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Article
Publication date: 25 June 2021

Orhan Dursun and Cigdem Altin Gumussoy

Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student…

Abstract

Purpose

Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this context, universities need a systematic management plan to improve their reputation among the stakeholders. This study aims to identify the factors affecting university reputation with the University Reputation Model. This model includes quality of services, emotional appeal, employee competence, academic leadership, student orientation, and social responsibility as possible factors affecting university reputation. .

Design/methodology/approach

Survey methodology was used in the current study. A total of 1000 questionnaires were collected from the stakeholders: students, alumni, academic and administrative staff. A structural equation modeling technique was used to analyze the data.

Findings

According to the results, quality of services and emotional appeal affect university reputation directly. Furthermore, employee competence, academic leadership, and student orientation have indirect effects on university reputation with the mediating effect of quality of services. Besides, emotional appeal mediates the effect of student orientation and social responsibility on university reputation.

Originality/value

A University Reputation Model is developed to explore significant direct and indirect effects of employee competence, academic leadership, student orientation, and social responsibility on the quality of services, emotional appeal, and university reputation. Furthermore, a measurement instrument applicable to various stakeholders of a university is developed. Additionally, large-scale data is collected from the stakeholders in Turkey to increase the validity of the findings.

Details

Quality Assurance in Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0968-4883

Keywords

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Article
Publication date: 19 October 2010

Fethi Calisir, Cigdem Altin Gumussoy, A. Elvan Bayraktaroğlu and Ece Deniz

The purpose of this paper is to apply Value Added Intellectual Coefficient (VAIC™) of Pulic to compare quoted information technology and communication companies on the…

Abstract

Purpose

The purpose of this paper is to apply Value Added Intellectual Coefficient (VAIC™) of Pulic to compare quoted information technology and communication companies on the Istanbul Stock Exchange (ISE), in terms of intellectual capital efficiency. This study also examines VAIC™, and its components' impact on company performance.

Design/methodology/approach

Multiple regression analysis was employed to identify the variables that significantly contribute to the company performance. Data required to calculate VAIC™ and its components were obtained from the 2005‐2007 annual reports and balance sheets of the companies.

Findings

As a whole, all the companies had a relatively higher human capital efficiency than structural and capital efficiencies. In 2007, Turkcell was the most efficient company based on VAIC™ assessment, while Link Bilgisayar and Plastikkart were the least efficient companies. Additionally, the results of the study revealed that factors such as human capital efficiency, firm leverage, and firm size, predicted profitability well. Among them, human capital efficiency had the highest impact. In addition, capital employed efficiency was found to be a significant predictor of both productivity and return on equity, and the only determinant of market valuation was the firm size.

Practical implications

This study allowed ITC companies to benchmark themselves according to the intellectual capital efficiencies and develop strategies to enhance their company's performance.

Originality/value

This study is the first that measures intellectual capital performance and its impact on the company performance of the quoted information technology and communication companies on the ISE.

Details

Journal of Intellectual Capital, vol. 11 no. 4
Type: Research Article
ISSN: 1469-1930

Keywords

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Article
Publication date: 12 April 2013

Fethi Calisir, Cigdem Altin Gumussoy and Ezgi Guzelsoy

The present study aims to examine the effect of learning orientation (commitment to learning, shared vision, open‐mindedness) on the product innovation performance…

Abstract

Purpose

The present study aims to examine the effect of learning orientation (commitment to learning, shared vision, open‐mindedness) on the product innovation performance (product innovation efficacy and efficiency) of companies in Turkey.

Design/methodology/approach

A structural equation‐modeling approach was applied to identify the variables that significantly affected the product innovation performance. Using LISREL 8.54, the data collected from 150 companies were used to test the proposed research model.

Findings

Empirical testing of the research model revealed that open‐mindedness was the sole predictor of product innovation efficacy as well as efficiency. However, the effects of shared vision and commitment to learning on the product innovation performance were found to be insignificant.

Practical implications

Relevant implications are provided for management as to how to improve product innovation performance.

Originality/value

The present study puts forward a theoretical model that identifies and explains the relation between the learning orientation and product innovation performance of companies operating in Turkey.

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Article
Publication date: 19 June 2009

Fethi Calisir, Cigdem Altin Gumussoy and Armagan Bayram

The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from…

Abstract

Purpose

The purpose of this paper is to examine various factors affecting users' behavioral intention to use (BIU) enterprise resource planning (ERP) systems, based on data from 75 potential end‐users of ERP systems.

Design/methodology/approach

A survey methodology is used to gather data. The research model is constructed based on the findings of the previous studies.

Findings

The results indicate that subjective norms, perceived usefulness (PU) and education level are determinants of BIU the system. In addition, PU affects attitude toward use, and both perceived ease of use (PEOU) and compatibility affect PU. In addition, among personal characteristics, education level has a significant effect on PEOU and behavioral intention. However, there is no significant relationship between attitude and behavioral intention.

Research limitations/implications

As the sample is limited, the findings will require validation among other populations.

Practical implications

This paper provides evidence that compatibility and PEOU are important for the users to perceive the system's usefulness. Also, subjective norm is very important for the BIU the ERP systems.

Originality/value

This paper combines technology acceptance model, theory of reasoned action and innovation diffusion theory with personal characteristics of gender, education level and experience to determine the factors important for the acceptance of ERP systems.

Details

Management Research News, vol. 32 no. 7
Type: Research Article
ISSN: 0140-9174

Keywords

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Article
Publication date: 22 June 2010

Fethi Calisir, A. Elvan Bayraktaroğlu, Cigdem Altin Gumussoy, Y. İlker Topcu and Tezcan Mutlu

The purpose of this study is to determine the relative importance of the usability and functionality factors for online auction and shopping web sites from the perspective…

Abstract

Purpose

The purpose of this study is to determine the relative importance of the usability and functionality factors for online auction and shopping web sites from the perspective of young consumers.

Design/methodology/approach

The Analytical Network Process (ANP) was used to analyse the relative importance of the usability and functionality factors.

Findings

The findings show that customers of online auction and shopping web sites give higher priority to usability and usability factors than to functionality, with navigation and interaction being the factors of highest relative importance.

Practical implications

First, customers assign higher priority to usability factors. Thus, early in the design phase, designers should attach more importance to navigation‐ and interaction‐related aspects of their web sites. Second, designers of web sites should include basic and advanced search options to increase the number of the web site users.

Originality/value

The study is the first to examine the relative importance of the usability and functionality factors of online auction and shopping web sites. Furthermore, the study fills this gap by identifying the complex interrelationships between various features of usability and functionality, and their impact on each other, by examining two Turkish online‐auction and shopping web sites.

Details

Online Information Review, vol. 34 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

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Article
Publication date: 7 June 2011

Fethi Calisir, Cigdem A. Gumussoy and Ibrahim Iskin

The purpose of this paper is to explore the effects of stressors (role ambiguity, role conflict, work‐overload, work‐family conflict), job stress, job satisfaction and…

Abstract

Purpose

The purpose of this paper is to explore the effects of stressors (role ambiguity, role conflict, work‐overload, work‐family conflict), job stress, job satisfaction and organizational commitment on the information technology (IT) professionals' intention to quit their jobs in Turkey.

Design/methodology/approach

A structural equation modeling approach was employed to identify the variables that significantly affect the decision to quit. Using LISREL 8.54, data collected from 204 IT professionals were used to test the proposed research model.

Findings

The results revealed that intention to quit one's job is explained by job satisfaction and organizational commitment. Besides, role ambiguity and job stress exert negative indirect effects on the intention to quit one's job. Additionally, organizational commitment is strongly explained by job satisfaction, and job satisfaction is predicted by role ambiguity and job stress.

Practical implications

The study offers several significant suggestions for the continuity of IT professionals in companies.

Originality/value

There are two contributions of this paper. First, this study provides evidence for the impact of stressors, job stress, job satisfaction and organizational commitment on intention to quit jobs among IT professionals in Turkey. Second, it also provides insight into the importance of stress factors by dividing the stressors into specific stress factors such as work‐family conflict, work‐overload, role conflict, and role ambiguity.

Details

Personnel Review, vol. 40 no. 4
Type: Research Article
ISSN: 0048-3486

Keywords

Content available
Article
Publication date: 6 February 2017

Abstract

Details

Personnel Review, vol. 46 no. 1
Type: Research Article
ISSN: 0048-3486

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