Desai, a College Student, faced a job search dilemma. Desai applied for two internships – one with a company known for a good culture, Strategic Carrier Logistics (SCL)…
Desai, a College Student, faced a job search dilemma. Desai applied for two internships – one with a company known for a good culture, Strategic Carrier Logistics (SCL), the other with Thijs Marketing, a company in an industry more familiar and desirable to Desai. After a number of recruitment interactions with both companies, Desai received an offer from SCL and was given two days to decide. Unsure whether Thijs Marketing would make an offer, Desai considered accepting the offer from SCL, but reneging if Thijs eventually offered a job.
The case was developed from primary sources, where “Desai’s” first-hand experience in searching for a job provides the true account of the events noted in the case. The names and demographic information for individuals were changed.
Relevant courses and levels
This case study is appropriate for graduate and undergraduate courses in organizational behavior (i.e. decision-making), human resources management (i.e. employee recruitment), and business ethics (i.e. ethical decision-making).
In Richmond Fellowship Workschemes, supporting people in open employment is a team effort. Barnet's Qest team write about how they structure their work and share some of…
This paper aims to revisit the preventive maintenance scheduling literature. The problem to be solved is the simultaneous scheduling of resource‐constrained preventive…
This paper aims to revisit the preventive maintenance scheduling literature. The problem to be solved is the simultaneous scheduling of resource‐constrained preventive maintenance and operations. In particular, the expression that defines the period‐dependent cost function for a preventive maintenance scheduling activity is redefined. A case study is presented from the shipping industry.
In this paper a mathematical theory of differential calculus known as three‐dimensional wave equation is applied. The methodology involves transforming the preventive maintenance cost function that is expressed in terms of several variables into a more precise framework. The motivation for the work is the need to measure the total preventive maintenance scheduling cost more precisely than with the use of the existing linear cost structure.
In this paper the findings from the analysis carried out found evidence that validates the claim of the feasibility of analyzing preventive maintenance cost using the approach proposed.
The paper shows that, in practice, maintenance managers strive to reduce the cost of preventive maintenance activities in order to achieve low cost production of goods. This would encourage a high patronage of customers and prevent decisions being made on wrong data. The approach presented here aims at correcting this weakness by revealing a more precise and reliable method of preventive maintenance scheduling cost computation. This is a scientific tool that should be of immense benefit to maintenance planners, particularly those actively engaged in scheduling functions.
The work in this paper is new, since a novel framework is presented in a way that has not been documented earlier.
The paper sets out to identify the challenges and potential responses Ireland has related to the potential loss of jobs due to offshoring in a key Irish employment sector…
The paper sets out to identify the challenges and potential responses Ireland has related to the potential loss of jobs due to offshoring in a key Irish employment sector. The following research question is addressed. How can Irish call centers effectively respond to offshore competition?
This case study is a based on a field research project including interview and survey data. The project was supported by The Irish Development Agency (IDA) to obtain data about the workers, management and demographic trends of the Irish call center sector. A review of literature available on the subject and observations made during the data gathering phase of a field research project run during the summer of 2004.
Shows that the global market for offshoring is growing at an accelerated rate due to economic drivers, cultural perceptions and expectations of corporate managers, SMEs, and IT systems integrators. Illustrates how Ireland can turn the problems associated with offshoring into strategic advantage.
The paper proposes responses to the threat of lost jobs in Ireland due to the forces of globalization may offer useful insights for other countries facing similar economic threats.
Very few papers have been published related to Irish job migration. The value is the paper studies a significant Irish industry sector in terms of employment and very real issues related to the globalization of jobs via offshoring. This is important to the IDA and to economic development practitioners in other countries facing the loss of jobs to globalization and offshoring.
Increasingly, on‐the‐job experiences are being recognised as themost significant source for learning how to perform complex jobs. Toaccelerate the development of engineers…
Increasingly, on‐the‐job experiences are being recognised as the most significant source for learning how to perform complex jobs. To accelerate the development of engineers worldwide and to counter the lengthier and less predictable results of “business as usual,” Mobile Oil has taken a systematic, focused approach to on‐the‐job development. Particular attention is given to foreign locations where there is strong emphasis on indigenisation and transfer of technology. A unique competency approach has been used to benchmark outstanding performance in engineering jobs and provide a common language for development discussions. The development process emphasises challenging assignments and supervisory coaching. The programme consists of a recurring cycle of systematic assessments of engineers; feedback and development discussions between engineers and their supervisors; development plans integrated with work unit objectives; and a resource guide that provides development options. Key organisational issues of implementation are described. Features which characterise successful programmes are identified and analysed.
Reference librarians in various library settings are often assigned responsibilities for training students, support staff, or other new professionals, a task for which…
Reference librarians in various library settings are often assigned responsibilities for training students, support staff, or other new professionals, a task for which they rarely have sufficient professional education. This bibliography recommends readings on topics that will assist reference librarians in understanding the philosophy of staff development. The readings listed here cover subjects such as: establishing an atmosphere that facilitates learning, assessing training needs, describing competent performance, writing clear and specific objectives, selecting appropriate training methods, maintaining skills and providing feedback, and evaluating the effectiveness of a training program.
Office automation as it is being introduced today aims “to automate office procedures”, as I.B.M. points out, not “merely to mechanize tasks”. It refers to the use of…
Office automation as it is being introduced today aims “to automate office procedures”, as I.B.M. points out, not “merely to mechanize tasks”. It refers to the use of computer technology to process and transmit information, combining word and data processing. Automation also involves linking together today's many modern devices into “integrated office systems”. Because new technology is being developed to computerize the very flow of work in the office, its potential impact is qualitatively different from previous office equipment which “mechanized” or “automated” routine tasks.
Alycen McAuley is the Director of Corporate Sponsorships for Charles Schwab, a Fortune 500 financial services company. Here she talks with Jay Gladden about the…
Alycen McAuley is the Director of Corporate Sponsorships for Charles Schwab, a Fortune 500 financial services company. Here she talks with Jay Gladden about the sponsorship industry, Schwab's goals with sponsorship, sponsorship evaluation and the future of corporate sponsorship.
This paper seeks to build on a previous article published in International Journal of Social Economics Vol. 33 No. 10 titled, “A case study in the globalization of jobs in…
This paper seeks to build on a previous article published in International Journal of Social Economics Vol. 33 No. 10 titled, “A case study in the globalization of jobs in Ireland” by objectively assessing many socioeconomic implications of the call center industry in Ireland. The paper first builds a foundation of understanding on what comprises the call center sector and highlights the fact that it is a large, complex and stratified business. It investigates the socioeconomic impact of this industry on Ireland by analyzing how Irish call center jobs pay compared with other Irish industry sectors and the impact of immigration on salary levels. The paper also assesses the evolution of the business model of Irish call centers and Ireland's international recruiting patterns as they impact the Irish labor pool. Finally, it seeks to explore in depth the nature of call center sociopolitical activity and influence.
This general review is based on a field research project including survey data obtained by a team from the University of Southern Mississippi and supported by The Irish Development Agency (IDA). The survey collected data about the workers, management and demographic trends of the Irish call/contact center sector. This information is enhanced by review of literature and available secondary data.
This paper builds a foundational understanding for the reader of the true nature of the call center business within Ireland and in global terms. It offers a balanced assessment to the common perception that call centers are white‐collar sweatshops and articulates the true nature of this stratified and evolving business sector. The paper then explores the socioeconomic impact of the evolution of this key employment sector in Ireland.
It builds on the case study paper featured in Vol. 33 No. 10 of the International Journal of Social Economics by investigating in greater detail the social and economic impact of this research on Irish workers. The value is that the paper studies a significant Irish industry sector in terms of social effects brought on by change due to advances in technology and the globalization of jobs. This is important to economic development groups such as IDA Ireland and development agencies in other countries facing similar situations.
A RECENT ‘Dixon of Dock Green’ television episode portrayed a Time and Motion consultant in a very unfavourable light. The script writers did not attempt to explain his work, being too intent on creating credible circumstances for an attempted murder. All they needed was to build up a situation which made the workers' hostility to his activities obvious. It is to be hoped that homicide is not now an added occupational risk of consultants or Work Study men!