernanza inteligente; y c) el modelo de participación en el desarrollo de una ciudad inteligente. En segundo lugar, este trabajo realiza, a fecha de mayo de 2017, un análisis de las nuevas tecnologías utilizadas por 47 gobiernos locales de estas ciudades inteligentes (aquéllas incluidas en el grupo de trabajo de "ciudadanía creativa" en la red EUROCITIES) para facilitar la participación electrónica de la ciudadanía.

Las ciudades inteligentes de muestra creen que la gobernanza colaborativa debe ser implementada en la gestión de la ciudad inteligente, pero menos del 50% han creado plataformas de e-participación ciudadana para promover la involucración de la ciudadanía en los asuntos públicos, y sólo unas pocas de estas ciudades promueven el desarrollo de consultas, discusiones y peticiones online. Además, un análisis realizado por culturas administrativas destaca la existencia de diferencias entre las percepciones obtenidas de los gestores de las ciudades inteligentes de la muestra y las herramientas que estas ciudades utilizan para fomentar la e-participación pública.

Este documento contribuye a llenar el vacío en la investigación sobre el análisis de la relevancia de los modelos de gobernanza colaborativa en ciudades inteligentes y el uso de web de transparencia, de datos abiertos o de plataformas de participación electrónica para promover la participación ciudadana en los asuntos públicos dentro de estas ciudades.

The purpose of this paper is to identify and analyze the strategic decisions, especially those focused on smart governance, that have been implemented by the cities of Buenos Aires (Argentina), Medellín (Colombia) and Mexico City (Mexico) and how they have impacted the Sustainable Development Goals (SDGs).

Using a qualitative approach and a descriptive scope, this manuscript follows a multiple case study methodology that was primarily based on the analysis of archival records and documentation using pattern-matching and cross-case synthesis as analytical techniques.

Observed cities share three main characteristics when implementing smart governance strategies linked to SDG 16: technology-based solutions to solve recent and long-lasting societal problems; broad, diverse and active citizen participation; and a socio-technical approach toward smart governance and SDG 16.

This paper points out the linkages between smart governance and SDGs in emerging markets’ smart cities. The findings of this study indicate the need to promote socio-technical approaches – rather than merely technical perspectives – to achieve SDG 16. Hence, citizen participation, open government and co-creation initiatives are key to the promotion of more inclusive and solid institutions.

The most important contribution of this study is to identify the strategic initiatives developed by three leading smart cities in Latin America from the smart governance point of view and their relationship with the SDGs, which is useful because it contributes to expanding our understanding of smart governance from practical experiences.

El propósito de este manuscrito es identificar y analizar las decisiones estratégicas, especialmente aquellas enfocadas en la gobernanza inteligente, que han sido implementadas por las ciudades de Buenos Aires (Argentina), Medellín (Colombia) y Ciudad de México (México), y cómo han impactado en los Objetivos de Desarrollo Sostenible (ODS).

Utilizando un enfoque cualitativo y un alcance descriptivo, este manuscrito sigue una metodología de estudio de casos múltiples que se basó principalmente en el análisis de registros de archivo y documentación utilizando la comparación de patrones y la síntesis cruzada de casos como técnicas analíticas.

Las ciudades observadas comparten tres características principales al implementar estrategias de gobernanza inteligente vinculadas al ODS 16: soluciones basadas en tecnología para resolver problemas sociales recientes y duraderos; participación ciudadana amplia, diversa y activa; y un enfoque socio-técnico hacia la gobernanza inteligente y el ODS16.

Este documento señala los vínculos entre la gobernanza inteligente y los ODS en el contexto de las ciudades inteligentes de los mercados emergentes. Los hallazgos de este estudio indican la necesidad de promover enfoques sociotécnicos -en lugar de perspectivas meramente técnicas- para el logro del ODS16. Por lo tanto, las iniciativas de participación ciudadana, gobierno abierto y cocreación son claves para la promoción de instituciones más inclusivas y sólidas.

La contribución más importante de este estudio es identificar las iniciativas estratégicas desarrolladas por tres ciudades inteligentes líderes en América Latina desde el punto de vista de la gobernanza inteligente y su relación con los ODS, lo cual es útil porque contribuye a ampliar nuestra comprensión. de gobernanza inteligente a partir de experiencias prácticas.

O objetivo deste manuscrito é identificar e analisar as decisões estratégicas, especialmente aquelas focadas na governança inteligente, que foram implementadas nas cidades de Buenos Aires (Argentina), Medellín (Colômbia) e Cidade do México (México), e como elas impactaram os Objetivos de Desenvolvimento Sustentável (ODS).

Utilizando uma abordagem qualitativa e um escopo descritivo, este manuscrito segue uma metodologia de estudo de casos múltiplos que se baseou principalmente na análise de documentos e registros arquivísticos usando correspondência de padrões e síntese de casos cruzados como técnicas analíticas.

As cidades observadas compartilham três características principais ao implementar estratégias de governança inteligente vinculadas ao ODS16: soluções baseadas na tecnologia para resolver problemas sociais recentes e duradouros; participação cidadã ampla, diversificada e ativa; e uma abordagem sociotécnica para governança inteligente e ODS16.

Este artigo aponta as ligações entre governança inteligente e ODS no contexto das cidades inteligentes dos mercados emergentes. Os resultados deste estudo indicam a necessidade de promover abordagens sociotécnicas – mais do que perspectivas somente técnicas – para o alcance dos ODS16. Assim, a participação cidadã, o governo aberto e as iniciativas de cocriação são fundamentais para a promoção de instituições mais inclusivas e sólidas.

A contribuição mais importante deste estudo é identificar as iniciativas estratégicas desenvolvidas por três cidades inteligentes líderes na América Latina do ponto de vista da governança inteligente e sua relação com os ODS, o que é útil porque contribui para ampliar nosso entendimento de governança inteligente a partir de experiências práticas.

There is widespread agreement that the tourism sector should address the issue of sustainability. The purpose of this study is to analyze the digital accessibility of the cities awarded as European Capitals of Smart Tourism for their innovative, accessible and sustainable practices by the European Commission.

An analysis of the digital level of accessibility of 50 uniform resource locator (URL) of European cities was undertaken. The analysis followed the international evaluation requirements of the World Wide Web (W3C).

The results show that none of the official Web pages analyzed obtained 100% in relation to the digital accessibility requirements. The main factors that pose barriers to communication and interaction were identified.

The paper encourages smart tourism destinations to overcome the challenge of matching both dimensions of accessibility to obtain barrier-free information to ensure cities are inclusive and sustainable in line with Agenda 2030 (sustainable development goal [SDG] 11).

The concept of tourism for all receives special attention in the sector, and this notion is reflected in the UN SDGs. However, accessibility has not been extensively analyzed in relation to the cohesion between the digital and the physical dimension. Tourism research tends to focus on accessible experiences within destinations. This paper introduces a new insight into the key issue of digital accessibility, which can promote destination choice and influence the tourism experience.

人们普遍认为, 旅游业应该解决可持续性问题。本研究旨在分析被欧盟委员会授予欧洲智慧旅游之都的城市的数字可及性, 以了解其创新、可及和可持续的做法。

对50个欧洲城市的URL的数字可及性进行了分析。该分析遵循万维网（W3C）的国际评估标准。

结果显示, 所分析的官方网页中没有一个获得100%的数字无障碍要求。对交流和互动构成障碍的主要因素被确认。

全民旅游的概念在该领域受到特别关注, 这一概念也反映在联合国可持续发展目标（SDGs）中。然而, 无障碍性还没有被广泛地分析到数字和物理层面之间的凝聚力。旅游研究倾向于关注目的地内的无障碍体验。本文对数字可及性这一关键问题提出了新的见解, 它可以促进目的地的选择并影响旅游体验。

本文鼓励智能旅游目的地克服挑战, 使无障碍环境的两个维度相匹配, 以获得无障碍信息, 确保城市的包容性和可持续性符合2030年议程（SDG 11）。

Existe un acuerdo generalizado en el sector turístico para abordar la cuestión de la sostenibilidad. Este estudio pretende analizar la accesibilidad digital de las ciudades premiadas como Capitales Europeas del Turismo Inteligente por sus prácticas innovadoras, accesibles y sostenibles por la Comisión Europea.

Se realizó un análisis del nivel de accesibilidad digital de cincuenta (50) URL de ciudades europeas. El análisis siguió las normas internacionales de evaluación de la World Wide Web (W3C).

Los resultados muestran que ninguna de las páginas Web oficiales analizadas obtuvo el 100% en relación con los requisitos de accesibilidad digital. Se identificaron los principales factores que suponen barreras para la comunicación y la interacción.

El concepto de turismo para todos recibe especial atención en el sector y esta noción se refleja en los Objetivos de Desarrollo Sostenible (ODS) de la ONU. Sin embargo, la accesibilidad no se ha analizado ampliamente en relación con la cohesión entre la dimensión digital y la física. La investigación turística tiende a centrarse en las experiencias accesibles dentro de los destinos. Este artículo introduce una nueva perspectiva sobre la cuestión clave de la accesibilidad digital, que puede promover la elección del destino e influir en la experiencia turística.

El documento anima a los destinos turísticos inteligentes a superar el reto de hacer coincidir ambas dimensiones de la accesibilidad para obtener información sin barreras que garantice que las ciudades sean inclusivas y sostenibles en línea con la Agenda 2030 (ODS 11).

The purpose of this paper is to introduce the anniversary issue marking 30 years of academic publication.

This anniversary issue contains 12 articles from 11 countries and 17 academic institutions which present literature reviews, meta-analyses, and novel studies. It also contains testimonials about the history of the journal from Enrique Ogliastri (Editor and/or Director between 1998 and 2018), Elvira Salgado (Editor between 2002 and 2013), and Carlos Pombo (Chief Editor, 2013 to the present).

The history of the journal may be divided into five stages: first, the foundation at the Universidad de Chile (1988-1998); second, the move to the Universidad de los Andes (Bogotá) and the preparation of a proposal to the Institute of Scientific Information (ISI) for inclusion among the scientific journals of the world (1999-2004); third, a period of consolidation in Latin America (2004-2007); fourth, the acceptance of the journal in ISI and the development of an electronic platform with free access to the journal (2008-2013); and fifth, the entry of the Emerald group as editorial partner (2013-2018).

The 12 articles present literature reviews, meta-analyzes, and novel studies.

El propósito de este editorial es presentar el tema del aniversario.

Se publican doce artículos provenientes de once países y 17 instituciones académicas. Se presentan los testimonios de Enrique Ogliastri (editor y/o director entre 1998 y 2018), Elvira Salgado (Editora entre 2002 y 2013), y Carlos Pombo (jefe editorial 2013-2018).

Se publican doce artículos provenientes de once países y 17 instituciones académicas. Se presentan los testimonios de Enrique Ogliastri (editor y/o director entre 1998 y 2018), Elvira Salgado (Editora entre 2002 y 2013), y Carlos Pombo (jefe editorial 2013-2018). La historia de la revista de CLADEA se podría dividir en cinco etapas: la fundación en la Universidad de Chile (1988-1998); pasó a cargo de la Universidad de los Andes (Bogotá), un período de puesta a punto para presentar al Institute of Scientific Information (ISI) la solicitud de ser analizada e incluida entre las revistas científicas del mundo (1999-2004); el período de consolidación en América Latina (2004-2007); la aceptación en ISI y el desarrollo de una plataforma electrónica de acceso libre a la revista (2008-2013); y el ingreso del grupo Emerald como socio editorial (2013-2018).

Los 12 artículos presentan revisiones de literatura, metanálisis y estudios novedosos

The purpose of this study is to analyse whether it is the Spanish urban environments that can be considered smart cities that are making the greatest efforts to ensure that citizens have better access to city information and, thus, participate to a greater degree in its governance.

This analysis of the use made of social networks, as an integral part of democratisation, is divided into two phases: first, a descriptive study was made of the cities’ use of their social networks; we then examined, by multiple linear regression analysis, whether the urban areas classed as smart cities are those that make more or less use or application of social networks.

Although, in general terms, the “smartest” smart cities are those which obtain the best overall results in terms of social networks, further improvements are needed, especially in the field of activity and interaction with citizens via these networks.

The impact made by social media is one of the emerging research themes in the domain of smart cities, e-government and their information policies. Nevertheless, few studies have examined whether the smart cities are also those whose governments have achieved a greater degree of citizen participation through social networks. Therefore, this study contributes to our understanding of the importance of social media in the local government context, by establishing a relationship between democratic participation, through Facebook and Twitter, and the development of smart cities.

The purpose of this paper is to analyse the different typologies of tourists that appear in cities that are in a different position within the destination life cycle. Barcelona and Lisbon, two urban destinations, with a strong growth of tourists in the last two decades, which are in advanced stages of their life cycle, and Lima, which has also expanded in the last ten years, but is in less advanced phases, have been chosen. The approach of the study is to analyse if urban tourists modify their attitude in some way in the face of the advancement of the life cycle of the city and what attitudes are expressed by them.

For this purpose, an analysis of main components was performed via factor analysis to reduce the number of dimensions of the 11 descriptive variables and the counterpart of tourist attitudes, following Schwartz’s (2006) research. From the four clusters that emerged – authenticity; innovative and cultural hard; relaxation and not innovative – four attitude variables were selected since they were considered relevant to be analysed according to the life cycle of the city: culture and entertainment; authenticity and online social exhibition; and expensive and cheap price.

The results obtained do not allow to straightforwardly conclude that as the life cycle of these three cities advances, the attitude evolves from culture to entertainment, from authenticity towards online social exhibition or from the most expensive to the cheapest. The tourists from Barcelona are mostly associated with entertainment, those from Lisbon are associated with culture and those from Lima are split. However, in the face of authenticity, travellers are prone to it. Regarding the price, those in Barcelona are almost divided equally, whereas those in Lisbon, and especially those in Lima, consider it to be mostly cheap.

From this study, it can be drawn that the attitude of travellers to these three cities is not conditioned by the life cycle. Globalization and digitalisation put pressure on the traveller by configuring a universal model of behaviour before the urban offer that is associated with other factors, but not with the life cycle of the city.

This paper aims to summarize previous research findings on the mutual relation between digital transformation and sustainability at a firm-level. Up to date, there is a gap in the literature linking both concepts and a generalized call for more studies.

This research uses a systematic literature review of 89 published studies. After detailed content analysis filters, the authors used 75. The authors present the results following the “Six W” guidelines for systematic literature reviews.

Findings reveal that it is possible to suggest a research framework that considers digital transformation as a driver and a predecessor of sustainability. To survive the digital revolution, companies need to enhance their digital capabilities and balance their economic, environmental and social impacts.

The precision of the equation used to search manuscripts might have excluded some critical studies that analyze both topics with different connotations beyond merely “Digital transformation” and “Sustainability.” Moreover, the heterogeneity of the findings makes it difficult to classify the findings in a specific context.

The present paper serves as a base to understand the implications of digital transformation on sustainable development for businesses and societies.

This study aims to investigate the indirect effects of workplace ostracism on service performance and on employees’ procrastination behaviour via job insecurity and the intention to sabotage. It further examines the moderating effect of intrinsic motivation between ostracism and job insecurity and ostracism and intention to sabotage.

The empirical data were collected from 256 employees of the hotel industry in metropolitan cities in Uttar Pradesh, India, and for hypothesis testing, SmartPLS was used.

Based on the conservation of resources theory, the findings disclose that job insecurity mediates the link concerning ostracism and service performance to some extent, whereas job insecurity and sabotage intent both partially mediate the affirmative linkages between workplace ostracism and procrastinating behaviour. Furthermore, the study also confirms that intrinsic motivation dampens the positive relationship between ostracism and job insecurity and the intention to sabotage.

To deal with negative work behaviour at the workplace due to ostracism, hospitality establishments may incorporate interpersonal score-based assessment, acknowledge and appreciate intrinsically motivated employees for developing a positive work environment. Apart from this, the learning and development department of the tourism and hospitality industries may introduce “buddy learning” and the “smart buddy” concept to develop a culture of appreciating and accepting colleagues rather than bullying them.

This study investigated the mediating effect of job insecurity and sabotage intention on the association between ostracism and service performance and ostracism and workplace procrastination behaviour for the first time in the tourism and hospitality literature. Furthermore, it is a unique study that investigated the buffering effect of intrinsic motivation on the linkage concerning ostracism, job insecurity and employees’ sabotage intentions.

实证数据收集自印度北方邦大都市的酒店行业的256名员工, 并采用SmartPLS模型进行假设检验。

本研究探讨了工作场所排斥经由工作不安全感和破坏意图对服务绩效及员工拖延行为的间接影响。进一步检验了排斥和工作不安全感与排斥和破坏意图之间的内在动机的调节作用。

基于资源保存理论, 研究发现揭示了工作不安全感在一定程度上中介了排斥与服务绩效之间的关系, 而工作不安全感和破坏意图在部分地中介了工作场所排斥与拖延行为之间的正向联系。进一步地, 该研究证明了内在动机抑制了排斥、工作不安全感和破坏意图之间的正相关关系。

为了处理工作中由于排斥而导致的消极工作行为, 酒店机构可以采用基于人际关系得分的评估, 承认和鼓励受内在激励的员工创造积极的工作环境。此外, 旅游及酒店业的学习及发展(L&D)部门可引入“伙伴学习”和“聪明伙伴”的概念, 建立一种欣赏和接纳同事的文化, 而不是霸凌他们。

本研究在旅游与酒店文献中首次研究了工作不安全感和破坏意图在排斥和服务绩效、排斥与工作拖延行为之间的中介作用。此外, 本研究是一个考察内在动机在排斥、工作不安全感和员工破坏意图之间的缓冲作用的独特的研究。

Los datos empíricos se recogieron de 256 empleados de la industria hotelera de ciudades metropolitanas de Uttar Pradesh, India, y para la comprobación de hipótesis se empleó SmartPLS.

Este estudio analiza los efectos indirectos del ostracismo laboral en el rendimiento del servicio y en el comportamiento de procrastinación de los empleados a través de la inseguridad laboral y la intención de sabotaje. Asimismo, examina el efecto moderador de la motivación intrínseca entre el ostracismo y la inseguridad laboral y el ostracismo y la intención de sabotaje.

Basándose en la teoría de la conservación de los recursos (COR), los resultados revelan que la inseguridad laboral media en cierta medida el vínculo relativo al ostracismo y el rendimiento en el servicio, mientras que tanto la inseguridad laboral como la intención de sabotaje median parcialmente los vínculos afirmativos entre el ostracismo laboral y el comportamiento procrastinador. Adicionalmente, el estudio también confirma que la motivación intrínseca modera la relación positiva entre el ostracismo y la inseguridad laboral y la intención de sabotaje.

Para hacer frente a los comportamientos laborales negativos en el lugar de trabajo debidos al ostracismo, los establecimientos hosteleros pueden incorporar una evaluación basada en la puntuación interpersonal, reconocer y apreciar a los empleados intrínsecamente motivados para desarrollar un entorno laboral positivo. Además, el departamento de Aprendizaje y Desarrollo (L&D) del sector turístico y hotelero puede introducir el concepto de “Aprendizaje de compañero/as” y el de “Compañero/a inteligente” para desarrollar una cultura de aprecio y aceptación de los compañero/as en lugar de intimidarlos.

Este estudio investiga por primera vez en la literatura del turismo y la hostelería el efecto mediador de la inseguridad laboral y la intención de sabotaje en la asociación entre el ostracismo y el rendimiento del servicio, y el ostracismo y el comportamiento de procrastinación en el lugar de trabajo. Además, se trata de un estudio único que investiga el efecto moderador de la motivación intrínseca en la relación entre el ostracismo, la inseguridad laboral y las intenciones de sabotaje de los empleados.

This paper aims to assess recent foresight exercises applied to cities by evaluating three major issues. Have foresight practitioners understood cities complexity? Have urban planners used adequate tools to generate plausible future visions? Are city policy makers using foresight studies to limit urban uncertainty?

In total, 20 city foresight examples were selected which either have international relevance or which constitute good examples of future-oriented initiatives. Case studies were classified into five taxonomies: European Union initiatives; local initiatives; academic initiatives; corporate initiatives; and architectural initiatives. A set of assessment criteria was established: city complexity conceptualization; methodological approach; and study impact.

Preliminary research outcomes show growing doubts about the appropriateness of the foresight tools used in cities and about the competency of foresight practitioners in understanding the complex and dynamic nature of contemporary cities. Furthermore, policy makers do not seem to grasp the potential of foresight to formulate urban strategies.

Some of the initiatives studied are relatively recent, so impact analysis has been limited by available data. Mostly, secondary documented sources were used to validate cases’ assessment. Research suggests a number of areas in which foresight studies may have a practical application to the urban realm.

The value of the present work lies in the effort for assessing and improving forward-looking activities undertaken at cities through a set of criteria which take into consideration the complexity and diversity of contemporary cities.