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The ASK*ME package allows authors with no programming experience to integrate graphics, video, sound, and text into interactive computer presentations that supply information at the touch of a button. It runs on specially equipped IBM/PCs or compatible computers. The display version of ASK*ME costs $495; an added licence ($195) is required to sell each copy of each authored presentation. A more powerful Professional version of the ASK*ME package sells for $1795, with all license fees included. The vendor is ICS, Incorporated, 2534 26th Avenue SW, Fargo, North Dakota 58103 USA. Tel: +1 (701) 293 1004.

This case study deals with the financial accounting fraud at Sunbeam Corporation during the time “Chainsaw” Al Dunlap was the company’s CEO. This was a very pervasive fraud, involving improper revenue recognition, understatements of the reserves for sales returns and bad debts, abuse of the rules governing consignment sales, and other manipulations. While the amounts involved seem insignificant when compared to those of Enron and WorldCom, the study of Sunbeam is illuminating. Many of the problems at Sunbeam were caused by an abusive and egotistical CEO. In addition, Sunbeam’s external auditor during the period of the fraud was Arthur Andersen. Sunbeam can be viewed as being part of a continuum of audit failures extending from Waste Management to WorldCom. This case is designed in part to serve as an antidote to the coverage found in typical accounting by exposing students to a real situation in which people knowingly violated GAAP, and still received a clean audit opinion, and the company was eventually forced to declare bankruptcy.

To assist colleagues in tying current ideas to previously established practices. To generate discussion of the current relevance of students' understanding management history.

A review of representative classic theorists with an eye toward matching their behavior to that of current newsmakers. This is presented in a model to insure that like areas are compared.

The past is in the present. Although we may live in the day of “enlightened” “collaborative” management; there are still successful people who operate differently.

Readers of the paper will be able to make immediate application of the model.

Even presentation of the obvious has value. The model format is a dynamic document that others can use and improve upon.

This chapter highlights the underlying complexities of the concept of “curriculum” in recent decades and the different definitions given to the concept in curriculum studies by scholars of education in general and ISATT members in particular. After describing the fuzziness of the curriculum concept and seeking to resolve fragmentation through returning to its value and avoiding misunderstandings, this work briefly addresses the “curriculum design” concept and presents some recent developments in ISATT research – “curriculum making” and “vertical curriculum” – that reevaluate the role of teachers. The outcomes of the such investigations converge around teachers' roles as “curriculum makers” and not as mere “implementers”; specifically, they allow explorations of teacher's “best-loved self,” through narratives and metaphors to reaffirm principles – such as decision-making and collegiality – which are necessary for teachers' practices and teaching and teacher education research.

Two landmark studies of national culture undertaken approximately a quarter century apart present a unique opportunity for a longitudinal analysis of the shift in cultural values in work organizations over time. Using comparable data from Hofstede and GLO BE, we investigate the hypothesis that, in the rapidly developing nations of Asia, there has been a convergence of collectivist values in work organizations toward the level of collectivist values found in work organizations in the highly developed nations of the major economies. Findings suggest that collectivist values in rapidly developing nations are converging towards collectivist values of highly developed countries. This convergence is not exclusively due to economic growth or wealth but rather due to the speed of the economic growth. Specifically, periods of prolonged rapid economic transformation appear to also have a transforming effect on national cultural values. Implications of this finding and directions for future research are discussed.

Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by clinicians, patients and organizations fail to achieve that aim. This paper aims to take a paradox-based perspective to explore five specific tensions that emerge from this shift and provides implications for patient experience research and practice.

This paper uses a conceptual approach that synthesizes literature in health services and administration, organizational behavior, services marketing and management and service operations to illuminate five patient experience tensions and explore mitigation strategies.

The paper makes three key contributions. First, it identifies five tensions that result from the shift to more patient-centered care: patient focus vs employee focus, provider incentives vs provider motivations, care customization vs standardization, patient workload vs organizational workload and service recovery vs organizational risk. Second, it highlights multiple theories that provide insight into the existence of the tensions and how they may be navigated. Third, specific organizational practices that engage the tensions and associated examples of leading organizations are identified. Relevant measures for research and practice are also suggested.

The authors develop a novel analysis of five persistent tensions facing healthcare organizations as a result of a shift to a more consumer-driven, patient-centered approach to care. The authors detail each tension, discuss an existing theory from organizational behavior or services marketing that helps make sense of the tension, suggest potential solutions for managing or resolving the tension and provide representative case illustrations and useful measures.