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Article
Publication date: 11 March 2005

Chu‐hua Kuei Ph D., Christian N. Madu Ph D., Wing S. Chow, D. Ph and Min H. Lu

There exists an association between Supply Chain Quality Management(SCQM) and supply chain competence. To verify such claims, data wascollected from Hong Kong based firms…

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Abstract

There exists an association between Supply Chain Quality Management (SCQM) and supply chain competence. To verify such claims, data was collected from Hong Kong based firms. The data showed in most cases an association could be established between SCQM initiatives and the supply chain competence. Some fi rms with SCQM initiatives tend to perform better in terms of customer service or product quality. Supply chains managers may therefore, perform better when their managerial foci are consistent with recognized dimensions of supply chain quality and excellence. In today’s global economy supply chain management is crucial in achieving organizational effectiveness.

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Multinational Business Review, vol. 13 no. 1
Type: Research Article
ISSN: 1525-383X

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Abstract

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The TQM Magazine, vol. 15 no. 3
Type: Research Article
ISSN: 0954-478X

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International Journal of Quality & Reliability Management, vol. 39 no. 3
Type: Research Article
ISSN: 0265-671X

Article
Publication date: 1 December 1998

Christian N. Madu

This paper examines research design issues in quality management studies. Potential research problems are identified and suggestions provided on how these problems could…

4812

Abstract

This paper examines research design issues in quality management studies. Potential research problems are identified and suggestions provided on how these problems could be addressed through effective research design techniques. A good research design enables the researcher to address the right questions and to provide meaningful recommendations. The emphasis of this paper is on empirical research in total quality management. Empirical studies are now common in validating some of the claims associated with quality, especially its association with organizational performance. However, conclusions on tests conducted on quality hypotheses are as good as the research design. Therefore, empirical researchers in the quality management field need to focus more attention on their research design and methodology to ensure that their conclusions are indeed a reflection of their hypotheses.

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International Journal of Quality Science, vol. 3 no. 4
Type: Research Article
ISSN: 1359-8538

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Article
Publication date: 1 June 1997

Chu‐Hua Kuei, Christian N. Madu, Chinho Lin and Min H. Lu

Assesses the relationship between quality management practices and organizational climate. This study uses two well‐developed instruments to assess the relationship. A…

1942

Abstract

Assesses the relationship between quality management practices and organizational climate. This study uses two well‐developed instruments to assess the relationship. A total of 386 questionnaires were mailed to managers drawn from a list of Taiwan’s top 500 manufacturing corporations. A total of 86 middle line managers returned the questionnaires for this study. Discriminant analysis was used to examine the relationship between quality management practices and organizational climate. The result indicates that high quality‐tendency groups perceive a loose organizational structure, while medium quality‐tendency groups perceive a more bureaucratic organizational structure. Regarding people orientation, finds that medium quality‐tendency groups tend to emphasize that more, followed by high quality‐tendency groups and then low quality‐tendency groups. Also identifies the organizational climate indicators that separate high, medium, and low quality‐tendency organizations.

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International Journal of Quality Science, vol. 2 no. 2
Type: Research Article
ISSN: 1359-8538

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Article
Publication date: 1 November 2001

Chu‐Hua Kuei, Christian N. Madu and Chinho Lin

This study tests middle managers’ perceptions on the association between supply chain quality management practices and organizational performance. Two instruments were…

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Abstract

This study tests middle managers’ perceptions on the association between supply chain quality management practices and organizational performance. Two instruments were used for the study: a revised version of Saraph et al.’s quality management instrument and Madu et al.’s organizational performance instrument. The data were classified into three groups based on the level of supply chain quality practices. It is observed that high quality‐tendency systems tend to perform better than low quality‐tendency systems on cost savings. High quality‐tendency organizations can be differentiated from medium quality‐tendency organizations in areas such as productivity, sales growth, and earning growth. Medium quality‐tendency systems seem to be differentiated from low quality‐tendency systems on indicators like employee satisfaction, productivity, and sales growth. Our results suggest that organizational performance could be enhanced through improved supply chain quality management.

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International Journal of Quality & Reliability Management, vol. 18 no. 8
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 March 1994

Christian N. Madu and Chu‐hua Kuei

Uses the analytic hierarchy process to identify and rank themulti‐criteria which influence the socioeconomic goal of improving thequality of life and then classify these…

874

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Uses the analytic hierarchy process to identify and rank the multi‐criteria which influence the socioeconomic goal of improving the quality of life and then classify these factors based on their levels of difficulty. Uses quality function deployment to establish a linkage between socioeconomic factors and information technology programs.

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Information Management & Computer Security, vol. 2 no. 1
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 1 December 1997

Christian N. Madu

Explores the importance of quality management in achieving global competitiveness. Emphasizes the need for developing countries to revitalize their economies through…

2295

Abstract

Explores the importance of quality management in achieving global competitiveness. Emphasizes the need for developing countries to revitalize their economies through quality management practice. Uses Deming principles of quality management and dialectical materialism inquiry system to demonstrate how the practice of quality can help developing countries to improve their national economies and, therefore, compete effectively in international markets.

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International Journal of Quality Science, vol. 2 no. 4
Type: Research Article
ISSN: 1359-8538

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Article
Publication date: 1 December 1998

Christian N. Madu and Chu‐Hua Kuei

In this paper, we demonstrate how data envelopment analysis (DEA) could be used in benchmarking studies. Our study is based on an empirical survey of small family‐owned…

3434

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In this paper, we demonstrate how data envelopment analysis (DEA) could be used in benchmarking studies. Our study is based on an empirical survey of small family‐owned businesses. This survey identified the separating variables between “high performing” and “low performing” firms in improving organizational performance through quality management. However, it did not suggest how “low performers” can transform to “high performers”. In the present study, we demonstrate this transformation by specifically showing how inefficient companies can become more efficient. This is done by identifying a company or composite companies that an inefficient firm needs to benchmark on a specific quality instrument. The current study will make empirical surveys more functional to industrial practitioners. It is more important to show how companies can continuously improve their processes than to classify them as “high” or “low” performers.

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International Journal of Quality Science, vol. 3 no. 4
Type: Research Article
ISSN: 1359-8538

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Article
Publication date: 1 February 1999

Christian N. Madu and Rudolph A. Jacob

In this article, we discuss the role of the internet in cultural changes and transformation. The traditional view is that inherent cultures affect business operations so…

Abstract

In this article, we discuss the role of the internet in cultural changes and transformation. The traditional view is that inherent cultures affect business operations so corporations must be cognizant of the prevalent cultures in their operating environments. Frequently, failures of multinational corporations in new environments are often blamed on corporate lack of knowledge and understanding of these prevalent cultures. While this may still be true in today’s environment, the influence of technology, particularly the internet in the 21st century, has been so significant that the world may be approaching a “unification of cultures”. Thus, this paper argues that the internet will lead to a global cultural transformation that will enhance global business operations by removing cultural barriers that lead to sub‐optimal business operations.

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Foresight, vol. 1 no. 1
Type: Research Article
ISSN: 1463-6689

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