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Book part
Publication date: 25 July 2008

Chien-Wen Tsai

International tourist hotels play important roles in the service industry and have to constantly improve their competitiveness. They need to provide their customers with…

Abstract

International tourist hotels play important roles in the service industry and have to constantly improve their competitiveness. They need to provide their customers with consistently high service quality in order to satisfy them. The employees of the international tourist hotels are the most important links in the service delivery chain because they are in direct contact with their customers. Because employee morale affects customer satisfaction the managers of the international tourist hotels need to cultivate good relations with their internal staff. Prior research identifies many factors affecting the satisfaction of employees. While relevant literature extensively investigates job satisfaction and leadership behavior, studies of these variables in the tourism service, particularly in hotel management, are almost absent. This research concerns the correlation between the style of managerial leadership and employee's job satisfaction in the international tourist hotel industry. After literature reviewing, empirical model and hypotheses are established. The study employs the questionnaires to conduct an investigation for employees in international tourist hotels so as to collect information. This research surveys 500 employees in international tourist hotels by questionnaire. A total of 300 questionnaires were returned (73 percent). Through correlation analysis, this research discovers that employees are more satisfied under consideration-style-leadership than construction-style-leadership. After controlling for differences in salary, employees appear to prefer consideration-style-leadership. No matter what the leadership style is, employees’ job satisfaction does not relate towards their coworkers. Besides, employees have different perceptions on work, salary, and overall satisfaction depending on their education level and seniority. The findings in this research expand the knowledge of human resource management and provide some practical suggestions to managers. The study provides a mechanism by which hoteliers can obtain feedback from employees about leadership styles. Such feedback can then serve as the basis for further development of leadership theory across disciplines. This study provides a guide to the preparation of supervisor in the hotel industry as effective leaders for the dynamic environment of the future. This study also provides a basis for informing developers of leadership training programs that can lead to improved hospitality academic leadership.

Details

Advances in Culture, Tourism and Hospitality Research
Type: Book
ISBN: 978-1-84950-522-2

Article
Publication date: 27 March 2009

An‐Tien Hsieh and Chien‐Wen Tsai

The purpose of this paper is to clarify the question: should management segment the markets according to different “cultures”, serving the target consumers with the…

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Abstract

Purpose

The purpose of this paper is to clarify the question: should management segment the markets according to different “cultures”, serving the target consumers with the minimum “cultural shock” and providing the most appropriate service for consumers from different nations?

Design/methodology/approach

This research regards Hofstede's cultural perspective as the main basis for deduction. Drawing on a self‐administered questionnaire, the data are collected from Taiwanese and American consumers in the international tourist hotels in Taiwan. Based on theoretical considerations, hypothesis are proposed to examine what are the Taiwanese and American consumers' evaluation factors toward international tourist hotel service quality.

Findings

Based upon the empirical findings of this research, Taiwan consumers and American consumers have different cognition toward international tourist hotel service quality due to their cultural difference. The differences are most pronounced in the perceptual categories labeled “Assurance”, “Tangibles”, “Reliability”, “Reaction” and “Empathy”. Cultural differences do influence consumer behavior.

Research limitations/implications

The research problems and objectives of this research are merely to understand if there is any difference between the two and where the differences might lie. However, according to the research finding, “cultural difference” plays a significant role. Since this research is a “descriptive study” which cannot assure causality, future research can investigate effect and causality of “national culture dimension” and “service quality dimension” and further expand the theory.

Practical implications

In order to respond to different cultural values, enterprises should recognize different needs of consumers from different cultures and employ various operational strategies, diminish the gap between expectation and cognition of service quality, transcend cross‐cultural boundaries, upgrade consumers' cognition toward hotel service quality. Via the characteristic of international tourist hotel industry, which is highly connected with consumers, one can thus clarify the consumers' various responses under the influence of their different cultures. Furthermore, with the related study on service marketing, one can supplement the theory from the cross‐cultural perspective. As to the empirical aspects, the said study is able to function as a reference for upgrading the cultural sensitivity of the industry.

Originality/value

Previous researches neglect whether there is any difference between the optimal international marketing strategies with respect to “service”, the intangible product, and the “tangible product” of manufacturing industry. Confirming the difference of each country can result in valuable insight such as understanding the relationship among culture, economics, society and space. Consequently, understanding the cultural differences with respect to evaluation and cognition of service quality qualifies as the most important issue for this research.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 3 no. 1
Type: Research Article
ISSN: 1750-6182

Keywords

Content available
Book part
Publication date: 25 July 2008

Abstract

Details

Advances in Culture, Tourism and Hospitality Research
Type: Book
ISBN: 978-1-84950-522-2

Book part
Publication date: 25 July 2008

Volume 2 contributes to the general theme of this Advances series by offering original, eclectic theories and field studies that focus on culture, tourism, and hospitality…

Abstract

Volume 2 contributes to the general theme of this Advances series by offering original, eclectic theories and field studies that focus on culture, tourism, and hospitality research. Volume 2 includes chapters without length restrictions, giving authors the opportunity to provide more nuanced explorations of theory, method, and their findings, and so create articles that sharpen and deepen thinking to a greater extent than is usually possible in journal-length articles. Unlike handbooks of original essays, this Advances series aims to include chapters on topics and coverage heretofore missing from the literature, but that nevertheless build on prior scholarly contributions. Consequently, the primary objective for Volume 2 is to provide must-read chapters unavailable from other sources – a wellspring providing exceptional insights and tools for applied researchers and scholars focusing on culture, tourism, and hospitality.

Details

Advances in Culture, Tourism and Hospitality Research
Type: Book
ISBN: 978-1-84950-522-2

Article
Publication date: 1 December 2021

Chao-Hsing Lee and Chien-Wen Chen

Though there are still political turbulences, the economic cooperation between mainland China and Taiwan is inseparable. Cooperation between enterprises on both sides has…

Abstract

Purpose

Though there are still political turbulences, the economic cooperation between mainland China and Taiwan is inseparable. Cooperation between enterprises on both sides has become more frequent. Studying the similarities and differences between employees in Cross-Strait enterprises can contribute to human resource management. This paper aims to study the cultural difference between employees of mainland China and in Taiwan when facing psychological contract violations.

Design/methodology/approach

A total of 811 valid sample questionnaires were taken from Cross-Strait private enterprise employees. This research adopted partial least squares-structural equation model statistical analysis as an empirical research evaluation.

Findings

This study finds that psychological contract violation has a significant positive impact on turnover intention and a significant negative impact on organizational citizenship behavior (OCB) in the Chinese context. There exist cultural differences between the employees of mainland China and Taiwan. When facing psychological contract violation, it is found that employees from Taiwan are more likely to have a strong turnover intention but still keep higher job performance. Employees from mainland China are found to be more likely to have higher OCB.

Originality/value

The originality of this research lies in establishing a stronger theoretical model to understand employee behavior. This paper verifies the validity of this model under the Chinese context. Moreover, this paper verifies the cultural difference between Cross-Strait employees.

Details

Chinese Management Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-614X

Keywords

Article
Publication date: 9 March 2010

Cheng‐Wu Chen, Chien‐wen Shen, Chen‐Yuan Chen and Ming‐Jen Cheng

A tension leg platform (TLP) is a vertically moored, floating structure which is normally used for offshore oil/gas production. However, these types of structures can be…

Abstract

Purpose

A tension leg platform (TLP) is a vertically moored, floating structure which is normally used for offshore oil/gas production. However, these types of structures can be damaged by vibration responses that are too large. The purpose of this paper is to consider the influence of the external waves on oceanic structures.

Design/methodology/approach

A mathematical model of an ocean environment was constructed, in which wave‐induced flow fields cause structural surge motion, then solutions to the mathematical model were analytically derived.

Findings

The Takagi‐Sugeno (T‐S) fuzzy model is employed in the approximation of the oceanic structure. The stability analysis of the TLP system is carried out using the Lyapunov direct method.

Practical implications

The dependence of the wave‐induced flow field and its resonant frequency on the wave characteristics and the structural properties of the platform, which include width, thickness and mass, can be drawn using a parametric approach.

Originality/value

Mathematical modeling is applied to find the wave‐induced displacement due to the surge motion. The vibration of the mechanical motion of the platform structure caused by wave force is also discussed.

Details

Engineering Computations, vol. 27 no. 2
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 9 August 2011

Ju‐Ling Shih, Gwo‐Jen Hwang, Yu‐Chung Chu and Chien‐Wen Chuang

This study proposes a mobile learning model that employs digital libraries to support investigative learning activities. A student‐centered mobile learning activity with…

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Abstract

Purpose

This study proposes a mobile learning model that employs digital libraries to support investigative learning activities. A student‐centered mobile learning activity with self‐guided exploration for physical ecology observation has been conducted to demonstrate the benefits of using digital libraries to support investigation‐based ecology learning activities.

Design/methodology/approach

An investigation‐based mobile learning model is proposed and an experiment is designed to show the effectiveness of the learning model, in which the students are asked to answer a series of questions by observing the real‐world learning objects and searching for supplemental materials from a digital library.

Findings

The instructional experiment conducted in an elementary school with 64 sixth grade students shows that the innovative approach is able to improve the learning achievement, learning effectiveness, as well as the learning attitudes of the students.

Practical implications

The findings of this paper imply that the use of the investigative learning model will significantly promote the utilization rate of digital libraries.

Originality/value

An investigative model for using digital libraries to support mobile learning is proposed in this paper. It provides good guidance to teachers for designing learning activities with digital libraries, and a good way for students to learn, utilizing the materials in digital libraries.

Details

The Electronic Library, vol. 29 no. 4
Type: Research Article
ISSN: 0264-0473

Keywords

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