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Article
Publication date: 19 October 2015

Chrysostomos Giannoulakis, Chien-Hsin Wang and Nathan Felver

In a currently western-dominated body of literature, the purpose of this paper is to empirically examine the relationship between motivation, experience, and satisfaction through…

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Abstract

Purpose

In a currently western-dominated body of literature, the purpose of this paper is to empirically examine the relationship between motivation, experience, and satisfaction through a structural equation model. This empirical examination was performed in the context of a mega-sporting event (i.e. Asian Games), while considering sample characteristics and the cultural setting of a Middle Eastern host country (i.e. Qatar).

Design/methodology/approach

A survey was disseminated to 12 competition and non-competition venues of the 15th Asian Games in Doha, Qatar. There was a convenience sample of 392 volunteers.

Findings

Three-factor identification for volunteer motivation (external, purposive, and event related) with 48.76 percent variance explained. One-factor identification for volunteer experience with 66.08 percent of the variance explained. Two-factor identification for volunteer satisfaction (recruitment and training, communication and support) with 68.93 percent of variance explained. The sport volunteer satisfaction model fit data well (root mean square error of approximation=0.04, non-normed fit index=0.98, comparative fit index=0.99, standardized root mean squared residual=0.03). Motivation was positively and significantly related to experience. In turn, experience was positively and significantly related to satisfaction.

Research limitations/implications

Limitations included the utilization of a convenience and homogeneous sample (approximately 78 percent were Asian males), and the fact the retention construct was not included in the model. Results indicated the need to further the utilization of modeling approaches in examining psychometric properties of sport event volunteers, as well as expand the knowledge of how eastern cultures perceive the concept of volunteerism.

Practical implications

Volunteers at the Asian Games were satisfied due to the fact that their event-related motives were actually fulfilled. Participants’ overall satisfaction levels were high since their experience with the event was also positive. Initially, satisfied volunteers could encourage additional volunteer involvement. An extended community-based volunteer pool could be utilized for a plethora of events in Qatar, thus supporting the country’s aspiration for becoming a hub for international sport events.

Originality/value

The authors tested empirically the interrelationship between volunteer motivation, experience, and satisfaction through a structural equation model in a Middle Eastern mega-sporting event.

Details

International Journal of Event and Festival Management, vol. 6 no. 3
Type: Research Article
ISSN: 1758-2954

Keywords

Article
Publication date: 3 April 2017

Wei-Li Wu and Yi-Chih Lee

Knowledge sharing usually happens in a work group context, but it is rarely know how group leaders influence their members’ knowledge-sharing performance. Based on social exchange…

5720

Abstract

Purpose

Knowledge sharing usually happens in a work group context, but it is rarely know how group leaders influence their members’ knowledge-sharing performance. Based on social exchange theory (SET) and the perspective of positive organizational behavior (POB), this study aims to argue that a group leader’s positive leadership (e.g. empowering leadership) can help group members develop positive psychological capital which can increase their knowledge sharing.

Design/methodology/approach

The authors conduct a multilevel analysis to explore the interrelationship among empowering leadership, psychological capital and knowledge sharing. The sample includes 64 work groups consisting of 537 group members, and empirical testing is carried out by hierarchical linear modeling.

Findings

The results show that empowering leadership in a work group has a direct cross-level impact on members’ knowledge sharing and that psychological capital partially mediates the relationship between empowering leadership and knowledge sharing. As a result, this study shows that group leaders with positive leadership can help their members develop better positive psychological resources, which should lead to better knowledge sharing.

Originality/value

Based on the multilevel perspective and SET, this is the first study to explore how group leaders’ empowering leadership influences members’knowledge sharing. Depending on integrating the POB perspective into SET, this study is also the first one that connects two emerging and important research issues – POB and knowledge sharing.

Details

Journal of Knowledge Management, vol. 21 no. 2
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 20 March 2020

Chien-Hsin Lin

The purpose of this study is to propose that in-factory experiences transfer into souvenir evaluation, and the process is moderated by customers’ commitment and readiness…

Abstract

Purpose

The purpose of this study is to propose that in-factory experiences transfer into souvenir evaluation, and the process is moderated by customers’ commitment and readiness cumulated in daily life.

Design/methodology/approach

The study collected data from 398 tourists of tea leaves tourism factories.

Findings

The results reveal that interactive experience is a dominant determinant of perceived souvenir value. Interactive and hedonic experiences reinforce each other to create perceived souvenir value. Low commitment diverts customers to emphasize hedonic experience, whereas low readiness constraints customers’ resources, and hence, depreciates value delivered from interactive experience.

Research limitations/implications

Intrinsic hedonic values are weaker predictors than extrinsic ones for perceived value in a leisure tourism setting. Merchandize quality is perceived and judged together with interpersonal interactions in the industrial tourism contexts, instead of objectively evaluating by customers themselves.

Practical implications

The experience or credence attribute of tea leaves is difficult for ordinary customers to evaluate, leaving most of the consumption value to be fostered by the firm. Perceived souvenir value could transfer to routinized purchase behavior, it is more imperative turning initial tourists into committed loyal customers by relationship management strategies than merely creating hedonic surroundings.

Originality/value

The study contributions are twofold: first, the study extends the influence of tourist experience to the perceived souvenir value; second, the study verifies the interaction effects of in-factory experiences and customer roles on perceived souvenir value.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 17 May 2019

Wen Shinn Low and Cheng Ta Li

The research indicates that relatively powerful firms exploit their advantages to damage their weaker partners. However, how power can be abused by advantaged firms remains…

Abstract

Purpose

The research indicates that relatively powerful firms exploit their advantages to damage their weaker partners. However, how power can be abused by advantaged firms remains unclear. This study aims to examine the relationship between power advantage and abuse of power and whether the power advantage mediates the relationship between dependence and personal interests and between trust and company performance.

Design/methodology/approach

A total of 130 retailers in Taiwan were investigated. Partial least squares regression was performed to test the proposed hypotheses.

Findings

The results of this study show that power-advantaged firms are more likely to abuse their power; however, the purposes are more for their company performance than for personal interests. Power advantage has different mediating effects on the dependence–personal interests and trust–company performance relationships.

Research limitations/implications

Considering both time and cost limitations, this study investigated one aspect of the retailer–supplier dyad in northern Taiwan. The samples collected may be influenced by the nature of the industry and sampling method, possibly limiting the generalizability of the research results.

Practical implications

This study can help channel managers with a power advantage to have an improved understanding of their salespersons’ behavioral patterns, particularly gaining personal interests from customers.

Originality/value

This study expands the understanding of the antecedents and consequences of power advantages in supplier–retailer relationships. It also highlights in specific institutional arrangements, the weaker parties’ efforts to endure their counterparts’ use of their power advantage to serve their personal interests. Future research may analyze abuse of power by expanding research to other industries and different cultural contexts.

Details

Journal of Business & Industrial Marketing, vol. 34 no. 6
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 4 April 2016

Wei-Li Wu and Yi-Chih Lee

Although the work group is the main context for knowledge exchange and combination in today’s organizations, few knowledge-sharing studies have been conducted at the group level…

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Abstract

Purpose

Although the work group is the main context for knowledge exchange and combination in today’s organizations, few knowledge-sharing studies have been conducted at the group level. The purpose of this paper is to apply the concept of group social capital to determine how to promote knowledge sharing at the group level. The authors divided group social capital into two segments, conduits and resources, and argue that different group social capital conduits (i.e. work design in this study) lead to varied resources, which subsequently influence group knowledge sharing.

Design/methodology/approach

In this study, group social capital conduits included social interaction and task interdependence, and group social capital resources included group trust and a supportive climate for knowledge sharing. The authors conducted a survey on work groups in the high-tech industry using a sample of 86 work groups.

Findings

The results indicated that social interaction in a work group was positively related to group trust and that task interdependence was positively related to group trust and a supportive climate for knowledge sharing. Furthermore, group trust and a supportive climate for knowledge sharing were both found to have an influence on knowledge sharing.

Originality/value

Applying the concept of group social capital, this paper is the first research to discuss how group social capital conduits and resources influence knowledge sharing. The results of this study lead us to a better understand the relationship between group social capital and knowledge sharing.

Details

Personnel Review, vol. 45 no. 3
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 25 November 2013

Kuo-liang Lee, Cheng-Ting Tai and Gwo-Ji Sheen

This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service…

Abstract

Purpose

This study aims to demonstrate a service quality improvement project implemented by the Lean Six Sigma (LSS) methodology to achieve dramatic improvements with respect to service quality and speed in the refund process of the logistics center in Amway Company, Taiwan. It describes in detail how the LSS methodology was applied and how various qualitative and quantitative tools and techniques within the define, measure, analyze, improve and control (DMAIC) logic roadmap have been employed.

Design/methodology/approach

This paper adopts the case study methodology to illustrate how to use LSS approach to increase the efficiency of refund process.

Findings

The DMAIC scheme with logical analysis, qualitative tools and statistical verification, were employed to identify the key process input variables (KPIVs) that affect the key process output variables (KPOVs) in the refund process. The project team also successfully eliminated non-valued-added (NVA) activities and redesigned the refund process. The most significant improvement is to increase customer satisfaction substantially by reducing the credit voucher waiting time from 14 days to 14 min and the error rate in the refund process is down to almost zero. The results prove that combining the tools of Six Sigma and lean production effects successful improvement of service activities as well as the improvement of manufacturing sectors.

Research limitations/implications

The case study method limits the generalization of the findings, but provides a novel way to solve problems for the logistics center.

Originality/value

This is one of the rare studies to utilize LSS approach to increase service quality of logistics centers. For the logistics center of Amway Taiwan, the financial benefit of the project was about NT$1,200,000 in annual savings. Numerous invisible gains from the LSS projects are more important for the organization, for example providing customers excellent service, increasing customer satisfaction, training the employees of the company, enhancing the reputation of Amway Taiwan and establishing continuous improvement culture.

Details

International Journal of Lean Six Sigma, vol. 4 no. 4
Type: Research Article
ISSN: 2040-4166

Keywords

Article
Publication date: 21 September 2018

Hsin-Ti Yang and Ghi-Feng Yen

This paper aims to adopt the perspectives of cognition and emotions to investigate whether the interdependent self-construal of consumers in a Chinese collectivist culture, along…

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Abstract

Purpose

This paper aims to adopt the perspectives of cognition and emotions to investigate whether the interdependent self-construal of consumers in a Chinese collectivist culture, along with empathy and moral identity, evokes direct and indirect responses to corporate cause-related marketing (CRM).

Design/methodology/approach

A total of 901 valid questionnaires were retrieved, and PROCESS macro for SPSS was used to test the multiple mediation and serial mediation hypotheses. The structural equation modeling was also used to confirm the results.

Findings

The empirical results showed that consumer self-construal exerts a positive influence on consumer responses to corporate CRM through empathy. The results also suggest that CRM events provoke empathetic responses in consumers and trigger their moral identity, which in turn affects their evaluations on CRM corporations and their purchase intentions for CRM goods.

Research limitations/implications

The present study targeted the relatively affordable CRM events in convenience stores to investigate consumer responses; the results may not be applicable to CRM events in other industries. Besides that, as this study is focused on CRM activity, respondents may have more positive evaluation.

Practical implications

Corporations are advised to improve their corporate social responsibility (CSR) communication strategies. These should rely on factual, sincere, easy-to-understand and appropriate communication to trigger moral identity in consumers. Because empathy is regarded as the core of human moral and emotional systems, corporations are advised to associate their charitable events with social emotions to strengthen consumer perceptions, enhance moral identity and promote prosocial behaviors.

Originality/value

This study verified the serial multiple mediating effect of empathy and moral identity in the relationship between consumer self-construal and responses to corporate CRM. Corporations are advised to improve their CSR communication strategies and public expression of moral actions to raise consumer empathy and moral identity, so as to improve consumer responses to CRM.

Details

European Journal of Marketing, vol. 52 no. 9/10
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 5 March 2018

Osama Al-Kurdi, Ramzi El-Haddadeh and Tillal Eldabi

The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is…

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Abstract

Purpose

The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is realized by profiling existing literature to understand the determinants of knowledge sharing, research trends, theories, and future research opportunities.

Design/methodology/approach

After carefully examining the extant literature and by utilizing relevant academic-based research databases, a total of 73 papers published in peer-reviewed journals over the last decade were reviewed and analyzed using well-established systematic literature review methodology.

Findings

The adopted systematic review revealed that there are limited contributions in understanding knowledge sharing in HEIs when compared with other sectors. The review provides a number of avenues for future research including technological, cultural, organizational, and behavioral aspects at different levels.

Practical implications

This study helps in offering a focal point to senior management in HEIs for realizing the requirements for developing appropriate strategies and programs to promote knowledge sharing among academics and consequently enhance their institutions’ performance.

Originality/value

This study utilized Jesson et al. (2011) in presenting a comprehensive systematic review of knowledge sharing specifically in the context of HEIs. This paper offers some theoretical and practical insights on what contributes toward understating the determinates affecting knowledge sharing practices among academics.

Details

Journal of Enterprise Information Management, vol. 31 no. 2
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 19 June 2019

Joseph Lai, Kung-Jen Tu, Jonathan K.M. Lian and Jun Ha Kim

This paper aims to reveal and compare the characteristics of the facilities management (FM) education programs in Hong Kong, Taiwan, Singapore and South Korea (i.e. the Four Asian…

Abstract

Purpose

This paper aims to reveal and compare the characteristics of the facilities management (FM) education programs in Hong Kong, Taiwan, Singapore and South Korea (i.e. the Four Asian Dragons) and makes suggestions for their future development.

Design/methodology/approach

A team consisting of academics from the Four Asian Dragons held a face-to-face meeting to discuss and define the scope and framework of the review, followed by an extensive search to identify literature and information germane to the study. Individual parts of reviews, prepared by the team members for their respective places, were cross-reviewed before refinement and consolidation into the current paper.

Findings

The term “facility (or facilities) management” appears in most of the programs reviewed, but terms such as “environment” and “property” also appear in some programs’ titles. The programs reviewed range from certificate level to doctorate level; those between diploma level and master level are more common. Most of the programs have obtained professional accreditations, but some are accredited by FM-related rather than FM-specific professional bodies.

Research limitations/implications

Further research should investigate issues such as the performance of the programs reviewed, extent to which they have met the market needs and how they compare with the counterparts in other regions (e.g. Europe, America). For such research, the process of the study reported here and its findings about the status quo of the programs can serve as references.

Practical implications

To strengthen FM as a well-established discipline, it is imperative to have the programs accredited by FM-specific professional bodies.

Originality/value

Providing the first-ever international review on the major FM programs in Asia, this paper is useful to program planners, educators and researchers in the FM field.

Details

Facilities , vol. 37 no. 11/12
Type: Research Article
ISSN: 0263-2772

Keywords

Article
Publication date: 16 May 2023

Pei-Ti Chen

This study aims to examine the public’s acceptance of film-induced tourism and develops the relationship among placement marketing, involvement, place attachment and travel…

Abstract

Purpose

This study aims to examine the public’s acceptance of film-induced tourism and develops the relationship among placement marketing, involvement, place attachment and travel intention. The film Your Love Song shot in the Hualien and Taitung regions in Taiwan was selected as the case study.

Design/methodology/approach

An online sample survey was conducted using a structured questionnaire, and statistical tests and overall structural equation modeling analysis using the SPSS and AMOS statistical software packages, respectively, were performed.

Findings

This study results demonstrate that destination placement marketing has a significant positive effect on the level of destination involvement, place attachment and travel intention of viewers. Moreover, the level of involvement has some intermediary effect on the interrelationship between placement marketing and travel intention. Hence, this study suggests that relevant government agencies and tourism operators should promote local tourism through films and television shows and attract more tourists by retaining the original shooting scenes.

Originality/value

While previous studies have only analyzed two or three of the four concepts of film-induced tourism, placement marketing, travel intention, involvement and place attachment, this study completely integrates these four concepts and proves the correlation between them.

Details

International Journal of Tourism Cities, vol. 9 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

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