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Article
Publication date: 1 May 1992

Sue Newton

Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its…

Abstract

Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.

Details

Managing Service Quality: An International Journal, vol. 2 no. 5
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 4 July 2016

William Brent Webber and Chris Peter Fotopulos

The purpose of this paper is to elucidate best approaches for facility radon management in a resource-limited environment such as a public university. Radon exposures are…

Abstract

Purpose

The purpose of this paper is to elucidate best approaches for facility radon management in a resource-limited environment such as a public university. Radon exposures are believed to be a risk factor for lung cancer. However, the degree to which typical indoor radon levels within settings such as the university campus contribute to lung cancer risk is controversial. The authors sought to develop a risk-balancing approach to safe and cost-efficient facility radon management.

Design/methodology/approach

The authors collected pilot monitoring data to determine radon activity levels at a large public university within a projected high-radon region of the southeastern USA, then reviewed scientific literature, trade literature and regulatory guidance to determine radon risk knowledge and best practices for mitigation. From this body of data and information, the authors determined the safest and most resource-effective means for campus radon management.

Findings

The developed program for comprehensive radon management included guidance on building selection for most effective use of monitoring, tiered response and mitigation strategies based on radon activity levels and faculty, staff and student education.

Research Limitations/implications

The radon management strategies might not be generalizable to facilities with usage patterns that differ from a public university, and should be extrapolated with caution.

Practical Implications

This paper shows how building managers can address indoor radon in a manner that maximizes both safety and cost-efficiency.

Originality/value

This paper fulfills a need for evidence-based and prudent approaches to radon management for campuses with mixed residential, educational and occupational contexts and limited resources.

Content available
Article
Publication date: 1 March 2004

Peter Christian Murphy

Peter Christian (Chris) Murphy had worked his way up the “food chain” at AT&T for 19 years, culminating in his position as Sales Center Vice President for South Florida…

Abstract

Peter Christian (Chris) Murphy had worked his way up the “food chain” at AT&T for 19 years, culminating in his position as Sales Center Vice President for South Florida. When he and a coworker realized there was an opportunity in the marketplace for a small, nimble company to take advantage of emerging communications technology that a stodgy, lumbering corporation would have trouble integrating into its service package, Chris decided to jump into an entrepreneurial opportunity.

Details

New England Journal of Entrepreneurship, vol. 7 no. 2
Type: Research Article
ISSN: 2574-8904

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Article
Publication date: 1 September 2000

Jonathan C. Morris

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within…

Abstract

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and shows that these are in many, differing, areas across management research from: retail finance; precarious jobs and decisions; methodological lessons from feminism; call centre experience and disability discrimination. These and all points east and west are covered and laid out in a simple, abstract style, including, where applicable, references, endnotes and bibliography in an easy‐to‐follow manner. Summarizes each paper and also gives conclusions where needed, in a comfortable modern format.

Details

Management Research News, vol. 23 no. 9/10/11
Type: Research Article
ISSN: 0140-9174

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Case study
Publication date: 1 November 2018

Ila Manuj, Markus Gerschberger and Patrick Freinberger

Steel Corp has a large production capacity but a shrinking steel market in Europe. Reaching growing markets like China and U.A.E will be important to sustaining and…

Abstract

Steel Corp has a large production capacity but a shrinking steel market in Europe. Reaching growing markets like China and U.A.E will be important to sustaining and growing revenue but is tough due to higher transportation costs. In this case, users must identify and use logistics data; logistics customer segmentation and related cost analysis.

Details

Council of Supply Chain Management Professionals Cases, vol. no.
Type: Case Study
ISSN: 2631-598X
Published by: Council for Supply Chain Management Professionals

Keywords

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Book part
Publication date: 10 November 2016

Chris Hallinan and Steven Jackson

This chapter adopts a reflective approach exploring and setting out the contrasting factors that led to the establishment of the subdiscipline in both countries. The…

Abstract

This chapter adopts a reflective approach exploring and setting out the contrasting factors that led to the establishment of the subdiscipline in both countries. The factors included the role of key individuals and their respective academic backgrounds and specialisations within each country’s higher education system. Furthermore, attention is given to the particular circumstances in a case analysis comparison of the oldest programs in Aotearoa/New Zealand and Australia. This sheds light upon the factors linked to the disproportionate success profile for the sociology of sport in Aotearoa/New Zealand. An analysis of scholars and programs within each country reveals important differences aligned with the politics of funding and the variety and extent of systematic structures. Additionally, scholars’ specialisations and preferences reveal a broad offering but are primarily linked to globalisation, gender relations, indigeneity and race relations, social policy, and media studies. This work has been undertaken variously via the critical tradition including Birmingham School cultural studies, ethnographic and qualitative approaches and, more recently by some, a postmodern poststructuralist trend. Lastly, along with a brief discussion of current issues, future challenges are set out.

Details

Sociology of Sport: A Global Subdiscipline in Review
Type: Book
ISBN: 978-1-78635-050-3

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Book part
Publication date: 3 July 2017

Michael L. Roberts, Bruce R. Neumann and Eric Cauvin

Prior research identified conflicts in implementing performance measurement systems that include both financial and non-financial measures. Attempts to incorporate…

Abstract

Purpose

Prior research identified conflicts in implementing performance measurement systems that include both financial and non-financial measures. Attempts to incorporate non-financial measures, for example, balanced scorecards (BSCs), have shown short-term success, only to be replaced with systems that rely on financial measures. We develop a theoretical model to explore evaluators’ choice and use of the most important performance measurement criterion among financial and non-financial measures.

Methodology/approach

Our model links participants’ prior evaluation experiences with their attitudes about relative accounting qualities and with their choice of the most important performance measure. This choice subsequently affects their evaluation judgments of managers who perform differentially on financial versus non-financial measures.

Findings

Experimental testing of our structural equation model indicates that it meets the accepted goodness of fit criteria. We conclude that experience has an influence on choice of performance measures and on decision heuristics in making such evaluations. We suggest that an “experience gap” must be considered when deciding which performance metrics to emphasize in scorecards or similar performance reports. We analyzed four accounting qualities, importance, relevance, reliability, and comparability and found that importance, relevance, and reliability have strong effects on how managers prioritize and use accounting measures.

Originality/value

We conducted our study in a controlled, experimental setting, including participants with diverse experiences. We provide direct evidence of participants’ experience and attitudes about the relative accounting qualities of financial and non-financial measures which we link to their choice of the most important performance measure. We link this choice to their performance evaluations.

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Article
Publication date: 1 May 1992

Chris Smith, Peter Fargus and Steve Smith

Describes how the Co‐operative Bank introduced a Total Quality programme, its achievements, the lessons learnt and the problems encountered.

Abstract

Describes how the Co‐operative Bank introduced a Total Quality programme, its achievements, the lessons learnt and the problems encountered.

Details

Managing Service Quality: An International Journal, vol. 2 no. 5
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 December 1999

Duncan P. Hand, Chris Peters and Julian Jones

A robust and non‐intrusive focus control system for laser welding has been developed under a collaboration between GSI Lumonics (Rugby) and Heriot‐Watt University in…

Abstract

A robust and non‐intrusive focus control system for laser welding has been developed under a collaboration between GSI Lumonics (Rugby) and Heriot‐Watt University in Edinburgh, as part of the Laser Engineering for Manufacturing Applications Programme (LEMA), funded by EPSRC. It uses the light generated by the process, together with the chromatic aberrations of the focusing optics to determine the focal position of the laser relative to the workpiece. Successful closed loop operation has been demonstrated over a wide range of welding conditions, including different materials and laser powers.

Details

Sensor Review, vol. 19 no. 4
Type: Research Article
ISSN: 0260-2288

Keywords

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Article
Publication date: 1 March 1987

Richard T. Kimber

We have met to celebrate — and rightly so — the completion of twenty‐one years of the publication of a great journal: twenty‐one years of hard work for more than one of us…

Abstract

We have met to celebrate — and rightly so — the completion of twenty‐one years of the publication of a great journal: twenty‐one years of hard work for more than one of us here tonight — the first Program author will speak to us shortly. Program represents a significant and abiding contribution to the literature of librarianship and occupies, according to my measurement, two feet of library shelf space.

Details

Program, vol. 21 no. 3
Type: Research Article
ISSN: 0033-0337

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