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Article
Publication date: 26 July 2011

Xiaoping Qiu, Gangqiao Shi, Changlin Song and Yang Xu

This paper aims to discuss in detail a feasible realization method of workflow engine for enterprise information management on the basis of database technology.

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Abstract

Purpose

This paper aims to discuss in detail a feasible realization method of workflow engine for enterprise information management on the basis of database technology.

Design/methodology/approach

Under the guidance of workflow management coalition (WfMC), the data model of the workflow engine is first presented based on the given process model, in which the attributes of process, activity and its relationships with role, application, workflow relation data and transfer condition are marked out. Then the basic control principles of the workflow engine are designed based on the necessary tables of process instances and activity instances, in which the control method of process instance and activity instance are discussed in detail including the creation, startup, management or status evolvement of the instance.

Findings

In the research, the workflow engine is successfully programmed as this realization method on the development platform of SQL server 2000 and Visual Studio 2005 and the results show the effectiveness of the workflow engine for inventory information management.

Originality/value

The paper gives a feasible realization method for business process management in enterprises using the advanced workflow technology, which can assign flexibility to the information management and improve the whole performance of an enterprise while facing changing market requirements.

Details

Journal of Enterprise Information Management, vol. 24 no. 4
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 14 May 2021

Changlin Wang, Thompson S.H. Teo, Yogesh Dwivedi and Marijn Janssen

Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on…

Abstract

Purpose

Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-government affect their satisfaction with the government.

Design/methodology/approach

Grounded in the uses and gratifications theory (UGT), the authors suggest that the satisfaction in m-government should be constructed in terms of the satisfaction with m-government and the satisfaction with the government. The research model of citizen satisfaction in the context of m-government is tested through partial least squares (PLS) (SmartPLS 2.0) based on data collected from a survey study in China.

Findings

The results indicate that the three important social benefits, e.g. convenience, transparency and participation, are positively associated with process gratification, whereas only convenience is positively associated with content gratification. The results suggest that both process gratification and content gratification are positively associated with citizen satisfaction with the government. Furthermore, the research suggests that process and content gratification have a mediating role, whereas compatibility has a moderating role.

Practical implications

This research provides insights to practitioners on how to facilitate citizen satisfaction by increasing citizens’ social benefits and improving process and content gratification.

Originality/value

This study contributes to the literature by offering a framework for analyzing the impact of citizens’ use of m-government on their satisfaction with the government. The work also contributes to UGT by categorizing user gratifications into process gratifications, content gratifications and citizen satisfaction with the government.

Details

Information Technology & People, vol. 34 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

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