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Article
Publication date: 14 November 2016

Changsu Kim, Minghui Kang and Tao Wang

The purpose of this paper is to examine whether social networking site (SNS) communities benefit from collective knowledge and collaboration, which represent a portfolio…

Abstract

Purpose

The purpose of this paper is to examine whether social networking site (SNS) communities benefit from collective knowledge and collaboration, which represent a portfolio of knowledge transfer on SNSs.

Design/methodology/approach

A survey was conducted on a large scale through an online questionnaire. Structural equation modeling was employed to analyze data collected from 674 experienced SNS users.

Findings

The results indicate that all three exogenous variables, presented as user characteristics and integrated into SNS user characteristics, were positively related to the knowledge transfer portfolio, namely, to collective knowledge and collaboration, and these variables had significant moderating effects on SNS users’ community cohesiveness. Early SNS adoption was more likely than late SNS adoption to moderate the relationship between collective knowledge and community cohesiveness and that between collective collaboration and community cohesiveness.

Practical implications

The findings provide useful insights for SNS operators to enhance the process of collaborative knowledge transfer. They may also be used to obtain better insights into important factors that require closer attention during SNS use.

Originality/value

The present study provides a systematic analysis of SNS use by considering a new research model and investigating the effects of SNS-based knowledge transfer on user outcomes based on three major characteristics of SNS users. The results are expected to provide a major foundation for further SNS research and a better understanding of the relationships between SNS user characteristics, knowledge transfer, and community cohesiveness.

Details

Online Information Review, vol. 40 no. 7
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 11 May 2015

Changsu Kim, In-Seok Lee, Tao Wang and Mirsobit Mirusmonov

The purpose of this paper is to examine employees’ personal performance after mobile customer relationship management (m-CRM) use based on an updated model of information…

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Abstract

Purpose

The purpose of this paper is to examine employees’ personal performance after mobile customer relationship management (m-CRM) use based on an updated model of information system (IS) success. The authors also investigate whether personal performance of employees varies according to the period of m-CRM use.

Design/methodology/approach

Bootstrapping is employed to analyze data collected from a survey of firms using m-CRM. The survey targeted executives and staff members in departments related to the development and application of m-CRM systems.

Findings

The results indicate that some of the factors had no significant effect on employees’ personal performance through employee satisfaction and system use as mediators. Overall, however, the three types of quality had significant effects on employees’ personal performance through employee satisfaction and system use.

Practical implications

The study provides a number of strategies that managers or executives might deploy within organizations to improve employees’ personal performance through the implementation of m-CRM systems. It is of paramount importance for managers or executives to develop m-CRM systems that provide high-quality information and service including sufficient customer-based analysis, up-to-date customer information, barrier-free design and personalized service.

Originality/value

It is the first study to empirically test the role of m-CRM characteristics in predicting employees’ personal performance. This study will not only add contribution to the DeLone and McLean’s theory, but also contribute to the IS literature in IS success. The findings will also provide useful insights for guiding managers or executives in formulating and executing effective strategies to enhance the level of m-CRM use and employee satisfaction which in turn promote personal performance.

Details

Industrial Management & Data Systems, vol. 115 no. 4
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 2 March 2012

Stephen Bradley, Changsu Kim, Jongheon Kim and In Lee

The purpose of this conceptual paper is to provide a typology for classification of the digital goods business (DGB), analyzing its characteristics with selected cases, to…

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3104

Abstract

Purpose

The purpose of this conceptual paper is to provide a typology for classification of the digital goods business (DGB), analyzing its characteristics with selected cases, to suggest an evolution strategy appropriate for today's digital business economy, and to address the research implications.

Design/methodology/approach

Based on a focus group interview, the study identified and classified the DGB models into four types in terms of sales channels and service methods, and further proposed five evolution strategies for the DGM.

Findings

The paper proposes five evolution strategies for the DGB: from streaming direct to streaming intermediary; from download direct to download intermediary; from download intermediary to streaming intermediary; from download direct to streaming direct; and from download direct to streaming intermediary. These evaluation strategies will be suitably applicable to the type of digital goods for which a business strives.

Research limitations/implications

As the study is exploratory in nature, further research will be required to empirically confirm the findings of the underlying study regarding various DGBs, such as software, games, and movies. In addition, as the proposed typology reflects only the current state of the DGB industry, a further elaboration of the typology may also prove necessary in the future as technologies and the DGB industry evolve.

Originality/value

Providing a useful theoretical foundation for future DGB studies and valuable insight into practical applications in the ever‐growing DGB field, the paper delivers transitional strategic insights based on digital goods taxonomy. This strategic implication can be applicable to analyzing and explaining current DGB cases.

Details

Management Decision, vol. 50 no. 2
Type: Research Article
ISSN: 0025-1747

Keywords

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Article
Publication date: 26 July 2011

Changsu Kim, Wu Zhan and M. Krishna Erramilli

Drawing on the resource‐based view and organizational learning theory, this study aims to examine the effect of resources and capabilities on international joint venture…

Abstract

Purpose

Drawing on the resource‐based view and organizational learning theory, this study aims to examine the effect of resources and capabilities on international joint venture (IJV) performance.

Design/methodology/approach

Departing from the extant research which largely assumes a bipartite relationship, the present study views an IJV as representing a tripartite relationship involving the IJV, its foreign parent and its local parent. Accordingly, it examines the effect of resources contributed by both foreign and local parents on IJV performance. It also examines how the IJV's absorptive capacity moderates the relationship between resource acquisition and performance.

Findings

Results from a survey of 102 IJVs in China provide general support for the argument that performance of IJVs seems to be driven by the complementary resources of partner firms in combination with absorptive capacity of IJV.

Originality/value

The findings from this study are useful for researchers interested in performance of iIJVs.

Details

Journal of Asia Business Studies, vol. 5 no. 2
Type: Research Article
ISSN: 1558-7894

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Article
Publication date: 1 April 2004

Changsu Kim and Robert D. Galliers

The world of business is being profoundly transformed by the Internet and electronic commerce. The rapid advancement of Internet technology and its applications holds…

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3901

Abstract

The world of business is being profoundly transformed by the Internet and electronic commerce. The rapid advancement of Internet technology and its applications holds promise for the expansion of business opportunities in the global digital economy. Internet systems support a world‐wide broadcasting capability, a mechanism for information dissemination and a medium for electronic commerce between organizations and customers across countries. Describes research that leads to the derivation of a diffusion model of Internet systems, comprising four key dimensions: external market factors, external technical factors, internal organization factors, and internal systems factors. The intention is for this model to provide a theoretical base for further research on electronic commerce and Internet technology diffusion.

Details

Internet Research, vol. 14 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 21 August 2017

Bodo Steiner, Kevin Lan, Jim Unterschultz and Peter Boxall

The purpose of this paper is to explore drivers of alliance formation in a specialized supply chain from a manager’s perspective, focussing on firm-specific resources…

Abstract

Purpose

The purpose of this paper is to explore drivers of alliance formation in a specialized supply chain from a manager’s perspective, focussing on firm-specific resources, resources embedded in inter-firm relationships and capabilities under the control of the focal firm.

Design/methodology/approach

This paper focusses on the resource-based view to obtain insights from the analysis of a manager survey conducted in Canada’s beef sector, applying a logistic regression approach to study alliance formation.

Findings

In identifying significant roles for resource richness and diversification of resource usage, the analysis highlights the importance of resource characteristics underlying factor market imperfections as drivers of alliance formation in a single primary input supply chain. The results suggest that resource heterogeneity is important for alliance formation and organizational success in specialized supply chains.

Research limitations/implications

If previous alliance-related experience of managers, controlled for in the underlying cross-sectional survey, serves as an approximation for persistent unobservables impacting the alliance formation decision, we may face spurious state-dependence.

Practical implications

Managers interested in building compatible alliances in specialized single primary input supply chains may benefit from an improved understanding of the differential role of resource characteristics and resource heterogeneity for alliance formation, as these can function as a source of competitive advantage.

Originality/value

The analysis provides new insights from an individual manager’s perspective on alliance formation drivers in a specialized agri-food supply chain, thereby solidifying extant findings on alliance formation obtained in other sectors. The study contributes to the understanding of the role of resources in alliance formation with regard to prior relationship experience, resource heterogeneity and thus causal ambiguity, thereby also contributing to the debate of the role of relational capabilities vs firm-internal resources for sustained competitive advantage.

Details

Journal of Strategy and Management, vol. 10 no. 3
Type: Research Article
ISSN: 1755-425X

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Article
Publication date: 17 October 2018

Giuseppe Tattara

The purpose of this paper is to examine the process of capability building at subsidiary level and the forces preventing such process. The paper discusses and tests three…

Abstract

Purpose

The purpose of this paper is to examine the process of capability building at subsidiary level and the forces preventing such process. The paper discusses and tests three propositions governing this process.

Design/methodology/approach

This research is based on multiple case studies. A case study research is most useful when addressing issues about which little prior theory has been developed or empirical evidence collected.

Findings

Subsidiaries in Asia operate in a way substantially different from those in the West. Specifically what ways do market specificities in Asian economies serve to either inhibit or positively encourage the development of a subsidiary? What are the circumstances which could induce subsidiaries to outsource production?

Research limitations/implications

Future research should explore the regional effect on MNE subsidiary types and different flexibilities exhibited in the value chain. What are the specific aspects (macro and micro) that explain variations of business strategies at subsidiary levelboth over time and between countries?

Practical implications

Multinational enterprises (MNEs) should be aware of the strong potential for capability development at the subsidiary level. This increased awareness ought to induce consideration in MNEs about how best to encourage such know capability development and how to leverage these capabilities for a better MNE performance.

Social implications

Managers who knew the host country languages and culture, and have outward-looking attitudes, are in advantageous positions to learn about new opportunities.

Originality/value

The paper offers empirical insights into the state and drivers of subsidiary performance in Asia. Specifically it shows how neglect of external conditions can act to open people’s eyes and foster a capability-building process within subsidiaries.

Details

Multinational Business Review, vol. 26 no. 4
Type: Research Article
ISSN: 1525-383X

Keywords

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