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Article
Publication date: 1 March 2001

Chris Neuhaus

Scheduling conflicts and budget deficits forced the termination of a classroom‐format training program for student assistants serving at a university library general…

Abstract

Scheduling conflicts and budget deficits forced the termination of a classroom‐format training program for student assistants serving at a university library general reference desk. In its place has arisen a year‐round alternative approach to training that combines individualized instruction, hands‐on learning, scavenger hunts, and regular review of reference desk policies, practices, and procedures. This reincarnated undergraduate student assistant training program now allows for ongoing practice and increased feedback. Additional benefits of this new training program include greater student‐student and student‐staff interactions, the flexibility to quickly address perceived problems, and the ability to rapidly focus on new reference tools and reference policies.

Details

Reference Services Review, vol. 29 no. 1
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 August 1998

Chris Neuhaus

The utility and viability of print vertical files often has been questioned in the literature. Recently, alternatives or supplements to the print vertical file have been…

Abstract

The utility and viability of print vertical files often has been questioned in the literature. Recently, alternatives or supplements to the print vertical file have been proposed and implemented in the form of an electronic or World Wide Web vertical file. The use and maintenance of a print vertical file and the newly created World Wide Web version of this vertical file were studied during the 1997 summer and fall semesters at the University of Northern Iowa. As Neuhaus shows in this article, results indicate that a WWW vertical file is both more popular and easier to maintain than a traditional print vertical file.

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Reference Services Review, vol. 26 no. 2
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 1 June 1997

Chris Neuhaus

Describes how the reference service provided by the Rod Library Information File has recently been enhanced by the creation of a World Wide Web extension of this vertical…

Abstract

Describes how the reference service provided by the Rod Library Information File has recently been enhanced by the creation of a World Wide Web extension of this vertical file. Like the Information File, the WWW Info File provides Rod Library patrons with subject access to Iowa, corporate, and general information. States that benefits and pitfalls of developing and maintaining this additional system are many and argues that though a final verdict on this system has yet to be pronounced, this and other efforts at vertical file automation may herald renewed interest in this backwater of library and information research.

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Collection Building, vol. 16 no. 2
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 1 September 1998

Ellen Neuhaus and Chris Neuhaus

The Vertical File Index, Consumer Information Catalog, and Information America are rich sources of free and inexpensive information. An analysis of the average price per…

Abstract

The Vertical File Index, Consumer Information Catalog, and Information America are rich sources of free and inexpensive information. An analysis of the average price per item and a determination of the percentage of free materials offered by these three resources were performed on samples spaced at five‐year intervals over the past 40 years. The prices of inexpensive materials and the percentage of free material available from these titles have remained nearly stable over the past 40 years. This is especially true if inflation and the relative buying power of the 1997 dollar are factored in. These three sources have provided, and continue to provide, a consistent supply of free and inexpensive materials for vertical file collections on a tight budget.

Details

Collection Building, vol. 17 no. 3
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 1 June 2003

Chris Neuhaus and Kent Snowden

In 1999 a library marketing committee was created on the University of Northern Iowa campus. The aim of this committee was to heighten administrator, faculty and student…

Abstract

In 1999 a library marketing committee was created on the University of Northern Iowa campus. The aim of this committee was to heighten administrator, faculty and student awareness of library resources and services. This marketing committee was charged with helping administrators, faculty, and students realise what we librarians already know – that the library is capable of galvanising, nurturing, and supporting the research of the university community. During 2000 and 2001 various marketing efforts and experiments were employed by this committee including: promotional newsletters and e‐mail postings, student surveys, co‐operative marketing studies conducted with marketing students, participation in student and faculty orientations and creative advertising via library pens, library shirts, online library newsletters and sidewalk slogans. While results from this ongoing experiment are encouraging, committee members discovered that significant time, effort and money can be expended in marketing a library.

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Library Management, vol. 24 no. 4/5
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 12 July 2011

Jiun‐Sheng Chris Lin and Haw‐Yi Liang

Previous research on the relationship between service environments and customer emotions and service outcomes has focused on the physical environment. Among studies…

Abstract

Purpose

Previous research on the relationship between service environments and customer emotions and service outcomes has focused on the physical environment. Among studies exploring the social environment, the emphasis has been on service employees, ignoring the impact of other customers. Recent research has further called for the need to include displayed emotion within the social environment. Therefore, this study aims to develop and test a more comprehensive model that focuses on the relationship between the social environment (employee displayed emotion and customer climate) and the physical environment (ambient and design factors) and resulting customer emotion and service outcomes.

Design/methodology/approach

Based on past research, a theoretical framework was developed to propose the links between social/physical environments and customer emotion/perceptions. Extant research from various academic fields, including environmental psychology, was reviewed, deriving 11 hypotheses. Data collected from fashion apparel retailers, using both observation and customer survey methods, was examined through structural equation modeling (SEM).

Findings

Results show that both social and physical environments have a positive influence on customer emotion and satisfaction, which in turn affect behavioral intentions. The physical environment exhibited more influence on customer emotion and satisfaction than social environment.

Research limitations/implications

This research explains how both social and physical environments affect customer emotion and perceptions. Future research directions are discussed, with an emphasis on incorporating customer characteristics, industry attributes, and cultural variables to better understand the influence of service environments in different service settings.

Practical implications

Social and physical environments influence customer emotional states within the service delivery context, which in turn affect customer service evaluations. Therefore, both social and physical service environments should be emphasized by service firms.

Originality/value

This research represents an early attempt to develop a more comprehensive model explaining how both social and physical environments affect customer emotion and perceptions. This study also represents the first empirical study of service environment research to include employee displayed emotion as part of the social environment.

Details

Managing Service Quality: An International Journal, vol. 21 no. 4
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 23 August 2019

Eleanor Peters

Abstract

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The Use and Abuse of Music: Criminal Records
Type: Book
ISBN: 978-1-78769-002-8

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Article
Publication date: 28 October 2007

Manfen W. Chen and Jianzhou Zhu

This paper examines the clustering of return volatility within industries by comparing the short‐run responses of stock returns to the arrival of macroeconomic news across…

Abstract

This paper examines the clustering of return volatility within industries by comparing the short‐run responses of stock returns to the arrival of macroeconomic news across several industries. We hypothesize that some industries have distinctive qualities which influence the sensitivity of companies’ equity value to information releases. To test this hypothesis, we sample intraday stock price data of ten firms from three industries ‐ General Industry, Banking, and Real Estate Trusts ‐ and conduct the Brown‐Forsythe‐Modified Levene tests. The evidence shows that there exist different degrees of responses to the release of macroeconomic news and consequently different degrees of return volatility clustering: strongest in General Industry, less strong in Banking, and weak in Real Estate Investment Trusts.

Details

American Journal of Business, vol. 22 no. 2
Type: Research Article
ISSN: 1935-5181

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Article
Publication date: 6 September 2013

Bijith Marakarkandy and Nilay Yajnik

The main focus of the study was to validate the End User Computing Satisfaction (EUCS) model in the context of internet banking and to determine the major factors which…

Abstract

Purpose

The main focus of the study was to validate the End User Computing Satisfaction (EUCS) model in the context of internet banking and to determine the major factors which contribute to level of satisfaction of internet banking users in India.

Design/methodology/approach

A survey questionnaire was administered on internet banking users and a total of 387 responses were collected. A factor analysis on the 12 items used in the EUCS model with oblique (non‐orthogonal) rotation and five fixed factors revealed the existence of the same latent constructs hypothesized in the original EUCS model. Confirmatory Factor Analysis (CFA) was then used to test and validate the four hypothesized models for model fit.

Findings

The current study confirms the evidence found in extant literature that EUCS is a second‐order construct. In this study the factor “Format” was found to have the highest loading and the factor “Content” had the lowest factor loading among all the five latent constructs in the EUCS model for internet banking. The factor “Accuracy” had the highest mean score and the factor “Content” had the lowest mean scores indicating that bank customers were satisfied with the accuracy of the information on the banks web site but were not comparatively satisfied by the information content on the web site.

Research limitations/implications

This study was done based on a call by Pikkarainen et al. (2006) to validate the EUCS instrument for internet banking satisfaction in different countries to enhance the generalizability of the findings. This research is limited to samples from India and results of other countries need to be considered before a generalization of the findings can be made. This study will be useful to policy makers and banks to devise strategies for increasing the use of internet banking.

Originality value

There is a myriad of literature on factors which lead to adoption of internet banking but extant literature on internet banking user satisfaction is limited particularly pertaining to banks operating in India. This study attempts to fill this gap in the literature.

Details

International Journal of Bank Marketing, vol. 31 no. 6
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 12 April 2011

Peter Bolan, Stephen Boy and Jim Bell

The purpose of this paper is to investigate what the authors have termed displacement theory (grounded in aspects of authenticity) within the larger phenomenon of…

Abstract

Purpose

The purpose of this paper is to investigate what the authors have termed displacement theory (grounded in aspects of authenticity) within the larger phenomenon of film‐induced tourism and to present a clearer understanding of the inherent implications and opportunities for economic development this may bring.

Design/methodology/approach

The objectives are achieved through critical review of previous film tourism literature combined with use of blog and key‐informant interview research. The research follows an interpretive paradigm and address a gap in the film‐induced tourism literature on the area of authenticity and displacement.

Findings

Key research findings revealed that “3” distinct tourist types exist in film tourism which gives rise to “3” distinct markets. Authenticity is important to film tourists, especially when displacement occurs. There is a lack of industry understanding and recognition which ignores film locations when displacement occurs.

Practical implications

There needs to be greater recognition and acceptance of film‐induced tourism, closer collaboration between tourist authorities and film bodies, greater efforts to develop and promote the film locations as opposed to the story settings/places depicted, retention or re‐creation of film sets – building simulacra if necessary to retain more essence of film authenticity and greater use of qualitative research, especially through new and innovative means such as the blog techniques used in this study.

Originality/value

This paper addresses a gap in previous film tourism literature regarding authenticity and displacement and as such makes an original contribution to this field. New innovative methods (using blog research) also bring a fresh approach. This paper will be of value to academics and industry practitioners interested in film‐induced tourism and indeed tourism in general, as well as students studying/researching this important field.

Details

Worldwide Hospitality and Tourism Themes, vol. 3 no. 2
Type: Research Article
ISSN: 1755-4217

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