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Article
Publication date: 20 March 2017

Cherng G. Ding and Chih-Kang Shen

The purpose of this paper is to examine the roles of perceived organizational support (POS) and work status (regular worker/contract worker) in moderating the relationship…

Abstract

Purpose

The purpose of this paper is to examine the roles of perceived organizational support (POS) and work status (regular worker/contract worker) in moderating the relationship between participation in decision making (PDM) and perceived insider status (PIS).

Design/methodology/approach

Data were collected with survey questionnaires that were administered to a sample of 369 employees from a case company in Taiwan, for which both regular and contract workers constitute the main workforce. After confirming the reliability and validity of the measurements, the authors conducted hierarchical regression analysis to examine the hypothesized relationships.

Findings

The mean PIS for regular workers is smaller than that for contract workers in the case company. For the group of contract workers, the positive influence of PDM on PIS is greater for those with lower POS than for those with higher POS. However, the negative moderating effect of POS does not exist for the group of regular workers.

Originality/value

This study adds to the existing literature by showing that contract workers, classified as external workers, can experience PIS, and that POS negatively moderates the positive relationship between PDM and PIS for contract workers. The managerial implications are discussed.

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Article
Publication date: 1 February 2005

Chieh‐Peng Lin and Cherng G. Ding

To examine empirically the mediating role of relationship quality on the relationships between relational selling behavior, network quality, service recovery, and loyalty…

Abstract

Purpose

To examine empirically the mediating role of relationship quality on the relationships between relational selling behavior, network quality, service recovery, and loyalty, and the moderating role of prior IT experience on the above relationships in ISP service.

Design/methodology/approach

Data were obtained via questionnaires from randomly selected ADSL customers of Chunghwa Telecom. The constructs were measured using existing scales. SEM was used to examine the effects.

Findings

Relational selling behavior, network quality, and service recovery indirectly influence loyalty through the mediation of relationship quality, consisting of satisfaction and trust. The effects of relational selling behavior on satisfaction and trust are stronger for inexperienced than for experienced customers. Those of network quality on satisfaction and trust are similar for both experienced and inexperienced customers. Those of service recovery on satisfaction and trust are stronger for experienced than for inexperienced customers.

Research limitations/implications

There are three limitations. First, customer loyalty may be only partially reflected since it was measured by self‐reports. Second, there may exist common method variance. Third, the generalizability of the findings might be limited.

Practical implications

IT service organizations should invest in training programs and advertising campaigns, the ways of transferring information and services to users, to improve relationship quality. Managers should be careful not to try partnering initiatives with customers without knowing their prior IT experience.

Originality/value

This study presents a thorough understanding of how relational selling behavior, network quality, and service recovery indirectly influence loyalty through satisfaction and trust, and how prior IT experience moderates the above relationships in ISP service.

Details

International Journal of Service Industry Management, vol. 16 no. 1
Type: Research Article
ISSN: 0956-4233

Keywords

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Article
Publication date: 1 October 2001

Jann‐Pygn Chen and Cherng G. Ding

Many process capability indices have been proposed to measure process performance. In this paper, we first review Cp, Cpk, Cpm and Cpmk, and their generalizations, CNp, C

Abstract

Many process capability indices have been proposed to measure process performance. In this paper, we first review Cp, Cpk, Cpm and Cpmk, and their generalizations, CNp, CNpk, CNpm and CNpmk, and then propose a new index Spmk for any underlying distribution, which takes into account process variability, departure of the process mean from the target value, and proportion of nonconformity. Proportion of nonconformity can be exactly reflected by Spmk. Its superiority over CNpmk, a recently developed index, also taking into account process variability and departure from the target value, is demonstrated with several non‐normal processes. A method is proposed to estimate Spmk, with illustrations.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 7
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 13 July 2015

Cherng G. Ding and Timmy H. Tseng

The purpose of this paper is to further examine the mediation mechanism to account for the influence of brand experience on brand loyalty by integrating the experiential…

Abstract

Purpose

The purpose of this paper is to further examine the mediation mechanism to account for the influence of brand experience on brand loyalty by integrating the experiential view of consumption and the appraisal theory of emotion.

Design/methodology/approach

An onsite interview survey was conducted in 21 stores of four service brands: Burger King, Cold Stone Creamery, McDonald’s and Starbucks Coffee. Confirmatory factor analysis is used for assessing validity and reliability. Structural equation modeling is used for examining construct relationships.

Findings

Brand awareness/associations, perceived quality and hedonic emotions mediate the relationship between brand experience and brand loyalty. Hedonic emotions play a powerful mediation role. Moreover, it is the experiential view of consumption rather than the appraisal theory of emotion that plays a dominant role in accounting for the influence of brand experience on brand loyalty.

Originality/value

This research extends previous studies on the relationship between brand experience and brand loyalty by adding hedonic emotions as a powerful affective mediator. Our research also contributes to practitioners by providing strategies for experiential marketing.

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Article
Publication date: 1 February 2007

Fen‐May Liou and Cherng G. Ding

This study aims to explore the impact of the movement from “authoritarian democracy” to full democracy on the relationships between trust with economic growth and investment.

Abstract

Purpose

This study aims to explore the impact of the movement from “authoritarian democracy” to full democracy on the relationships between trust with economic growth and investment.

Design/methodology/approach

Simple regression models were applied to Taiwan as a case study.

Findings

Results indicate that: the direct effect of social trust on growth was significant regardless of the democratic power changeover; the indirect effect through fixed investment was significant only after the transfer of political power; and the direct effect of political trust on growth and the indirect effect through fixed investment were both significant only after the transfer of political power.

Research limitations/implications

The time span of the data used for the regression models in this paper is only ten years, which constrains the number of control variables used in the model.

Practical implications

This study indicates that the political regime plays as a contingency to the essay of social capital and economic growth.

Originality/value

This paper first provides a detailed investigation to specify the effects of social trust on economic growth during the first democratic power changeover.

Details

International Journal of Development Issues, vol. 6 no. 1
Type: Research Article
ISSN: 1446-8956

Keywords

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Book part
Publication date: 1 August 2017

Larry D. Compeau

To examine bad credit experiences in the context of identity to understand the entanglement between bad credit and the deformation of identity.

Abstract

Purpose

To examine bad credit experiences in the context of identity to understand the entanglement between bad credit and the deformation of identity.

Methodology/approach

A qualitative method using depth interviews and hermeneutical analysis.

Findings

Bad credit is a major life event and plays a critical role in identity. By restricting or eliminating identity construction and maintenance through consumption, identities are deformed. Consumer identities are deformed as they are consumed by the identity deformation process as normal patterns of consumption that have built and supported their identities are disrupted and demolished. Bad credit is overwhelmingly consumptive of consumers – it consumes their time, energy, patience, lifestyle, relationships, social connections, and perhaps most importantly, it consumes their identity as it deforms who they are.

Research limitations/implications

Researchers need to examine more closely not just the creation and maintenance of identity, but also how identity is deformed and deconstructed through consumption experiences that can no longer be enjoyed.

Social implications

Government agencies may want to reexamine policies toward the granting of credit to reduce the incidence of loading up consumers with credit they are not able to pay for. The deformation of identity may result in anti-social behavior, although our study does not address this directly.

Originality/value

This study is different from previous work in several ways. We focus on identity deformation due to bad credit. By analyzing a crisis response that transcends the specific impetus of bad credit, we extend identity theory by developing an insight into “identities-in-crisis.” We also provide a theoretical framework and explore how consumers’ identities are deformed and renegotiated.

Details

Qualitative Consumer Research
Type: Book
ISBN: 978-1-78714-491-0

Keywords

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Book part
Publication date: 30 December 2011

Alexander W. Wiseman and Tiedan Huang

As China's educational policy and reforms continue to evolve and adjust to shifting social, economic, and political conditions, this chapter provides a template for…

Abstract

As China's educational policy and reforms continue to evolve and adjust to shifting social, economic, and political conditions, this chapter provides a template for conceptually framing education research on and in China. To do so this chapter first identifies focus areas in comparative education research related to China, which reflect researcher perspective, perceived advantage, and demonstrated resistance to these educational policy reforms. The authors develop a conceptual framework for comparatively understanding education research on and in China, which focuses on the intersection of comparative education themes, institutional change agents or methods, and Chinese educational reform topics. This conceptual framework specifically accounts for overlap, complexity, and the evolving nature of educational policy reform in China. This chapter concludes by emphasizing the importance of comparative education researchers, national policymakers, and consumers of the research using new data and methods as they become available to continue to revise understandings of Chinese educational policy and reform.

Details

The Impact and Transformation of Education Policy in China
Type: Book
ISBN: 978-1-78052-186-2

Keywords

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Article
Publication date: 29 October 2019

Kathy Lee Wright, Karen Verney, Daryl Brennan, David Lindsay, Daniel Lindsay and Wendy Smyth

The purpose of this paper is to investigate the long-term conditions affecting the administration workforce of a regional Australian health service, and their…

Abstract

Purpose

The purpose of this paper is to investigate the long-term conditions affecting the administration workforce of a regional Australian health service, and their self-management of these conditions.

Design/methodology/approach

A cross-sectional survey design was used. The sample consisted of all administration staff members employed in 2018 across a large regional health service in Northern Australia.

Findings

Of the 328 respondents, 167 (51 per cent) reported having at least one long-term condition. Of these, 136 (81.4 per cent) indicated a single main condition for which management strategies were used. Musculoskeletal conditions were the most commonly nominated category (59.6 per cent), followed by mental health (10.3 per cent). Respondents with musculoskeletal conditions were statistically more likely to have a co-existing mental health long-term condition, χ2(1) = 95.64, p<0.001. There was also a statistically significant association between respondents reporting a mental health condition and being overweight, χ2(1) = 54.27, p< 0.05.

Research limitations/implications

The response rate of 35 per cent, whilst relatively low, is a slight increase on similar surveys within this organisation. The reliability of the self-report data, presence of study bias and a weakening of the study’s external validity is acknowledged.

Practical implications

Targeted workplace intervention strategies, such as holistic wellness programs, should complement personal approaches, promote an ergonomic environment and create opportunities for increased dialogue between employees and their line managers, particularly regarding the complex interplay between long-term physical and mental health.

Originality/value

This is the first study of self-reported long-term conditions among administration staff within a health service, and augments findings from previous studies involving health professional groups in the same organisation.

Details

International Journal of Workplace Health Management, vol. 12 no. 6
Type: Research Article
ISSN: 1753-8351

Keywords

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