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This study provides a comprehensive framework of adaptation in triadic business relationship settings in the service sector. The framework is based on the industrial network approach (see, e.g., Axelsson & Easton, 1992; Håkansson & Snehota, 1995a). The study describes how adaptations initiate, how they progress, and what the outcomes of these adaptations are. Furthermore, the framework takes into account how adaptations spread in triadic relationship settings. The empirical context is corporate travel management, which is a chain of activities where an industrial enterprise, and its preferred travel agency and service supplier partners combine their resources. The scientific philosophy, on which the knowledge creation is based, is realist ontology. Epistemologically, the study relies on constructionist processes and interpretation. Case studies with in-depth interviews are the main source of data.

This paper develops an argument about how contentious changes unfold in organizational fields, focusing on the role of uncertainty – and the networks people use to address uncertainty. We propose that as controversial practice gains traction and spreads, the nature of uncertainty facing organizational decision makers also evolves. This dynamic has important implications for how different actors and networks can influence change. We illustrate our argument with a mixed-methods case study on the diffusion of domestic partner benefits across US Fortune 500 companies. Our findings shed light on how – and when – social activists, corporate elites, and middle managers can influence the corporate decision-making process.

The study here examines how business actors adapt to changes in networks by analyzing their perceptions or their network pictures. The study is exploratory or iterative in the sense that revisions occur to the research question, method, theory, and context as an integral part of the research process.

Changes within networks receive less research attention, although considerable research exists on explaining business network structures in different research traditions. This study analyzes changes in networks in terms of the industrial network approach. This approach sees networks as connected relationships between actors, where interdependent companies interact based on their sensemaking of their relevant network environment. The study develops a concept of network change as well as an operationalization for comparing perceptions of change, where the study introduces a template model of dottograms to systematically analyze differences in perceptions. The study then applies the model to analyze findings from a case study of Norwegian/Japanese seafood distribution, and the chapter provides a rich description of a complex system facing considerable pressure to change. In-depth personal interviews and cognitive mapping techniques are the main research tools applied, in addition to tracer studies and personal observation.

The dottogram method represents a valuable contribution to case study research as it enables systematic within-case and across-case analyses. A further theoretical contribution of the study is the suggestion that network change is about actors seeking to change their network position to gain access to resources. Thereby, the study also implies a close relationship between the concepts network position and the network change that has not been discussed within the network approach in great detail.

Another major contribution of the study is the analysis of the role that network pictures play in actors' efforts to change their network position. The study develops seven propositions in an attempt to describe the role of network pictures in network change. So far, the relevant literature discusses network pictures mainly as a theoretical concept. Finally, the chapter concludes with important implications for management practice.

Today, education shows an urgent need for transformation to better respond to the complex and interdependent nature of current learning and social challenges we are facing. This chapter is based on the evidence of schools and district initiatives that claim for systemic change with a strong focus on wider interconnection and collaboration between learners, professionals and organizations.

Networks for Change is a programme launched in 2017 by the Barcelona Education Consortium that intends to create professional networks of schools in the city. The programme seeks a deep change in the whole system: to influence how teachers learn from one another to lead a collective transformation of schools, moving towards inclusive, significant and profound learning of all students. To achieve this, the programme articulates 25 territorial networks of schools, spread over the 10 districts in the city of Barcelona, grouping a total of 283 schools (ages 3–18), 1,700 leadership teams and 10,000 teachers. The network sessions are facilitated by one district leader, existing a team of 13 facilitators in the programme. Each school assigns an internal and volunteering leadership team that is responsible to assist to the network meetings, so as to empower internal change processes in schools.

The present study evaluates the impact of the programme on the development of territorial networks, as well as on the changes emerged in school communities. The instruments used combine a quantitative and qualitative approach including a questionnaire for teams of leaders involved in the programme, a questionnaire for teachers from schools and a focus group with programme facilitators of the 25 networks.

The main results show that the Networks for Change programme is already becoming a response to the widely contrasted need to weave sustainable relationships between teachers from different schools in the system at the same time that it is strengthening the collaborative capacities of educational actors in the city’s neighbourhoods and territories. Likewise, and to take a step further in the development of the programme, it is suggested emphasizing the increase of transversality in the networks as cross-sector collaboration, distributing the leadership of the programme through its actors and establishing direct ways for the impact to schools and their transformation. Right now, the network mainly fulfils a function of generating learning among its participants, although the desired horizon is to extend this learning to the entire ecosystem and at the same time generate systemic change in the neighbourhoods in order to enhance and document real impact on learners.

We have been working together as husband and wife, as management professor and management consultant, and as coauthors for over 30 years. During that time, we have tailored an operations research–based approach to represent the functional infrastructure of organizations as networks of agreements for the transfer of deliverables, e.g., products, services, and communications, which connect internal organizational units and also their external relations. The network model is useful to understand organizations, support organization change, and develop management practices that improve efficiency, teamwork, and effectiveness. Throughout the application of this approach, we have observed often that “management is missing,” in organizations in general and in organization change management in particular, where managers and change agents may underestimate or fail to recognize the productive relationships at the foundation of performance in organizations, that these relationships are different from authority or social/affinity relationships, and that they require management. In this chapter, we distinguish the network approach that is fundamental to our work and the “missing” elements of management that are recognizable by using that approach. We then examine how “management is missing” in change management and how it might be restored.

The purpose of this paper is to address the effects of deep environmental changes on business network actors’ behaviors. The consequences of political, institutional, and socio-economic changes on Tunisian automotive spare-parts distribution networks during the past five years are examined. The authors chose the Tunisian automotive spare-parts distribution network for several important reasons. Most importantly, it gave us a unique platform to study the aftermath of deep political, socio-economic, and governance shocks caused by the Jasmin Revolution on a historically stable, simple, and productive business network within the import-dependent Tunisian spare-parts distribution system.

A qualitative, exploratory research project was conducted in Tunisia to assess and interpret changes in actors’ behaviors and business relationships within the automobile parts aftermarket due to major social, economic, and political upheavals. Automobile parts jobbers served as principal source of data for investigations. Jobbers were selected as key respondents because of the middle and pivotal position they occupy in Tunisian automobile parts distribution channels. For this reason, they were able to provide insightful and compelling information about business relationships with upstream channel members such as manufacturers and wholesalers as well as with downstream channel members such as retailers, repair shop owners, and repair technicians.

The authors found that seismic political, socio-economic, and interpersonal relationship shocks to institutions significantly impacted the behaviors of key actors in those networks, which, in turn, altered the nature and conduct of business within those networks. Profound changes in the companies’ external environment provoked changes in the companies’ proximate relationships and business dealings. In the short-run, these changes brought more conflictual and more short-term and selfish behaviors on the part of network actors in their ongoing business relationships. In long term, the increased volatility and uncertainty will likely bring wanted and unwanted institutional changes which, in turn, will likely create new forms of behaviors, relationships, and business networks. This new situation will cause a distrust between distribution actors and among notorious automotive brand names that are counterfeit and sold as genuine brand.

As in the case of qualitative methodology, this research has several limitations. One of them is the focus on jobbers. Although the choice of jobbers as a key respondent is justified by their middle role between the importer wholesalers as their suppliers and the repair shops as their clients, the views of these other actors are not directly mirrored in the research. Another limit is that only the most important jobbers were asked who were generally threatened by the counterfeit products and who did not deal with those products. Thus, the view of the new actors is missing from the picture.

Managers must pay attention to potentially dangerous combinations of elements which, when taken together, may prompt self-serving and destructive behaviors that may threaten the continued prosperity of long-standing business relationships and networks. As in the Tunisian case, the lower the level of compliance combined with the availability of low price, counterfeit or imported goods dramatically increased the level of short-term, malevolent relationship-destroying behaviors. Perhaps the greatest danger to overall network prosperity comes when short-term opportunism replaces the pursuit of long-term mutual benefits. Research has long demonstrated that high-involvement long-term relationships are essential for distribution companies’ growth and sustained performance.

Given the immediacy of the revolution and the paucity of research on channels in developing North African nations, this work stands to make a timely contribution to the literature. The influence of weak institutions (including governments) is a unique and important contribution. Other unique contribution is the introduction of counterfeit goods into consideration showing their role in the changes of actors’ behavior and in the possible source of conflicts.

The paper aims to examine the consequences of a cross‐border acquisition on business network changes in the Russian bakery industry.

This study employs the IMP group's network approach to analyse the empirical single case study with two embedded sub‐cases.

The empirical study offers a typology on the forms of network change that may be triggered by mergers and acquisitions (M&As), while the conceptual framework broadens understanding of the change sequence and reciprocal interaction among actors, activities, resources and the external environment, with implications for network change analysis.

While the theoretical position developed fits the unique characteristics of the case studied in the industry and country settings, it is necessary to be cautious in generalising the study beyond this context.

For managers of merging parties to garner superior performance from the network changes they initiate, it is critical for them to have precise insights into their network. Other connected actors must also adapt to the changes triggered by the merging parties, if they want to maintain their network positions.

For academicians, the paper attempts to broaden the understanding of different forms of network change that M&As may evoke. For practitioners, it offers a picture of what internal and external adjustments may be required of them following an M&A.

This paper aims to investigate business network activity patterns and how they change when actors experience tensions.

Four tensions, developed from previous literature, are considered in relation to how they influence activity patterns. A longitudinal case study focusing on the modernization of an international airport illustrates how tensions experienced by actors influence changes in activity patterns.

Results highlight that when tensions in relation to network position are experienced activity patterns are more likely to break and form new patterns. When multiple tensions are experienced within the same period, an old activity pattern is more likely to be broken and the new activity pattern develop.

Contributions in relation to interdependencies between activities heighten the impact of changes leading to the breaking of existing patterns, particularly the importance of coordination activities. These findings are context specific because activity patterns vary according to the industry.

Practical implications indicate that understanding network interdependences within the change process is important, particularly for co-ordination activities. The study informs practitioners about possible outcomes while tensions are experienced. This study found that when actors are experiencing multiple tensions, breaking of activity patterns is more likely to occur while experience less tensions extending existing activity patterns becoming more likely.

Contributions are made in relation to gaps in investigating the business network activity layer and their changes in relation to tensions.

Public networks studies have widely diffused in recent years, but scant attention has been devoted to network change. By endorsing the notion of critical crossroads to describe a crucial turning point for the network survival, the purpose of this paper is to investigate how and why a goal-directed network changes, considering both the benefits and the constraints of the change.

This study adopts a longitudinal case study based upon an interventionist research approach (Jönsson and Lukka, 2006), with the researchers being immersed in the network life of a group of Italian public universities over a period of 17 years.

This paper proposes an empirical derived framework about network evolution that identifies two different types of crossroads (i.e. resource-driven crossroads and management driven) as drivers for network evolution. The main determinant behind these crisis situation were found in the heterogeneity of the network actors and, while overcoming the crossroads, informal sub-networks were found emerging.

This study enlarges current public network literature by focusing specifically on how and why networks change, an aspect underinvestigated by current literature.