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Article
Publication date: 23 August 2011

Chinyao Low, Yahsueh Chen and Mingchang Wu

The purpose of this paper is to investigate the factors that affect the adoption of cloud computing by firms belonging to the high‐tech industry. The eight factors…

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21775

Abstract

Purpose

The purpose of this paper is to investigate the factors that affect the adoption of cloud computing by firms belonging to the high‐tech industry. The eight factors examined in this study are relative advantage, complexity, compatibility, top management support, firm size, technology readiness, competitive pressure, and trading partner pressure.

Design/methodology/approach

A questionnaire‐based survey was used to collect data from 111 firms belonging to the high‐tech industry in Taiwan. Relevant hypotheses were derived and tested by logistic regression analysis.

Findings

The findings revealed that relative advantage, top management support, firm size, competitive pressure, and trading partner pressure characteristics have a significant effect on the adoption of cloud computing.

Research limitations/implications

The research was conducted in the high‐tech industry, which may limit the generalisability of the findings.

Practical implications

The findings offer cloud computing service providers with a better understanding of what affects cloud computing adoption characteristics, with relevant insight on current promotions.

Originality/value

The research contributes to the application of new technology cloud computing adoption in the high‐tech industry through the use of a wide range of variables. The findings also help firms consider their information technologies investments when implementing cloud computing.

Details

Industrial Management & Data Systems, vol. 111 no. 7
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 8 May 2017

Chun-Min Kuo, Li-Cheng Chen and Chin-Yao Tseng

The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel…

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6952

Abstract

Purpose

The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel industry in Taiwan.

Design/methodology/approach

A mixed-methods approach, combining an expert panel and semi-structured interviews using a SMART SWOT ranking survey, was applied to understand the perspectives of hotel owners and robotics experts.

Findings

Fifty-three items were collected regarding the demand side of the hospitality market, showing that the Taiwan hospitality industry has good potential to implement service robots. Sixty-one items on the supply side of business were collected, showing that this robotics service can help hotels handle seasonal employment and labor utilization. The SWOT analysis identifies “The fun and curiosity aroused in consumers can enhance the promotion of service robots”, “Lack of talent in system integration”, “Taiwan’s aging society can increase the demand for service robots” and “China and South-east countries have aggressively poached talent in the global robotics market” as key issues.

Originality/value

Few studies have investigated robotics service for hotels using the six-dimensional service innovation model. This model helps identify six factors and implies that this new service concept can position hotels to better compete by using IT and relationship marketing strategies.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 5
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 12 September 2020

Chun-Min Kuo, Wen-Yuan Chen, Chin-Yao Tseng and Chang Ting Kao

This paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables…

Abstract

Purpose

This paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables hoteliers to interact with customers by understanding what they like/dislike from their behaviors via data analysis. Therefore, this system helps hoteliers to enhance service quality by predicting service issues.

Design/methodology/approach

The system, named the dissatisfaction identification system (DIS), is developed. A total of 127 service items were examined by a hotel manager who preset the threshold values for the measurement of service quality. A big data set for the questionnaire survey is statistically generated by a pseudorandom number generator and 10,000 mock data sets are taken as input for comparison.

Findings

The results indicated that 36 out of 127 service items are identified as service issues for the participating hotel. Examples include customer code number 01d, “Space of parking lot is adequate” in the safety management category, and number 05a, “A hotel's service time meets my needs” in the front office service category. The items identified require improvement action plans for preventing customer dissatisfaction.

Originality/value

This paper offers a new perspective paper emphasizing customer dissatisfaction using a big data-driven technology system. The DIS, prevention system, is developed to aid hotels by enhancing their relationships with customers using a data-driven approach.

Details

Industrial Management & Data Systems, vol. 121 no. 6
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 27 October 2017

Elisha Ondieki Makori

The purpose of the study was to investigate factors promoting innovation and application of internet of things in academic and research information organizations.

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2922

Abstract

Purpose

The purpose of the study was to investigate factors promoting innovation and application of internet of things in academic and research information organizations.

Design/methodology/approach

Quantitative research design involved survey of selected academic and research information organizations in public and private chartered institutions. Information professionals, digital content managers, information systems and technologists that normally consume big data and technological resources were involved in the process of data collection using structured questionnaire and content analysis. Information organizations and information practitioners were selected from public and private academic and research institutions.

Findings

Innovation of internet of things has increasingly transformed and changed academic and research information organizations as the source of knowledge in addition to expanding access to education, data, information and communication anywhere anytime through hyperconnectivity and networking. Internet of things technologies such as mobile of things, web of things, digital information systems and personal devices are widely applied by digital natives in academic and research information organizations. Mobilization platform and devices is the single biggest provider of data, information and knowledge in academic and research organizations. Modern trends in education and knowledge practices in academic institutions and information organizations depends upon internet of things, digital repositories, electronic books and journals, social media interfaces, multimedia applications, information portal hubs and interactive websites, although challenges regarding inadequate information communication technology infrastructure and social computing facilities still persist.

Research limitations/implications

Information organizations in public and private chartered academic and research institutions were adopted in the study. Respondents handling and supporting information management, planning and decision-making provided the necessary data. Information professionals, digital content managers, information systems and technologists are proactively involved in data and information analytics.

Practical implications

Academic and research information organizations are powerhouses that provide knowledge to support research, teaching and learning for sustainable development and the betterment of humanity and society. Innovation of internet of things and associated technologies provides practical aspects of attaining sustainable information development practices in the contemporary knowledge society. Internet of things technologies, principles of economies of scale and investment and customer needs entail that information organizations and practitioners should provide appropriate and smart systems and solutions.

Social implications

Modern academic and research information organizations have the social corporate responsibility to offer technological innovations to heighten access to knowledge and learning in academic and research institutions. Economically, innovation and application of internet of things provide unlimited access to big data and information in organizations all the time anywhere anytime.

Originality/value

Data management is a growing phenomenon that information practitioners need to fully understand in the digital economies. Information professionals need to embrace and appreciate innovation and application of internet of things technologies whose role in sustainable development practices is critical in academic and research organizations.

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