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What currently constitutes participation in schools? Who decides what ‘counts’ as engagement and who is excluded by and in those decisions? When and how do those ideas change? How can broadening conceptualizations of voice, agency and participation – driven by the voices of individuals who do not rely solely on verbal speech to communicate – foster inclusivity in schools and community? In this chapter, we draw from our experiences as researchers, scholars, educators, colleagues and friends who live and work alongside non-speaking and unreliably speaking ¹ people who type, point or use other forms of augmentative and alternative communication. We lay out foundational concepts underlying experiences of neurodivergent communicators, followed by illustrative examples and action steps for change. Geared towards educators and support professionals working to sustain spaces more inclusive of a range of voices in schools, this chapter continues a productive conversation within the Disability Studies in Education (DSE) community around inclusivity in research and in practice.

The aim of this paper is to explore the issues involved in developing and applying performance management approaches within a large UK public sector department using a multiple stakeholder perspective and an accompanying theoretical framework.

An initial short questionnaire was used to determine perceptions about the implementation and effectiveness of the new performance management system across the organisation. In total, 700 questionnaires were distributed. Running concurrently with an ethnographic approach, and informed by the questionnaire responses, was a series of semi‐structured interviews and focus groups.

Staff at all levels had an understanding of the new system and perceived it as being beneficial. However, there were concerns that the approach was not continuously managed throughout the year and was in danger of becoming an annual event, rather than an ongoing process. Furthermore, the change process seemed to have advanced without corresponding changes to appraisal and reward and recognition systems. Thus, the business objectives were not aligned with motivating factors within the organisation.

Additional research to test the validity and usefulness of the theoretical model, as discussed in this paper, would be beneficial.

The strategic integration of the stakeholder performance measures and scorecards was found to be essential to producing an overall stakeholder‐driven strategy within the case study organisation.

This paper discusses in detail the approach adopted and the progress made by one large UK public sector organisation, as it attempts to develop better relationships with all of its stakeholders and hence improve its performance. This paper provides a concerted attempt to link theory with practice.

The aims of this paper is to show how supply chains can become a lot smarter to deal effectively with risk and meet business objectives.

For this Global Chief Supply Chain Officer Study, IBM group leaders interviewed 400 senior executives from North America, Western Europe, and the Asia Pacific region who are responsible for their organizations' supply‐chain strategies and operations.

Findings in five key areas summarize the state of supply‐chain management today: cost containment; visibility, risk; customer intimacy; and globalization.

IBM sees a different kind of supply chain emerging – a smarter supply chain with three core characteristics: Instrumented – supply‐chain data previously created by people will increasingly be generated by sensors, RFID tags, meters, actuators, GPSs, and other devices and systems; Interconnected – smarter supply chains would take advantage of unprecedented levels of interaction that will facilitate collaboration on a massive scale; and Intelligent – to assist executives in evaluating trade‐offs, intelligent systems will assess myriad constraints and alternatives, allowing decision makers to simulate various courses of action.

Smarter supply chains would have the analytic capability to evaluate myriad alternatives in terms of supply, manufacturing, and distribution – and the flexibility to reconfigure flows as conditions change. Executives could then plan for contingencies and execute them.

In mid-1992, Christine Olsen, the chief financial officer (CFO) of this large CAD/CAM equipment manufacturer, must decide on the magnitude of the firm's dividend payout. A subsidiary question is whether the firm should embark on a campaign of corporate-image advertising and change its corporate name to reflect its new outlook. The case serves as an omnibus review of the many practical aspects of the dividend decision, including (1) signaling effects, (2) clientele effects, and (3) finance and investment implications of increasing dividend payout.

The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility.

A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application.

Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information.

Not every subsample reached a sufficient number of cases to yield representative results.

The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors.

The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes overtourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation.

This paper seeks to examine the social construction and barriers that older people face and through two case studies from the Northeast of England and London illustrate how older people can be effectively enabled to influence their communities and the services that impact on their lives.

Age Concern Durham County created a ten‐hour introductory level course called “The Confident Consumer”. This includes basic assertiveness skills, advice on how to challenge discrimination, and uses role play to improve communication skills for older people.

The case studies have demonstrated that older people do want to be involved and are enthusiastic participants when given the opportunity to use their voice.

By reaching out to older people and working actively in partnership with service providers, older people can help to shape their own world.

Brazil and Chile have nearly similar recent political histories. Emerging from protracted military dictatorships at roughly the same time, both developed presidential and representative democratic processes, though with contrasting individual national emphases. Military dictatorships in both countries originated in anti-corruption rationales, among others, and both have emphasized anti-corruption practices since regime changes. Brazil impeached two presidents, ostensibly for corrupt practices. Yet, Chile has managed a corruption level, according to Transparency International’s Corruption Perception Index, that is among the lowest in Latin America, while Brazil’s is among the highest. This study compares and contrasts the two nations’ experiences with a view to uncover key causal, or at least explanatory, variables in this striking contrast in levels of perceived corruption.

The purpose of this study is to explore the perspectives held by professionals affiliated with an FJC through a cross-sectional survey. The family justice center (FJC) model is expanding rapidly in the USA and internationally. Despite the rapid growth of the FJC movement, there is a need for more research to document the impact of FJCs on victims and survivors, professionals working in FJCs and the broader community.

The current paper focuses on perspectives of professionals who serve victims of family and interpersonal violence and it includes the results of a four-year, cross-sectional survey of professionals working in a community that established an FJC. Data analyzes examined differences in perspectives of professionals based on timing (i.e. from before an FJC was established to the time when the center was in operation for three years) and based on whether professionals worked primarily onsite at the FJC location.

The findings demonstrated that although some statistically significant differences were identified that suggest a positive impact of an FJC for professionals, more research is needed to further explore how professionals’ perspectives and experiences are impacted through the establishment of an FJC.

This study is the first-known cross-sectional examination of the perspectives of professionals working within an FJC model over a multi-year period.

Since the 19th century, peace movements have consistently called on women to oppose war based on their roles as mothers and citizens. The women's rights and women's peace groups that participated in the anti-war movement of the 2000s continue this pattern drawing on both maternalist and egalitarian frames in their mobilizations. This chapter seeks to understand the forces that shape individual perceptions of the persuasiveness of these frames using face-to-face survey data collected at three 2004 demonstrations. The analyses show that different frames appeal to people with different levels of movement experience. The maternalism frame is negatively correlated with social movement experience and the egalitarian feminist frame is positively correlated. I extrapolate from this finding that that the maternalism frame may serve as a recruitment frame and that the egalitarian frame may serve as a retention frame. The conclusion theorizes that rather than thinking of women's groups that use different framing in oppositional contexts, it may be useful to think of the two sets of social movement organizations as working together in a symbiotic relationship that draws in new participants and maintains existing adherents through the use of distinctly different frames. This paper applies social movement framing theory in two unconventional ways: (1) it focuses on framing reception and the way that frames link individuals with organizations; (2) it encourages social movement scholars to think about the relationship between different frames within a broader movement and proposes an alternate conception of frame competition.

The purpose of this paper is to enquire into the role and skills of the action learning facilitator in the context of service improvement work in the UK's National Health Service (NHS). An earlier companion paper examined the concept of service improvement and the possible contribution of action learning as a means of bringing about both personal and organisational development.

The paper takes the form of a case study. The research reports on the facilitation of action learning sets which formed part of a leadership development programme in the NHS. Data were collected via telephone interviews, focus groups, action learning sets and a World Café event.

The action learning facilitator's role is encircled by questions of method, approaches, skills and competencies, and crucially by complex contextual factors. Three role models are offered for the action learning facilitator – i.e. initiator, coach, and leader – and the paper concludes that any person fulfilling this role should develop the habits of reflection, critique and learning as part of developing their practice. Supervision and developmental support are also useful for people who are always asking themselves – “Am I doing it right?”

This case study on which these findings are based was developed at a time of great turmoil in the NHS. The dramatic specifics of the case serve to illustrate the critical variability and uniqueness of context. However, we believe that this does not greatly affect the efficacy of general conclusions drawn about action learning facilitation.

The practice of action learning is developing rapidly in many different organisational and community settings, and there is a growing demand for its skilful facilitation.

Currently there is little literature on what constitutes appropriate development for action learning facilitators. The paper gives some clear choices and guidelines for the development of this role.