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Article
Publication date: 9 October 2009

Jochen Wirtz, Robert Johnston and Christopher Khoe Sin Seow

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Journal of Service Management, vol. 20 no. 5
Type: Research Article
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ISSN: 1757-5818

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Article
Publication date: 3 July 2007

552

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International Journal of Service Industry Management, vol. 18 no. 3
Type: Research Article
DOI:
ISSN: 0956-4233

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