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The aim of this paper is to profile the World Hospitality and Tourism Themes (WHATT) theme issue “Tourism sustainability in the Alpine region: What are the major trends and challenges?” with reference to the experience of the theme editors and writing team.

This paper uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting-point, the selection of the writing team and material and the editorial process.

It draws on a multidisciplinary approach to identify some key components of sustainable tourism for the French and Italian Alps. It reflects on research and stakeholder interaction that helped to shape the current and future thinking about how Alpine mountain resorts can enhance sustainability in relation to the destination offer, accommodation, transport and mobility and institutional, legal and socio-economic aspects.

The theme issue outcomes provide lines of enquiry for others to explore, and they reinforce the value of WHATT’s approach to collaborative working and writing.

The work reported in this theme issue provides research-based evidence of the need for rapid adaptation to sustainable tourism development for resorts in the French and Italian Alps. Traditionally designed to facilitate skiing and snow sports, the impact of climate change is forcing a rethink to safeguard Alpine tourism – a vital economic activity to these and most mountain tourism destinations.

This introductory paper aims to provide a broad overview of the significance and contributions of this theme issue.

This introductory paper draws from the papers presented at a conference on tourism and local development in the Alpine region (Courmayeur, Italy, June 26-27, 2017). Sustainable tourism from different perspectives was a core topic at this conference, and it is a theme widely discussed in the literature.

Sustainability in mountain tourism has many facets, and it involves many aspects of tourism management: mobility and mobility infrastructure; global warming, snow shortage and long-term viability of ski stations; pollution and clean air; price of accessibility; stakeholders’ involvement and networking; and cross-border partnerships. The tourism literature has always been in transition, with many disciplines contributing to its development. Sustainability adds new perspectives that enrich the field and broaden the horizon and discussion. Even though each paper has its own specific conclusion, there are several key themes that emerge from most of the papers. Among these, sustainability is stimulating a re-think of the “classical” products and services provided in mountain destinations, particularly in relation to the winter season. Snow, water and other physical resources typical of mountain regions can no longer be taken for granted, and their progressive scarcity requires a long-term view.

The findings indicate that it will be necessary to encourage tourists to try and explore the wider range of products and services that a mountain destination can offer. To facilitate this, tourism operators will need to configure a broader and richer experience in the future. The issue of sustainability involves many stakeholders, who can combine their knowledge, competences and activities to maximize the attractiveness of a location while preserving its resources for the future.

The value of this paper is that it highlights the key themes and perspectives that sustainable tourism is raising.

This paper aims to offer some key summary points drawn from the collection of articles gathered in this theme issue as to how Alpine destinations can manage tourism sustainability.

The paper summarizes the contribution made by different articles published in this issue and discusses their connection to the strategic issue of tourism sustainability.

The paper presents four key points that contribute to the debate on tourism sustainability: the sharing economy geared for winter mountain destinations; marketing perspectives on sustainability in winter mountain destinations; sustainability and transportation; and the institutional, legal and socio-economic aspects of sustainability.

Drawing on indicators of tourists’ behavior and from the findings of the articles published in this issue, this concluding study identifies the challenges that winter mountain destinations will have to address in the future. The originality and value of this issue lies in the multidisciplinary approach that was adopted – most research on sustainability tends to focus on a single academic stream. Moreover, the focus is on mountain areas with a cross-border perspective, whereas most research on sustainability is designed for a single country, and wider applicability is bounded by constraints.

This paper aims to examine tourists’ preferences for package holidays offering different bundles of activities at a winter mountain destination. A winter mountain destination is usually chosen for snow sports, particularly skiing, but increasingly more tourists want to fully exploit their holiday opportunity with an authentic and comprehensive experience of the place. After collecting qualitative data on how tourists spend their typical day, quantitative research is conducted to segment the demand on the basis of tourists’ preferences for bundles of activities undertaken during a winter mountain holiday.

The study uses a mixed method. Two focus groups are included to understand how tourists spend their time at a winter destination; results are then used to identify the components of the holiday, which are then combined in eight packages using an orthogonal array. A questionnaire is administered to a sample of 273 tourists at a well-known mountain destination to measure their preference for different packages. Results are analyzed using factor analysis, conjoint analysis and cluster analysis.

The most significant findings are as follows: winter mountain holidaying is a highly segmented market. Even at a mountain destination strongly associated with skiing, there are many tourists who do not ski and spend their time doing something else; food and beverage, and all their related activities, are at the top of all tourists’ interests, and passionate skiers very highly rate the experience of tasting, eating, understanding and buying local food; and there are four segments of winter mountain holiday tourists who show very differentiated interests for the different activities that can be experienced at a mountain location.

This paper considers what lies beyond sport at winter mountain destinations, and it reveals new possibilities for configuring bundles of activities to attract different segments of tourists.

This paper aims to shed light on the demand side of sustainability, that is, on its perceived meaning. The goal is to understand how people think of sustainability, the concepts they evoke when they talk of sustainability and the images and symbols they use to explain these concepts.

This study uses a mixed method. First, ten individuals are interviewed using the Zaltman metaphor elicitation technique (ZMET), a protocol developed by Gerald Zaltman in the early 1990s. The concepts and categories emerging from the ZMET have been analyzed, integrated and classified to identify key dimensions.

Ten concepts related to sustainability are the most recurring in the ZMET: problems and solutions, individual behavior, environment and ecosystem, technologies and innovations, social fairness, food and nutrition, mobility, education and mindfulness, sustainable development and utopia/ideal world.

Ten interviews is a small number to provide a comprehensive analysis of all the meanings of sustainability. To obtain a more complete picture, the number of interviews may need to be increased to 15–20.

The fact that the two concepts appearing with the highest frequency in the ZMETs are “problems and solutions” and “individual behavior” signals that though people understand that there are many problems to be solved in the world as it is now, even the single individual can contribute with his/her behavior.

Sustainability is an issue that involves society as a whole; hence, its improvement requires concerted political action coordinated at the national and local levels. The key point of this action is education of people, to make them aware of what sustainability really is.

Although the literature on sustainability is rather abundant, extant literature has mainly focused on the supply/managerial side such as sustainable and responsible companies, corporate social responsibility and also sustainable tourism. This paper sheds some light on the more neglected side of the demand perspective.

Profiles the WHATT theme issue: “Tourism sustainability in natural, residential and mountain locations: What are the current issues and questions?” with reference to the experiences of the theme editors and writing team.

The author has used structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting-point, the selection of the writing team and material and the editorial process.

This paper identifies some of the key challenge for sustainable tourism in natural spaces and mountain areas with reference to the issues that impede sustainability and possible solutions.

The theme issue outcomes provide indicators and action points for tourism industry stakeholders and for teaching and research in sustainable tourism development.

This paper draws on discussion and applies research to identify and assess the scope and scale of action needed to address tourism sustainability in a diverse range of locations, with particular reference to Europe. Taken together, the theme issue collection of articles provides a rich picture of the changes that are needed and key actions for the future.