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Article
Publication date: 1 May 1995

Christopher W.L. Hart

Traditionally, executives have assumed that trade‐offs – highquality or low cost, efficiency or customization – are inevitable.In defining their businesses, the choice has…

Abstract

Traditionally, executives have assumed that trade‐offs – high quality or low cost, efficiency or customization – are inevitable. In defining their businesses, the choice has always been seen in terms of mass production of inexpensive, commodity‐like products or services (the assembly line) on the one hand, and on the other hand, premium‐priced, individually‐tailored, highly differentiated offerings (the “job shop”). But the notion that such trade‐offs and choices are permanent, inevitable business realities is fading as a new management paradigm – mass customization – emerges. Mass customization consists of cutting‐edge management methods and tools that give companies the ability to produce customized, affordable, high‐quality goods and services, but with the shorter cycle times and lower costs historically associated with mass production and standardization. Proposes that much of the power of mass customization, like total quality management before it, lies in its visionary and strategic implications. Also delineates an exploratory diagnostic framework to help companies assess the potential for mass customization as an explicit strategy in their industries. The key dimensions of this framework are customer sensitivity, process amenability, competitive environment, and organizational readiness.

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International Journal of Service Industry Management, vol. 6 no. 2
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 March 1991

Yunus Kathawala and Dean Elmuti

According to John Naisbitt, author of Megatrends, the United States is moving from an industrial to an information society. This is evident in the rapidly growing service…

Abstract

According to John Naisbitt, author of Megatrends, the United States is moving from an industrial to an information society. This is evident in the rapidly growing service industry. From 1969 to 1976, ninety percent of the newly created jobs were white collar or service oriented positions. In 1981, almost seventy percent of all jobs were in the service industry. This percentage is expected to increase to near ninety percent by 1990. The Coalition of Service Industries, Inc. estimates that service industries generate two‐thirds of the United States Gross National Product, and service industries employ three out of four working Americans. Another reason for the increase in concern for service quality is the rise of the “get my money's worth” consumer, a value‐seeking shopper who thinks in terms of total use cost rather than just initial acquisition cost.

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Management Research News, vol. 14 no. 3
Type: Research Article
ISSN: 0140-9174

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Book part
Publication date: 23 January 2020

Matthew Conner and Leah Plocharczyk

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Libraries and Reading
Type: Book
ISBN: 978-1-78973-385-3

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Article
Publication date: 1 June 2002

Barrie O. Pettman and Richard Dobbins

This issue is a selected bibliography covering the subject of leadership.

Abstract

This issue is a selected bibliography covering the subject of leadership.

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Equal Opportunities International, vol. 21 no. 4/5/6
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

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Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

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Book part
Publication date: 30 November 2020

Michele Lloyd

Media power plays a role in determining which news is told, who is listened to and how subject matter is treated, resulting in some stories being reported in depth while…

Abstract

Media power plays a role in determining which news is told, who is listened to and how subject matter is treated, resulting in some stories being reported in depth while others remain cursory and opaque. This chapter examines how domestic violence and abuse (DVA) is reported in mainstream and social media encompassing newspapers, television and digital platforms. In the United Kingdom, newspapers have freedom to convey particular views on subjects such as DVA as, unlike radio and television broadcasting, they are not required to be impartial (Reeves, 2015).

The gendered way DVA is represented in the UK media has been a long-standing concern. Previous research into newspaper representations of DVA, including our own (Lloyd & Ramon, 2017), found evidence of victim blaming and sexualising violence against women. This current study assesses whether there is continuity with earlier research regarding how victims of DVA, predominantly women, are portrayed as provoking their own abuse and, in cases of femicide, their characters denigrated by some in the media with impunity (Soothill & Walby, 1991). The chapter examines how certain narratives on DVA are constructed and privileged in sections of the media while others are marginalised or silenced. With the rise in digital media, the chapter analyses the changing patterns of news media consumption in the UK and how social media users are responding to DVA cases reported in the news. Through discourse analysis of language and images, the potential messages projected to media consumers are considered, together with consumer dialogue and interaction articulated via online and social media platforms.

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Gendered Domestic Violence and Abuse in Popular Culture
Type: Book
ISBN: 978-1-83867-781-7

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Article
Publication date: 1 April 2004

Georgios I. Zekos

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and…

Abstract

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

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Managerial Law, vol. 46 no. 2/3
Type: Research Article
ISSN: 0309-0558

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Article
Publication date: 1 August 1941

SEPTEMBER, as always, sees us contemplating our activities for the winter months. Exigencies of publishing compel us to write these notes a short time before that month…

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SEPTEMBER, as always, sees us contemplating our activities for the winter months. Exigencies of publishing compel us to write these notes a short time before that month begins, and our contemplation of things this year is coloured by the now rather remote possibility that September may bring the invasion that has been the shadow ahead for a year or more. To plan in a twilight time, as it were, is more than ordinarily difficult, and yet it is a commonsense and correct course to go on, not as if nothing could happen, but to the full extent of our means as they exist. Otherwise general paralysis would occur every time our statesmen warned us of possible attacks. There is no fear of such premature paralysis, however, as our people only want to be up and doing “with a heart for any date.”

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New Library World, vol. 44 no. 2
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 March 1974

Frances Neel Cheney

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here…

Abstract

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

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Reference Services Review, vol. 2 no. 3
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 14 January 2019

Bilgehan Bozkurt

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Debates in Marketing Orientation
Type: Book
ISBN: 978-1-78769-836-9

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