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1 – 10 of over 2000
Article
Publication date: 6 November 2019

Benjamin G. Serpell, Stephen Larkham and Christian J. Cook

Team effectiveness is often predicated by a group’s ability to communicate. However, the effect of stress response on communication success, particularly nonverbal engagement, and…

Abstract

Purpose

Team effectiveness is often predicated by a group’s ability to communicate. However, the effect of stress response on communication success, particularly nonverbal engagement, and how this might affect team performance, is not clear; a “phenomenon” this study sought to explore.

Design/methodology/approach

This was an observational study in a cohort of professional rugby players. Participants gave presentations to their peers on two separate occasions during a “live-in” camp designed to have psychologically stressful elements. Presentations were video recorded and audience engagement was measured. Testosterone and cortisol were used as biomarkers of stress response, with a high testosterone–cortisol ratio considered positive. A team training session followed the presentations and participants were rated for training quality.

Findings

A small decline in testosterone was observed each day after waking. Conversely, cortisol rose after waking, with the rise being the highest on the first day. A decline in testosterone–cortisol ratio was also seen each day after waking; the decline was greatest on the first day. Presentation duration and audience engagement was greatest for the second presentation; when the testosterone-cortisol ratio decline and the cortisol increase after waking was smaller. Training quality was also better that day. Pooled data revealed a moderate inverse relationship and weak positive relationships for audience engagement with post-meeting cortisol and post-meeting testosterone–cortisol ratio, respectively. Training quality was related to testosterone and testosterone–cortisol ratio, but inversely related to cortisol.

Originality/value

This study suggests that in stressful conditions, as suggested by an awakening hormone response, communication and team performance could become compromised with reduced ability to engage with others.

Details

Team Performance Management: An International Journal, vol. 26 no. 3/4
Type: Research Article
ISSN: 1352-7592

Keywords

Article
Publication date: 5 March 2018

Kam Jugdev, Gita Mathur and Christian Cook

Given the demanding and stressful nature of project work, with a view to explore established concepts of burnout within the project management context, the purpose of this paper…

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Abstract

Purpose

Given the demanding and stressful nature of project work, with a view to explore established concepts of burnout within the project management context, the purpose of this paper is to examine two instruments: the Maslach Burnout Inventory (MBI) and the Areas of Worklife Survey (AWS). Since there is a paucity of literature in project management anchored within the MBI and the Areas of Worklife Survey (AWS), this paper proposes a high-level model on burnout in project management, drawing on the literature underlying these two instruments.

Design/methodology/approach

Using a conceptual approach, the paper reviews the social psychology literature on burnout and then the narrow stream of literature on burnout in project management. The paper develops and proposes a conceptual model as a foundation to explore the links between the determinants of project manager burnout/engagement and turnover/retention.

Findings

This paper contributes to an improved understanding of the determinants of project manager burnout, engagement, turnover, and retention.

Practical implications

The driver for this research is to contribute to the emerging literature on burnout in project management and strategies to help improve engagement and retention of project managers in the discipline – specifically, their tenure in organizations and/or the profession.

Originality/value

This paper contributes to the topic of burnout in the project management context. An improved understanding of the stressors in project management contexts, and the mechanisms to mitigate the stress, can add to our understanding of project manager well-being, engagement and retention, improved project success, and healthier work environments.

Details

International Journal of Managing Projects in Business, vol. 11 no. 1
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 7 February 2018

Dirk HR Spennemann

This paper aims to describe the nature and significance of Sorel’s cooking appliance and to examine the promotion and marketing options used by Sorel to make it an appliance that…

Abstract

Purpose

This paper aims to describe the nature and significance of Sorel’s cooking appliance and to examine the promotion and marketing options used by Sorel to make it an appliance that was “widely used in private residences and by small eating houses.” It will highlight the role of the individual and will demonstrate that marketing and promotion strategies that are modulated by the social ambitions of the manufacturer.

Design/methodology/approach

The basis of this research is extensive quantitative and qualitative analysis of primary sources, mainly the advertisements placed by Sorel, supported by information in contemporary newspapers and journals.

Findings

Stanislas Sorel’s invention of an early form of thermostat allowed him to develop a stove that could cook a four-course family dinner largely unsupervised, an invention which was poised to revolutionise the lives of many households. Sorel was primarily an inventor striving for acceptance in the scientific world, with limited skills in the commercialisation of his inventions. His promotion and marketing efforts reflect both the social realities of the time and his own ambitions.

Originality/value

There has been very little research into the way small French inventors and manufacturers approached the marketing of their products. The paper provides a unique insight into the promotion techniques of a mid-nineteenth-century French inventor-cum-entrepreneur and highlights the role of the individual and how actions are constrained by ambition and opportunity. The paper provides an example of how research into how specific individuals can inform the larger history of marketing.

Details

Journal of Historical Research in Marketing, vol. 10 no. 1
Type: Research Article
ISSN: 1755-750X

Keywords

Content available
Article
Publication date: 6 February 2017

Abstract

Details

Personnel Review, vol. 46 no. 1
Type: Research Article
ISSN: 0048-3486

Content available
Article
Publication date: 5 March 2018

Nathalie Drouin

Abstract

Details

International Journal of Managing Projects in Business, vol. 11 no. 1
Type: Research Article
ISSN: 1753-8378

Article
Publication date: 1 April 1992

Carol Baker and William H. Ross

The present study attempted to replicate the findings of Kolb's research identifying two groups of mediators, which she labeled “Dealmakers” and “Orchestrators.” Seventy‐seven…

Abstract

The present study attempted to replicate the findings of Kolb's research identifying two groups of mediators, which she labeled “Dealmakers” and “Orchestrators.” Seventy‐seven mediators were presented with a written dispute and asked to react the likelihood that they would use each of nine different mediation techniques. The techniques corresponded to Sheppard's taxonomy of Process Control, Content Control, and Motivational Control techniques. They also rated the perceived effectiveness of each of these three types of control with the dispute. Based upon their responses, the mediators were separated into groups using average‐link cluster analysis. The results suggested four clusters: Cluster 1 members corresponded to Kolb's “Dealmakers,” relying upon Process, Content, and Motivational Control techniques. Cluster 2 members did not correspond to either of Kolb's classifications, choosing to use Content and Motivational Control strategies. Cluster 3 members were similar to Kolb's “Orchestrators;” members of this cluster relied upon Process and Content Control techniques only. Cluster 4 members were reluctant to use any of the control strategies. These findings suggest a partial replication and extension of Kolb's initial work. Implications for future research are discussed.

Details

International Journal of Conflict Management, vol. 3 no. 4
Type: Research Article
ISSN: 1044-4068

Article
Publication date: 1 April 1993

Brian Hannum and William H. Ross

The River City Marsh Conflict negotiation exercise describes a conflict between two government organizations—the River City Planner's Office and the Wisconsin State Department of…

Abstract

The River City Marsh Conflict negotiation exercise describes a conflict between two government organizations—the River City Planner's Office and the Wisconsin State Department of Natural Resources—in a dispute over what to do with the LaCrosse River Marsh. The City Planner's Office wanted to fill part of the marsh to use for expansion of the industrial park. River City officials also wanted to build an additional highway through part of the marsh to accommodate anticipated traffic increases. The Wisconsin Department of Natural Resources wanted the marsh habitat enhanced and protected from development so that threatened species could increase in numbers. These officials also wanted to build trails, canoe access points, and other facilities in order to promote recreational activities in the marsh. In this exercise, students are assigned to the role of either the River City Planner's Office or the State Department of Natural Resources office. Both sides are provided with the same set of facts and many options for consideration involving road construction or expansion, wildlife enhancement, and trail construction. Using these interrelated issues, students must negotiate a plan for the marsh that integrates both side's objectives.

Details

International Journal of Conflict Management, vol. 4 no. 4
Type: Research Article
ISSN: 1044-4068

Article
Publication date: 1 April 2002

Brian R. Proksch, William H. Ross and Tony Estness

A six‐day negotiation simulation was developed from newspaper articles and interviews with elected officials. In this integrative bargaining exercise, participants assume the role…

Abstract

A six‐day negotiation simulation was developed from newspaper articles and interviews with elected officials. In this integrative bargaining exercise, participants assume the role of either the Richland Town Board or the River City Mayor's Office and attempt to resolve a conflict between the two governments. Several homeowners in the unincorporated town of Richland have had their wells fail and have asked to annex into River City. Richland officials want to stop such annexations and instead purchase water from River City. River City officials want to annex as much of Richland as possible and prevent it from incorporating. Both sides are provided with common information as well as confidential information. Using their information, they must negotiate over several days, seeking an agreement that addresses each side's interests and concerns.

Details

International Journal of Conflict Management, vol. 13 no. 4
Type: Research Article
ISSN: 1044-4068

Article
Publication date: 10 July 2017

Alexandra K. Abney, Allyn White, Kevin J. Shanahan and William B. Locander

This research investigates new innovative service models that provide opportunities for hearing and deaf individuals to switch roles within a co-created service encounter to allow…

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Abstract

Purpose

This research investigates new innovative service models that provide opportunities for hearing and deaf individuals to switch roles within a co-created service encounter to allow for an enhanced perspective-taking experience. The purpose of this paper is to gain an in-depth understanding of deaf individuals’ experience working within such models using their preferred language, American sign language, to interact with a primarily hearing-majority customer base.

Design/methodology/approach

Data were collected for two studies through qualitative depth-interviews with both the deaf service employees and the hearing-majority customers from a North American restaurant founded on this innovative service model.

Findings

Results of these studies yield new insights into understanding the value generated for both the minority and majority populations within this co-creation platform. Notably, the deaf employees primarily recognize the transformative value derived from this service experience, whereas the hearing customers note the missing habitual value elements to which they are accustomed in traditional service encounters that inhibit repatronage intentions.

Originality/value

This is the first study to investigate the interpersonal service experience of deaf and hearing individuals within these emerging service models. Further, this research represents an initial attempt to explore a co-creative service experience between two different cultures, the deaf-minority and hearing-majority populations, with differing levels of ability.

Details

Journal of Services Marketing, vol. 31 no. 4/5
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 26 October 2020

Abdul Qodir

This paper aims to investigate how do Muslims, Christians and Kaharingan adherents conduct interreligious relations among them in their everyday lives in Central Kalimantan; why…

Abstract

Purpose

This paper aims to investigate how do Muslims, Christians and Kaharingan adherents conduct interreligious relations among them in their everyday lives in Central Kalimantan; why do these religious communities observe interreligious relations as such; and what makes this model of interreligious relations.

Design/methodology/approach

The corpus for analysis comes from in-depth interviews with 20 persons, which took place between August and October in 2016 in Palangka Raya city and Kotawaringin Timur Regency in Central Kalimantan Province, Indonesia. The informants were selected from groups believed to be lay members and elites of Muslim, Christian and Kaharingan communities using snowball sampling technique facilitated by local research assistants. These informants are mainly mainstream Muslims, Christians and Kaharingan adherents.

Findings

The way to peaceful and co-existence life lived by religious communities in Indonesia is closely related to its rich treasures and precious tradition of cultural heritage: Indonesian communalism, Indonesian community spirit as seen in terms such as “tradisi hidup bersama,” “semangat kebersamaan” and “satu keluarga.” Instead of emphasizing the divisive differences among communities with various religious backgrounds, Muslims, Christians and Kaharingan adherents in Central Kalimantan create “third spaces,” common grounds shared by these religious communities at individual, institutional and societal levels.

Originality/value

Based on empirical findings, this research argues that the practices of peaceful and co-existence life lived by diverse religious communities in Indonesia relate to their particular social-cultural contexts of rich treasures and precious tradition of cultural heritage in the forms of Indonesian communalism and community spirit. Instead of emphasizing the divisive differences among themselves, various religious communities in Central Kalimantan create third spaces, common grounds between them and are shared by them at individual, institutional and societal levels.

Details

Journal of Islamic Marketing, vol. 12 no. 7
Type: Research Article
ISSN: 1759-0833

Keywords

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