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Article
Publication date: 12 February 2018

Ching-Chan Cheng and Cheng-Ta Chen

The motel industry in Taiwan is a highly competitive industry, which requires considerable investment and demands innovative services. This paper aims to identify the…

Abstract

Purpose

The motel industry in Taiwan is a highly competitive industry, which requires considerable investment and demands innovative services. This paper aims to identify the competitive qualities that urgently require improvement to enhance the service quality of motels using the two-phase method of importance-performance and gap analysis (IPGA) and the Kano model, and develops specific improvement strategies.

Design/methodology/approach

By questionnaire survey, this study collects 562 valid questionnaires from motels in Taipei City. The IPGA and Kano model are used to identify the service attributes of market competitiveness that urgently require improvement.

Findings

The results show there are 14 attributes that should be urgently improved, of which four are the attractive qualities of market competitiveness (competitive qualities). This study develops ten improvement strategies, as based on the four competitive qualities, for the reference of the motel industry.

Practical implications

The results can identify the competitive qualities that require urgent improvement to address the development of improvement strategies for motels. The managers of motels can refer to the ten improvement strategies to create excellent and competitive motel services.

Originality/value

The results combine “customers’ needs” with “the competitive meanings of quality attributes in the market” under limited resources, to upgrade motel service quality, customers’ willingness to purchase and motel competitiveness.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 11 December 2018

Ching-Chan Cheng, Ya-Yuan Chang, Ming-Chun Tsai, Cheng-Ta Chen and Yu-Chun Tseng

This study aims to develop a comprehensive LOHAS (lifestyles of health and sustainability) restaurant service quality scale by using a rigorous qualitative and…

Abstract

Purpose

This study aims to develop a comprehensive LOHAS (lifestyles of health and sustainability) restaurant service quality scale by using a rigorous qualitative and quantitative research process to effectively measure the service quality of LOHAS restaurants. Moreover, this study aims to further identify the Kano quality characteristics and strategic meanings of service attributes in LOHAS restaurants.

Design/methodology/approach

This study designed the preliminary items of the service quality scale for LOHAS restaurants (LORSERV scale) based on relevant literatures and expert interview procedures. This study identified the goodness of fit of the questionnaire content, construct validity and validity of the LORSERV scale using exploratory factor analysis and confirmatory factor analysis. The moderated regression was conducted to identify the Kano quality characteristics and strategic meanings of each service attribute in LOHAS restaurants.

Findings

The results indicated that the LORSERV scale included seven dimensions (internal sense of happiness, transitiveness, environment, healthy catering, service commitment, green practicability and thoughtfulness), for a total of 33 items. According to the results of the Kano model, the seven service attributes were categorized into the attractive quality. A total of 25 service attributes were categorized into the one-dimensional quality, and one service attribute was categorized into the must-be quality.

Originality/value

The contribution of this study is that the scale could facilitate operators of LOHAS restaurants to effectively understand customer perceptions of service quality and serve as a reference to upgrade and improve service quality. The identification of Kano quality characteristics for each service attribute is conducive for LOHAS restaurants to understand the strategic meanings of each service attribute and can serve as a reference to make distinctive service strategies to reach sustainable operations.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 10 January 2019

Hung-Che Wu and Ching-Chan Cheng

The purpose of this paper is to explore the structural relationship between green persistence intentions and their seven drivers – green authenticity, green perceptual…

Abstract

Purpose

The purpose of this paper is to explore the structural relationship between green persistence intentions and their seven drivers – green authenticity, green perceptual evaluation, green co-creation, green experiential memorability, green experiential satisfaction, green passionate love and green need for cognition in a green hotel context.

Design/methodology/approach

The data used in this study were based on a sample of 589 customers staying at one green hotel in New Taipei City of Taiwan. The predicted relationship was tested using the structural equation modeling and the hierarchical regression analysis.

Findings

The results indicate that green perceptual evaluation, green co-creation and green experiential memorability influence green experiential satisfaction. Green passionate love is influenced by green experiential satisfaction. Green need for cognition moderates the effect of green experiential satisfaction on green persistence intentions. Green persistence intentions are influenced by green experiential satisfaction and green passionate love.

Practical implications

To increase green authenticity, green perceptual evaluation, green co-creation, green experiential memorability, green experiential satisfaction, green passionate love, green need for cognition and green persistence intentions, the study findings will help green hotels to develop and implement market-orientated product and/or service strategies.

Originality/value

This paper provides data that lead to a better understanding of the relationships among green authenticity, green perceptual evaluation, green co-creation, green experiential memorability, green experiential satisfaction, green passionate love, green need for cognition and green persistence intentions in a green hotel context.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 31 no. 1
Type: Research Article
ISSN: 1355-5855

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Book part
Publication date: 7 January 2015

Abstract

Details

Adoption of Anglo-American Models of Corporate Governance and Financial Reporting in China
Type: Book
ISBN: 978-1-78350-898-3

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Article
Publication date: 4 December 2020

Yang Cheng and Zifei Fay Chen

This study focused on the impact of misinformation on social networking sites. Through theorizing and integrating literature from interdisciplinary fields such as…

Abstract

Purpose

This study focused on the impact of misinformation on social networking sites. Through theorizing and integrating literature from interdisciplinary fields such as information behavior, communication and relationship management, this study explored how misinformation on Facebook influences users' trust, distrust and intensity of Facebook use.

Design/methodology/approach

This study employed quantitative survey research and collected panel data via an online professional survey platform. A total of 661 participants in the USA completed this study, and structural equation modeling (SEM) was used to test the theoretical model using Amos 20.

Findings

Based on data from an online questionnaire (N = 661) in the USA, results showed that information trustworthiness and elaboration, users' self-efficacy of detecting misinformation and prescriptive expectancy of the social media platform significantly predicted both trust and distrust toward Facebook, which in turn jointly influenced users' intensity of using this information system.

Originality/value

This study contributes to the growing body of literature on information and relationship management and digital communication from several important aspects. First, this study disclosed the underlying cognitive psychological and social processing of online misinformation and addressed the strategies for future system design and behavioral intervention of misinformation. Second, this study systematically examined both trust and distrust as cognitive and affective dimensions of the human mindsets, encompassed the different components of the online information behavior and enriched one’s understanding of how misinformation affected publics' perceptions of the information system where it appeared. Last but not least, this study advanced the relationship management literature and demonstrated that a trustful attitude exerted a stronger influence on the intensity of Facebook use than distrust did.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2020-0130

Details

Online Information Review, vol. 45 no. 2
Type: Research Article
ISSN: 1468-4527

Keywords

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Article
Publication date: 6 March 2017

Tai-Wei Chiang and Ta-Cheng Chen

The categorization response model through gene expression patterns turns into one of the most favorable utilizations of the microarray technology. In this study, the aim…

Abstract

Purpose

The categorization response model through gene expression patterns turns into one of the most favorable utilizations of the microarray technology. In this study, the aim is to propose a grid computing-based meta-evolutionary mining approach as a categorization response model for gene selection and cancer classification.

Design/methodology/approach

The proposed approach is based on the grid computing infrastructure for establishing the best attributes set selected from a big microarray data. The novel discriminant analysis is based on vector distant of median method as the evaluation function of meta-evolutionary mining approach. In this study, the proposed approach lays stress on finding the best attributes set for constructing a categorization response model with highest categorization accuracy.

Findings

Examples for several benchmarking cancer microarray data sets were used to evaluate the proposed approach, whose results are also compared with other approaches in literatures. Experimental results from four benchmarking problems indicate that the proposed approach works effectively and efficiently, and the results of the proposed methods are superior to or as well as other existing methods in literatures.

Originality/value

The novel discriminant analysis is based on vector distant of median method as the evaluation function of meta-evolutionary mining approach to discover the best feature subset automatically from the microarray tumor database. In this study, the proposed approach lays stress on finding the best attributes set for constructing a categorization response model with highest categorization accuracy.

Details

Engineering Computations, vol. 34 no. 1
Type: Research Article
ISSN: 0264-4401

Keywords

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Article
Publication date: 17 May 2021

Makarand Amrish Mody, Lydia Hanks and Mingming Cheng

This study aims to conduct a critical review of the research on the sharing economy to identify its key intellectual foundations and their evolution and offers thematic…

Abstract

Purpose

This study aims to conduct a critical review of the research on the sharing economy to identify its key intellectual foundations and their evolution and offers thematic and methodological recommendations for future research to advance the domain.

Design/methodology/approach

A tri-method approach using bibliometric (co-citation) analysis, thematic content analysis and a quantitative systematic literature review was conducted on sharing economy research in hospitality and tourism journals, up to and including May 2020.

Findings

The findings from the three methods were coherent and provide a clear picture of the fact that while research on the sharing economy in hospitality and tourism has achieved significant depth, the breadth of the understanding of this area remains somewhat limited. Each of the three periods of research on the sharing economy identified in the study were marked by a focus on specific thematic areas, with largely Western-situated researchers demonstrating limited theoretical engagement and using a limited range of methods and perspectives (disciplinary, stakeholders and sectors) to examine these themes.

Research limitations/implications

Recommendations for future thematic research opportunities are provided using a multi-level perspective. The present review does not include research that incorporates the impacts of COVID-19, which has significantly disrupted the hospitality and tourism industry and is the focus of current research in the field. However, the review represents the largest and most comprehensive assessment of the state of research on the sharing economy prior to COVID-19, and, as such, can serve as a valuable baseline for future reviews of sharing economy research during and after the pandemic.

Originality/value

In contrast with previous literature reviews, the present review is comprehensive in its scope, methodology and temporal coverage of sharing economy research. It also examines the evolution of research on the topic, enabling a more nuanced identification of gaps and future thematic and methodological research opportunities.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 11 May 2020

Hsing-I. Hsiang, Chih-Cheng Chen, Liang-Fang Fan and Hao-Yin Cheng

The interaction between the silver powder and organic vehicle largely determines the rheological behavior of silver conductive paste. This study aims to prepare silver…

Abstract

Purpose

The interaction between the silver powder and organic vehicle largely determines the rheological behavior of silver conductive paste. This study aims to prepare silver conductive paste with an organic vehicle system consisting of ethyl cellulose (EC) and terpineol/butyl carbitol acetate solvent mixtures. The study also aims to measure the rheological behaviors of the silver conductive pastes with different solvent mixtures, EC molecular weights and silver content, to investigate the interaction among the polymer, solvent and silver powder and determine the main factors affecting the thixotropic index and maximum silver content.

Design/methodology/approach

The rheological behaviors of silver conductive pastes with different solvent mixtures, EC molecular weights and silver content were investigated using viscometer.

Findings

The shear thinning became significant with increasing EC molecular weight. The EC solvation with higher molecular weight in solvent is better than that of EC with lower molecular weight. This leads to a stronger interaction between the silver powder and EC with higher molecular weight and consequently good silver particle dispersion. The relative viscosity of silver conductive paste at 10 s−1 increases significantly with increasing silver content, but the relative viscosity at 100 s−1 is much less sensitive to the silver content. The viscosities at low and high shear rate can be increased by increasing the silver content and EC molecular weight, respectively.

Originality/value

The interaction among the polymer, solvent and silver powder was investigated for the silver paste with high solid content. The main factors affecting the viscosities at high and low shear rates, thixotropic index and maximum silver content were determined.

Details

Circuit World, vol. 47 no. 1
Type: Research Article
ISSN: 0305-6120

Keywords

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Article
Publication date: 18 April 2017

Chih-Cheng Volvic Chen and Chih-Jou Chen

The purpose of this paper is to examine the impact of customer participation in the service delivery process by designing and testing an empirical model with the…

Abstract

Purpose

The purpose of this paper is to examine the impact of customer participation in the service delivery process by designing and testing an empirical model with the customers’ point of view in mind.

Design/methodology/approach

Data are collected from 176 customers in the context of professional financial insurance services. The proposed model is analyzed with partial least squares (PLS) path modeling in SmartPLS 2.0 software.

Findings

The results of the study show that customer participation produces positive effects on customer satisfaction and affective commitment through the customer relational value. Affective commitment is a strong predictor of repurchase intention, but no relationship between customer satisfaction and repurchase intention was found.

Practical implications

This study suggests that customer participation can be a win-win situation for customers and the service firm. Customers who create relational value with their service providers effectively enjoy their services more and are more likely to build and maintain long-term relationships with their service firm.

Originality/value

The findings highlight the roles of the customer and indicate the heuristic value of viewing customer satisfaction and affective commitment as consequences of customer participation. By identifying the effects of customer participation in the service interaction, organizations can determine optimum roles for customers in the service delivery process that will yield a more efficient use of organization resources and improve operational performance.

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Article
Publication date: 2 October 2017

Yi-Cheng Chen, Yun-Hao Cheng, Jui-Tang Tseng and Kun-Ju Hsieh

This paper aims to present simulation results of a harmonic drive (HD) with involute flexspline (FS) profiles based on two-dimensional (2-D) finite element analysis (FEA).

Abstract

Purpose

This paper aims to present simulation results of a harmonic drive (HD) with involute flexspline (FS) profiles based on two-dimensional (2-D) finite element analysis (FEA).

Design/methodology/approach

First, the mathematical model of the FS with involute tooth profile was developed using a straight-edge rack cutter based on the theory of gearing. Then the engaging circular spline (CS) with conjugate tooth profile of FS was derived based on the enveloping theory and theory of gearing. Additionally, a mesh generation program was developed to discretize the FS based on the mathematical model. An elliptical wave generator (WG) was inserted into the FS, and a torque was applied to drive the FS meshing with the CS. The WG and the CS were both assumed to be rigid in the finite element model.

Findings

Finally, a 2-D FEA was conducted to explore the stress distribution on the FS, the engagement movement of the FS, the torsional stiffness and the engaged area of teeth of the HD under various conditions. Moreover, this research also studied the effect of changing pressure angle of the involute FS on the performance of the HD.

Research limitations/implications

The simulation model and methodology presented in this paper paved the way for further investigation and optimization of the HD with involute tooth profile FS and conjugate CS.

Originality/value

The simulation model of HD is established on conjugate shape based on the theory of gearing and an automatic mesh generation program is developed to generate the finite element model. The characteristics of the HD can thus be simulated according to the developed model.

Details

Engineering Computations, vol. 34 no. 7
Type: Research Article
ISSN: 0264-4401

Keywords

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