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Online patient reviews are of considerable importance on online health platforms. However, there is limited understanding of how these reviews are generated and their impact on patients' choices of physicians. Therefore, this study aims to investigate the antecedents and consequences of online patient reviews on online health platforms.

This study introduced an online interaction model with multiple stages aimed at examining how physicians' service quality affects patients' review behavior and, consequently, influences patients' choices of physicians.

The results revealed that technical quality and emotional care significantly influenced the effort that patients exert and their use of positive emotional words when writing reviews, which, in turn, positively influenced patients' selection of physicians. Moreover, it was found that the voice channel had a significant moderating effect on the relationship between physician service quality and patient review behavior.

The study’s findings can help online health platform managers improve the platform system by optimizing the integrated text and voice interaction functions. The findings can also support physicians in improving service quality, managing online reviews and attracting patients’ choices.

This study enriches the literature on physician service quality, patient online reviews and choices in online health platforms. Furthermore, this study offers a novel perspective on the social exchange process in online healthcare settings by highlighting the role of media in shaping physician–patient interactions.

The pandemic has caused severe disruptions and significant losses in various industries. In particular, the nursing service industry has been greatly affected, leading to increased service costs and attrition of nursing service provider (NSP) residents. Although prior studies suggest that outsourcing may mitigate losses from disruptions, there still lacks a detailed analysis of whether and when to adopt such a disruption solution.

This study develops a two-period game-theoretical model to explore the impacts of demand and cost disruptions caused by the pandemic on NSPs’ operational strategies, suppliers’ strategy choices and equilibrium prices and demand.

The results present several novel managerial insights. First, we suggest that higher demand and cost disruptions decrease service demand, but do not necessarily prompt an NSP to outsource nursing services. Interestingly, we find that even when the service cost of the outsourcing strategy is low, the NSP may still insist on the in-house strategy. Additionally, the equilibrium strategy does not always result in lower prices and higher demand.

Our findings provide insightful takeaways for NSPs to cope with the pandemic in the nursing service industry. The results also offer theoretical support for other industries to recover from demand and cost disruptions.

The elderly service industry is emerging in China. The Chinese government introduced a series of policies to guide elderly service enterprises to improve their service quality. This study explores novel differentiated subsidy strategies that not only promote the improvement of service quality in elderly service enterprises but also alleviate the financial burden on the government.

Evolutionary game and Hotelling models are employed to investigate this issue. First, a Hotelling model that considers consumer word-of-mouth preferences is established. Subsequently, an evolutionary game model between local governments and enterprises is constructed, and the evolutionary stable strategies of both parties are analyzed. Finally, simulation experiments are conducted.

The findings indicate that local government decisions have a significant influence on the behavior of elderly service enterprises. Increasing the proportion of local governments opting for subsidy strategies helps incentivize elderly service enterprises to improve their service quality. Furthermore, providing differentiated subsidies based on the preferences of the customer base of elderly service enterprises can encourage service quality improvement while reducing government expenditure. The findings offer valuable insights into the design of government subsidy policies.

Compared with previous research, this study examines the role of consumer preferences in a differentiated subsidy policy. This enriches the authors’ understanding of the field by incorporating neglected aspects of consumer preferences in the context of the emerging elderly service industry.

Blockchain technology has been recognized as a potential solution to the challenges in managing healthcare information. Its adoption in the healthcare industry has garnered the attention of healthcare institutions and governments. Given the significant role of subsidies in promoting technology adoption, this study applies evolutionary game theory to examine the impact of government subsidies on the adoption of blockchain technology by healthcare institutions.

First, the authors analyze the interests of government administration departments and healthcare institutions separately in regards to blockchain adoption. Subsequently, the authors develop the payoff matrix of both participants and construct the evolutionary game model. And then, the authors calculate the replication dynamic equations and analyze the decision evolution of both participants through the replication dynamic equations and numerical experiments.

The numerical experiments demonstrate that government subsidies are effective in encouraging healthcare institutions to adopt blockchain technology. The study also reveals the necessary amount of subsidy required to guide healthcare institutions towards adoption. Additionally, the validity of the evolutionary game model in analyzing the interaction between governments and healthcare institutions is confirmed by the results.

Blockchain adoption in the healthcare industry differs from other emerging technologies, as there is the potential for it to reduce revenue for healthcare institutions. This study contributes to the analysis of theoretical models for promoting blockchain in the healthcare industry through subsidies. Additionally, it demonstrates the potential of evolutionary game theory in analyzing the adoption of blockchain technology, and the interaction between governments and healthcare institutions.

The purpose of this paper is to understand the effect of platform characteristics (i.e. media richness and interactivity) on individual perception (i.e. outcome expectations) and consequent behavioral response (i.e. user participation in online health communities (OHCs)) based on the stimulus-organism-response (S-O-R) model.

This study developed a research model to test the proposed hypotheses, and the proposed model was tested using partial least squares structural equation modeling (PLS-SEM) for which data were collected from 321 users with OHC experience using an online survey.

The empirical results show the following: (1) the three dimensions of media richness significantly affect the three outcome expectations, except that richness of expression has no significant effect on the outcome expectation of health self-management competence. (2) Human-to-human interaction significantly affects the three outcome expectations. Moreover, compared with human-to-human interaction, human-to-system interaction has a stronger impact on the outcome expectation of health self-management competence. (3) The three outcome expectations have a significant influence on user participation in OHCs.

This study extends the understanding about how platform characteristics (i.e. media richness and interactivity) motivate user participation in the context of OHCs. Drawing on the S-O-R model, this study reveals the underlying mechanisms by which media richness and interactivity are associated with outcome expectations and by which outcome expectations is associated with user participation in OHCs. This study enriches the literature on media richness, interactivity, outcome expectations and user participation in OHCs, providing insights for developers and administrators of OHCs.

Complex cost structures and multiple conflicting objectives make selecting an appropriate cloud service difficult. The purpose of this study is to propose a novel group consensus decision making method for cloud services selection with knowledge deficit by trust functions.

This article proposes a knowledge deficit-based multi-criteria group decision-making (MCGDM) method for cloud-service selection based on trust functions. Firstly, the concept of trust functions and a ranking method is developed to express the decision-making opinions. Secondly, a novel 3D normalized trust degree (NTD) is defined to measure the consensus levels. Thirdly, a knowledge deficit-based interactive consensus model is proposed for the inconsistent experts to modify their decision opinions. Finally, a real case study has been carried out to illustrate the framework and compare it with other methods.

The proposed method is practical and effective which is verified by the real case study. Knowledge deficit is an important concept in cloud service selection which is verified by the comparison of the proposed recommended mechanism based on KDD with the conventional recommended mechanism based on average value. A 3D NTD which considers three values (trust, not trust and knowledge deficit) is defined to measure the consensus levels. A knowledge deficit-based interactive consensus model is proposed to help decision-makers reach group consensus. The proposed group consensus model enables the inconsistent decision-makers to accept the revised opinions of those with less knowledge deficit, rather than accepting the recommended opinions averagely.

The proposed a knowledge deficit-based MCGDM cloud service selection method considers group consensus in cloud service selection. The concept of knowledge deficit is considered in modeling the group consensus measuring and reaching method.

This study aims to investigate the process of developing loyalty in the Chinese mobile health community from the information seeking perspective.

A covariance-based structural equation model was developed to explore the mobile health community loyalty development process from information seeking perspective and tested with LISREL 9.30 for the 191 mobile health platform user samples.

The empirical results demonstrate that the information seeking perspective offers an interesting explanation for the mobile health community loyalty development process. All hypotheses in the proposed research model are supported except the relationship between privacy and trust. The two types of mobile health community loyalty—attitudal loyalty and behavioral loyalty are explained with 58 and 37% variance.

This paper has brought out the information seeking perspective in the loyalty formation process in mobile health community and identified several important constructs for this perspective for the loyalty formation process including information quality, communication with doctors and communication with patients.

With the popularity of the internet, access to health-related information has become more convenient. However, the easy acquisition of e-health information could lead to unfavorable consequences, such as health anxiety. The purpose of this paper is to explore a set of important influencing factors that lead to health anxiety.

Based on the stimulus–organism–response (S-O-R) framework, we propose a theoretical model of health anxiety, with metacognitive beliefs and catastrophic misinterpretation as the mediators between stimulus factors and health anxiety. Using 218 self-reported data points, the authors empirically examine the research model and hypotheses.

The study results show that anxiety sensitivity positively affects metacognitive beliefs. The severity of physical symptoms has a significant positive impact on catastrophic misinterpretation. Metacognitive beliefs and catastrophic misinterpretation have significant positive impacts on health anxiety.

Based on the S-O-R model, this paper develops a comprehensive model to explain health anxiety and verifies the model using firsthand data.

The purpose of this paper is to propose novel attitudinal prioritization and correlated aggregating methods for multiple attribute group decision making (MAGDM) with triangular intuitionistic fuzzy Choquet integral.

Based on the continuous ordered weighted average (COWA) operator, the triangular fuzzy COWA (TF-COWA) operator is defined, and then a novel attitudinal expected score function for triangular intuitionistic fuzzy numbers (TIFNs) is investigated. The novelty of this function is that it allows the prioritization of TIFNs by taking account of the expert’s attitudinal character. When the ranking order of TIFNs is determined, the triangular intuitionistic fuzzy correlated geometric (TIFCG) operator and the induced TIFCG (I-TIFCG) operator are developed.

Their use is twofold: first, the TIFCG operator is used to aggregate the correlative attribute value; and second, the I-TIFCG operator is designed to aggregate the preferences of experts with some degree of inter-dependent. Then, a TIFCG and I-TIFCG operators-based approach is presented for correlative MAGDM problems. Finally, the propose method is applied to select investment projects.

Based on the TIFCG and I-TIFCG operators, this paper proposes a novel correlated aggregating methods for MAGDM with triangular intuitionistic fuzzy Choquet integral. This method helps to solve the correlated attribute (criteria) relationship. Furthermore, by the attitudinal expected score functions of TIFNs, the propose method can reflect decision maker’s risk attitude in the final decision result.

Collaborative recommender systems play a crucial role in providing personalized services to online consumers. Most online shopping sites and many other applications now use the collaborative recommender systems. The measurement of the similarity plays a fundamental role in collaborative recommender systems. Some of the most well-known similarity measures are: Pearson’s correlation coefficient, cosine similarity and mean squared differences. However, due to data sparsity, accuracy of the above similarity measures decreases, which makes the formation of inaccurate neighborhood, thereby resulting in poor recommendations. The purpose of this paper is to propose a novel similarity measure based on potential field.

The proposed approach constructs a dense matrix: user-user potential matrix, and uses this matrix to compute potential similarities between users. Then the potential similarities are modified based on users’ preliminary neighborhoods, and k users with the highest modified similarity values are selected as the active user’s nearest neighbors. Compared to the rating matrix, the potential matrix is much denser. Thus, the sparsity problem can be efficiently alleviated. The similarity modification scheme considers the number of common neighbors of two users, which can further improve the accuracy of similarity computation.

Experimental results show that the proposed approach is superior to the traditional similarity measures.

The research highlights of this paper are as follows: the authors construct a dense matrix: user-user potential matrix, and use this matrix to compute potential similarities between users; the potential similarities are modified based on users’ preliminary neighborhoods, and k users with the highest modified similarity values are selected as the active user’s nearest neighbors; and the proposed approach performs better than the traditional similarity measures. The manuscript will be of particular interests to the scientists interested in recommender systems research as well as to readers interested in solution of related complex practical engineering problems.