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Article
Publication date: 1 December 2004

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Business Process Management Journal, vol. 10 no. 6
Type: Research Article
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ISSN: 1463-7154

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Article
Publication date: 1 October 2003

Jerry Fjermestad and Nicholas C. Romano Jr

499

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Business Process Management Journal, vol. 9 no. 5
Type: Research Article
DOI:
ISSN: 1463-7154

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