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1 – 10 of 23Wilmar B. Schaufeli, Michael P. Leiter and Christina Maslach
The purpose of this paper is to focus on the career of the burnout concept itself, rather than reviewing research findings on burnout.
Abstract
Purpose
The purpose of this paper is to focus on the career of the burnout concept itself, rather than reviewing research findings on burnout.
Design/methodology/approach
The paper presents an overview of the concept of burnout.
Findings
The roots of the burnout concept seem to be embedded within broad social, economic, and cultural developments that took place in the last quarter of the past century and signify the rapid and profound transformation from an industrial society into a service economy. This social transformation goes along with psychological pressures that may translate into burnout. After the turn of the century, burnout is increasingly considered as an erosion of a positive psychological state. Although burnout seems to be a global phenomenon, the meaning of the concept differs between countries. For instance, in some countries burnout is used as a medical diagnosis, whereas in other countries it is a non‐medical, socially accepted label that carries a minimum stigma in terms of a psychiatric diagnosis.
Originality/value
The paper documents that the exact meaning of the concept of burnout varies with its context and the intentions of those using the term.
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John McCormick and Kerry Barnett
It may be argued that some shared psychological mechanisms (attribution) and structures (schemas) are likely to play a role in how individuals perceive stress. This paper seeks to…
Abstract
Purpose
It may be argued that some shared psychological mechanisms (attribution) and structures (schemas) are likely to play a role in how individuals perceive stress. This paper seeks to propose and test some hypothesised relationships between stress attribution domains and burnout dimensions.
Design/methodology/approach
The participants were 416 classroom teachers in 38 randomly selected high schools in New South Wales, Australia. Two established instruments, the Maslach Burnout Inventory, and the Teachers' Attribution of Responsibility for Stress Scale were employed in a postal survey. Data were analysed using confirmatory factor analysis and multilevel modelling.
Findings
Most variance was at the individual level, supporting the view that the stress and burnout were overwhelmingly psychological phenomena. Findings suggest the centrality of stress attributed to student misbehaviour in predicting each of the three dimensions of burnout: depersonalisation, emotional exhaustion, and personal accomplishment. Occupational stress attributed to personal failings also negatively predicted personal accomplishment.
Practical implications
The principal implication for practice is that greater emphasis should be placed on effective management of student behaviour when assisting teachers at risk of burnout.
Originality/value
This original study provides new insights into attribution schemas to assist understanding teachers' perceptions and reporting of their occupational stress and burnout in an education system.
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Matti Vuorensyrjä and Matti Mälkiä
This paper aims to take a look at police‐specific factors of stress – police stressors – and to assess the effects of these factors on police officer burnout. The paper also seeks…
Abstract
Purpose
This paper aims to take a look at police‐specific factors of stress – police stressors – and to assess the effects of these factors on police officer burnout. The paper also seeks to test the linearity of these effects.
Design/methodology/approach
The study focuses on four stressors: defective leadership, role conflicts, threat of violence, and time pressure. As a measure of burnout, Bergen Burnout Indicator 15 is used. The data are cross‐section in nature and come from the Police Personnel Barometer (PPB) conducted in Finland in 2008. The PPB‐survey targeted the entire police administration in Finland. The response rate was 67.2 percent (n=6,871). The current paper uses a sub‐sample of police officers (constable rank) from three functional areas of policing (n=2,821).
Findings
Controlling for age, gender, education, shift work, tenure and the function of the police officer, the effects of the different stressors on burnout were all statistically significant. Statistically significant and robust nonlinear effects of the stressors on burnout were also found.
Originality/value
The study introduces a new measure of stress to analyze police work. It takes a preliminary look at the reliability and validity of the measure. The study considers linear as well as nonlinear effects of the stressors on burnout and suggests that the effects under scrutiny are essentially nonlinear.
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Burn‐out is a costly and distressing phenomenon, which damages both individuals and organizations. Employees feel undervalued and frustrated, the quality of their work…
Abstract
Burn‐out is a costly and distressing phenomenon, which damages both individuals and organizations. Employees feel undervalued and frustrated, the quality of their work deteriorates, and ultimately they may leave the organization. If companies could recognize the signs and causes of burn‐out, it might be possible to intervene to prevent it. Recent research has identified some factors which might be involved and offers some practical steps to prevent the loss of valuable staff through burn‐out.
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Ian T. Adams and Sharon H. Mastracci
This study introduces emotional labor into an analysis of multiple dimensions of burnout in sworn and civilian employees across three law enforcement agencies.
Abstract
Purpose
This study introduces emotional labor into an analysis of multiple dimensions of burnout in sworn and civilian employees across three law enforcement agencies.
Design/methodology/approach
Using data from a survey of law enforcement employees in a metropolitan police department, a full-service sheriff's department, and a state corrections agency located in the western United States (n = 1,921), we test the explanatory power of an emotional labor-based model of burnout.
Findings
Results partially confirm the lone prior study to examine civilian and sworn personnel. Sworn and civilian employees experience variant levels of emotional exhaustion and depersonalization, though the underlying emotional labor correlates are significantly related to burnout for both groups. Further, we extend prior results by capturing multiple facets of burnout as well as contributing an emotional labor explanation for burnout, while controlling for individual demographic characteristics and agency type.
Research limitations/implications
Law enforcement agencies rely upon non-sworn employees to support their missions. The experience of non-sworn law enforcement personnel is under-researched in both the emotional labor and law enforcement organizational literature. Burnout is a phenomenon that has high costs for both employees and organizations, particularly in the law enforcement context. Investigating the emotional labor experience of employees is critical for practitioners who are tasked with effectively managing both groups.
Originality/value
One previous study has investigated the emotional labor of civilians in law enforcement and used community-level predictions for burnout. This study builds on those findings by capturing two facets of burnout rather than the lone gauge of burnout used in the previous study. Furthermore, we use an emotional labor model to investigate emotional exhaustion and depersonalization reported by sworn and civilian personnel.
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Noreen Tehrani and Ian Hesketh
The purpose of this paper is to examine the role that psychological screening and surveillance can take in improving the delivery of psychological support to emergency service…
Abstract
Purpose
The purpose of this paper is to examine the role that psychological screening and surveillance can take in improving the delivery of psychological support to emergency service responders (ESRs) at a time of increasing demands and complexity.
Design/methodology/approach
The study aims to present and discuss the use of psychological screening and surveillance of trauma exposed emergency service workers.
Findings
The evidence supports the use of psychological screening and surveillance using appropriate validated questionnaires and surveys.
Research limitations/implications
The findings suggest that emergency services should be using psychological screening and surveillance of ESRs in roles where there is high exposure to traumatic stress.
Originality/value
These findings will help emergency service organisations to recognise how psychological screening and surveillance can be used as part of a wider programme of well-being support. This approach can also help them meet their legal health and safety obligations to protect the psychological health and well-being of their ESRs.
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Concern over stress and burnout in library service has grown, aslibrarians have had to deal with increased publishing, decreasingbudgets, and new technologies. Stress is seen to…
Abstract
Concern over stress and burnout in library service has grown, as librarians have had to deal with increased publishing, decreasing budgets, and new technologies. Stress is seen to take its toll on the physiology and behaviour of the individual, resulting in decreased job performance, and reduced effectiveness of the organization. Over 500 scientific research studies, conducted by 211 universities and other research institutions in 24 countries, indicate that the detrimental effects of stress in all areas of life can be significantly reduced through the regular practice of the transcendental meditation (TM) programme of Maharishi Mahesh Yogi. Not only are life‐damaging effects of stress reduced through TM, but there are strong indicators that this simple mental technique produces a more integrated and self‐actualized personality. When many individuals in an organization are developing their full potential, while eliminating stress, the library organization as a whole should benefit as well.
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Rapid technological change has become a fact of life in the libraries of the 1990s. While this change touches all parts of the library organization, nowhere is it more visible, or…
Abstract
Rapid technological change has become a fact of life in the libraries of the 1990s. While this change touches all parts of the library organization, nowhere is it more visible, or are its effects more keenly felt, than in reference departments. Consider these “snapshots”—fictional, but real enough:
Jacquelyn Keaton, Kristen Jennings Black, Jonathan Houdmont, Emma Beck, David Roddy, Johnathon Chambers and Sabrina Moon
Community-police relations have gained increasing public attention during the past decade. The purpose of the present study was to better understand the relationship between…
Abstract
Purpose
Community-police relations have gained increasing public attention during the past decade. The purpose of the present study was to better understand the relationship between perceived community support and police officer burnout and engagement.
Design/methodology/approach
Data were gathered via online survey from 117 officers from a city police department in the Southeastern United States.
Findings
Community support was negatively correlated with burnout and positively correlated with engagement. Moreover, multiple regression analyses showed that community support explained significant incremental variance in most dimensions of burnout and engagement, above and beyond demographic factors and community stressors. Qualitative results showed that police officers had mixed perceptions of how they were viewed by the general public, with more negative than positive responses. However, officers felt more positively perceived in their own communities, but concerns were raised that national events affected the perceptions of officers even in positive relationships with their communities. Finally, officers felt that public perceptions impacted their job satisfaction, job performance and personal lives.
Practical implications
The results have practical implications for how to encourage positive interactions between officers and their community, with recommendations for both law enforcement leaders and civilians.
Originality/value
This study is one of the few that highlights the officers' perspective on how public perceptions affect their work. This is important in understanding how to maximize quality community interactions while minimizing conditions that would increase burnout.
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