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Content available
Article
Publication date: 21 November 2008

343

Abstract

Details

International Journal of Commerce and Management, vol. 18 no. 4
Type: Research Article
ISSN: 1056-9219

Keywords

Content available
Article
Publication date: 1 February 2002

163

Abstract

Details

Library Hi Tech News, vol. 19 no. 2
Type: Research Article
ISSN: 0741-9058

Content available
Article
Publication date: 14 June 2011

Check-Teck Foo

818

Abstract

Details

Chinese Management Studies, vol. 5 no. 2
Type: Research Article
ISSN: 1750-614X

Content available
Article
Publication date: 22 May 2020

Shih-Liang Chao, Chin-Shan Lu, Kuo-Chung Shang and Ching-Chiao Yang

269

Abstract

Details

Maritime Business Review, vol. 5 no. 2
Type: Research Article
ISSN: 2397-3757

Open Access
Article
Publication date: 6 December 2018

Gregory Ching

Competition among higher education institutions has pushed universities to expand their competitive advantages. Based on the assumption that the core functions of universities are…

20695

Abstract

Purpose

Competition among higher education institutions has pushed universities to expand their competitive advantages. Based on the assumption that the core functions of universities are academic, understanding the teaching–learning process with the help of student evaluation of teaching (SET) would seem to be a logical solution in increasing competitiveness. The paper aims to discuss these issues.

Design/methodology/approach

The current paper presents a narrative literature review examining how SETs work within the concept of service marketing, focusing specifically on the search, experience, and credence qualities of the provider. A review of the various factors that affect the collection of SETs is also included.

Findings

Relevant findings show the influence of students’ prior expectations on SET ratings. Therefore, teachers are advised to establish a psychological contract with the students at the start of the semester. Such an agreement should be negotiated, setting out the potential benefits of undertaking the course and a clear definition of acceptable performance within the class. Moreover, connections should be made between courses and subjects in order to provide an overall view of the entire program together with future career pathways.

Originality/value

Given the complex factors affecting SETs and the antecedents involved, there appears to be no single perfect tool to adequately reflect what is happening in the classroom. As different SETs may be needed for different courses and subjects, options such as faculty self-evaluation and peer-evaluation might be considered to augment current SETs.

Details

Higher Education Evaluation and Development, vol. 12 no. 2
Type: Research Article
ISSN: 2514-5789

Keywords

Content available
Book part
Publication date: 27 February 2009

Abstract

Details

Research in Finance
Type: Book
ISBN: 978-1-84855-447-4

Content available
Article
Publication date: 27 March 2009

55

Abstract

Details

International Journal of Health Care Quality Assurance, vol. 22 no. 2
Type: Research Article
ISSN: 0952-6862

Keywords

Content available
Book part
Publication date: 15 July 2009

Abstract

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-84855-675-1

Content available
Book part
Publication date: 14 March 2017

Kenneth M. Moffett

Abstract

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Forming and Centering
Type: Book
ISBN: 978-1-78635-829-5

Content available
Article
Publication date: 19 September 2019

Chyi Lin Lee

335

Abstract

Details

International Journal of Housing Markets and Analysis, vol. 12 no. 5
Type: Research Article
ISSN: 1753-8270

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