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The article aims to investigate the customers for the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests in pharmacology. Data were collected from 1998 to 2005 (10,000+ customer accounts with 4.6m orders).

The article provides information about the distribution of orders per customer type, about the geographical origin of customers, about the ordering trends among pharmaceutical customers and of pharmaceutical journals.

This is the last of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article aims to investigate the correlation between citations and the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests and from ISI for citations from 89 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2004.

The results distinguish four groups of serials with different relationships between document supply requests and citations. The characteristics of the serials of the four groups are described (year of creation, price, etc.). The evolution of the correlation between document supply and citations is analysed.

This is the second of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article seeks to investigate the evolution of document supply of print serials.

The study is based on data from INIST‐CNRS – document supply requests and access to electronic resources – of 95 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2003.

The results distinguish four groups of serials each with a different evolution of document supply requests. Nevertheless, the overall decline from 1999 is a global phenomenon linked to growing access to online journals and there seems little likelihood of a slowdown for the next few years.

This is the first of three articles on a longitudinal study over 12 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

This article seeks to investigate the impact of the open archive initiative on the document supply of grey literature.

The article is based on a comparative survey of five major institutions: The British Library (UK), CISTI (Canada), INIST‐CNRS (France), KISTI (South Korea) and TIB Hannover (Germany).

All major document suppliers are more or less deeply involved in the open archive movement, and this involvement has an obvious impact on the policy of acquisition, archiving and supply of grey literature (dissertations, reports, conferences, etc.).

Even if the impact of increased access to digital resources on document supply is relatively well documented, little is known about the specific effect on grey literature, especially in the OA environment. This study provides some evidence concerning this effect.

The paper of this paper is to explore the usage patterns of e-journals in French business schools.

The paper exploits COUNTER-compliant usage statistics from a nationwide usage study with data from journal collections of an international academic publisher.

With regard to online collections, the usage appears to be relatively intensive, especially when compared to usage statistics from universities in the same fields. This result may reflect an emerging research activity in business schools and a projected and required international orientation. However, the study also reveals important differences between schools, a fact that should not be overestimated because of the small sample size, even if the sample is a representative of French business schools.

The paper uses empirical data from a national usage study to identify specific patterns in business schools. It does not integrate qualitative survey data or deep log file analysis.

Very few studies provide empirical evidence of e-journal usage in business schools. The paper enhances the knowledge on usage in specific environments in higher education. This is the first usage study with French business schools.