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1 – 10 of 12Alessandro M. Peluso, Giovanni Pino, Cesare Amatulli and Gianluigi Guido
This research advances current knowledge about art infusion, which is the ability of art to favorably influence the assessment of consumer products. In particular, the research…
Abstract
Purpose
This research advances current knowledge about art infusion, which is the ability of art to favorably influence the assessment of consumer products. In particular, the research aims to investigate the effectiveness of artworks that evoke their creators’ most recognizable style in luxury advertising.
Design/methodology/approach
The research encompasses three studies – two conducted online and one in a real consumption situation. The first study explores the effect that a recognizable vs non-recognizable painter’s style has on consumers’ judgments about luxury products. The second and third studies explore the moderating roles of desire to signal status and desire for distinction, respectively, which are relevant to advertisers interested in targeting these individual differences.
Findings
Advertisements that incorporate artworks that evoke a painter’s most recognizable style enhance the advertised products’ perceived luxuriousness. Consumers with a higher desire to signal status exhibit greater purchasing intention in response to recognizable artworks. By contrast, consumers with a higher desire for distinction exhibit greater purchasing intention when the painter’s style in the featured artwork is less recognizable.
Practical implications
The results provide marketers with suggestions on how to select and incorporate visual artworks into luxury brand communication: they could focus on recognizable vs non-recognizable artworks based on whether their main goal is to communicate status or distinctiveness.
Originality/value
This research offers novel insights into the practical value of art infusion by showing when and for whom the beneficial effects of pairing art with luxury products are more likely to occur.
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Cesare Amatulli, Matteo De Angelis, Giovanni Pino and Sheetal Jain
This paper investigates why and when messages regarding unsustainable luxury products lead to negative word-of-mouth (NWOM) through a focus on the role of guilt, need to warn…
Abstract
Purpose
This paper investigates why and when messages regarding unsustainable luxury products lead to negative word-of-mouth (NWOM) through a focus on the role of guilt, need to warn others and consumers' cultural orientation.
Design/methodology/approach
Three experiments test whether messages describing unsustainable versus sustainable luxury manufacturing processes elicit guilt and a need to warn others and whether and how the need to warn others affects consumers' NWOM depending on their cultural orientation.
Findings
Consumers experience guilt in response to messages emphasizing the unsustainable (vs sustainable) nature of luxury products. In turn, guilt triggers a need to warn other consumers, which leads to NWOM about the luxury company. Furthermore, the results suggest that two dimensions of Hofstede's model of national culture – namely individualism/collectivism and masculinity/femininity – moderate the effect of the need to warn others on NWOM.
Practical implications
Luxury managers should design appropriate strategies to cope with consumers' different reactions to information regarding luxury brands' unsustainability. Managers should be aware that the risk of NWOM diffusion may be higher in countries characterized by a collectivistic and feminine orientation rather than an individualistic and masculine orientation.
Originality/value
Consumer reaction to unsustainable luxury, especially across different cultural groups, is a neglected area of investigation. This work contributes to this novel area of research by investigating NWOM stemming from unsustainable luxury manufacturing practices in different cultural contexts.
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Giuseppe Colella, Cesare Amatulli and María Pilar Martínez-Ruiz
This study aims at investigating how the level of brand–consumer interaction between luxury brands and consumers on social media may affect the perception of brands’…
Abstract
Purpose
This study aims at investigating how the level of brand–consumer interaction between luxury brands and consumers on social media may affect the perception of brands’ luxuriousness. In particular, this study is focused on the moderating role of consumers’ materialism.
Design/methodology/approach
This study adopted a quantitative approach. Data were collected with two online experiments. Study 1 was run to test whether a luxury brand’s product description was perceived as more luxurious when published on a social media platform versus the brand’s website, and if consumers’ materialism influences this effect. Study 2 explains the underlying psychological mechanism by underlining the mediating role of psychological distance.
Findings
The results show that branded luxury products are perceived as more luxurious when these are communicated on a social media platform (vs on the brand’s Web page), and consumers are high (vs low) in materialism, due to high psychological distance.
Originality/value
Previous literature has neglected the relationship between materialism and social media communication, as well as the potential differential effect that a high versus low level of brand–consumer interaction may have, for luxury brands, in the online context. This study fills this gap by investigating the role of a consumer-related characteristic (i.e. the level of materialism) that represents an important dimension in luxury consumption. Moreover, this study sheds light on the mediating role of psychological distance in the context of luxury brands’ online communication.
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Andrea Sestino and Cesare Amatulli
This study aims at exploring the role of perceived disease seriousness in consumers’ preference for generic versus branded drugs, by shedding light on new factors impacting…
Abstract
Purpose
This study aims at exploring the role of perceived disease seriousness in consumers’ preference for generic versus branded drugs, by shedding light on new factors impacting consumer purchase behaviour for pharmaceutical products.
Design/methodology/approach
An exploratory study based on a quantitative analysis has been conducted with a sample of 100 participants who have been presented with two different scenarios: one related to more serious disease (as in cardiological disease) and one related to less serious disease (as in the seasonal flu). This paper considered Italy as a research setting where the recent mandatory prescription of the active ingredient by doctors leaves the final purchase decision in consumers’ hands
Findings
Results show that, although consumers are free to choose whether to buy a branded or a generic prescribed active ingredient, their choice is mainly driven by the role of the brand. Consumers’ intention to buy generic drugs is higher in the case of diseases perceived as less serious, while the intention to buy branded drugs is higher in the case of disease perceived as more serious.
Originality/value
This study contributes to marketing research and practice by proposing that consumers’ perceived seriousness of their disease should be considered as a further factor in identifying new marketing strategies in those contexts in which the choice between branded or generic drugs is free.
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Cesare Amatulli, Matteo De Angelis, Sue Vaux Halliday, Jonathan Morris and Floriana Mulazzi
The purpose of this paper is to enrich country of origin (COO) effect in international marketing theory by adding the understanding of temporal dynamism into COO research.
Abstract
Purpose
The purpose of this paper is to enrich country of origin (COO) effect in international marketing theory by adding the understanding of temporal dynamism into COO research.
Design/methodology/approach
Utilizing a qualitative and interdisciplinary phenomenological approach, this paper analyses historical and contemporary sources triangulated with contemporary primary interview data. The example of how perceptions of Italians about the values typical of the British Sixties varied over time periods is presented.
Findings
COO perceptions are both malleable and in evolution. Results show that values from earlier peak periods of appeal can be combined and recombined differently over time due to the varying historical and contemporary resonances of COO values.
Research limitations/implications
This study focuses on COO applied to two product areas, fashion and music, over a limited time period, in a two-country study and so the findings are not fully generalizable, but rather are transferable to similar contexts.
Practical implications
The fact that COO is neither static nor atemporal facilitates a segmented approach for international marketing managers to review and renew international brands. This enriched COO theory provides a rich and variable resource for developing and revitalizing brands.
Originality/value
The major contribution of this paper is that temporal dynamism, never before discussed in international marketing theory, renders COO theory more timeless; this addresses some critiques recently made about its relevance and practicality. The second contribution is the original research design that models interdisciplinary scholarship, enabling a thorough historical look at international marketing.
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Cesare Amatulli, Andrea Sestino, Alessandro M. Peluso and Gianluigi Guido
New technologies represent an important challenge for all sectors across the world, becoming a relevant opportunity for the luxury hospitality industry as well. This study…
Abstract
New technologies represent an important challenge for all sectors across the world, becoming a relevant opportunity for the luxury hospitality industry as well. This study empirically investigates the effects of openness to change and status consumption orientation in influencing luxury hotel guests' perceived usefulness of voice assistants when integrated with their staying. Specifically, we shed light on the potential interplay between these two constructs in shaping guests' perceived usefulness of these devices. Finding suggests that openness to changes and status consumption represents two potentially alternative aspects that managers could leverage to encourage hotel guests' perceived usefulness and vocal assistant devices. This implies that openness to change on the part of luxury hotel guests may be a necessary but not sufficient condition for these devices to be accepted. Rather, luxury hotel managers should also consider the status consumption orientation of their guests.
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Cesare Amatulli and Gianluigi Guido
The purpose of this paper is to investigate the latent determinants of the purchasing intention for fashion luxury goods.
Abstract
Purpose
The purpose of this paper is to investigate the latent determinants of the purchasing intention for fashion luxury goods.
Design/methodology/approach
A total of 40 in‐depth interviews were conducted with Italian customers in a fashion luxury goods store in Italy. Qualitative research was employed in data collection using the laddering technique and the means‐end chain (MEC) analysis.
Findings
Results showed that consumers buy luxury fashion goods mainly to match their lifestyle, thus satisfying their inner drives. The hierarchical value map resulting from the data collection and elaboration demonstrates that self‐confidence and self‐fulfillment are the main hidden final values when buying and consuming luxury goods. Implications for marketers are related to tailoring products, brand values and communication messages to the subjective, self‐rewarding and “internalized” consumption sought after by consumers.
Originality/value
The contribution of the paper is based on the use of the laddering technique and the means‐end chain (MEC) analysis for investigating latent determinants of purchase intention for fashion luxury goods. Moreover, the paper examines this topic in the Italian market, which represents a relevant instance of mature market for fashion luxury goods.
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María Pilar Martínez‐Ruiz, Noemí Martínez‐Caraballo and Cesare Amatulli
This work aims to analyze the relationship between a tourist destination and the success of luxury stores. The main objective is to examine whether there is any relationship…
Abstract
Purpose
This work aims to analyze the relationship between a tourist destination and the success of luxury stores. The main objective is to examine whether there is any relationship between different features of a tourist destination and the number of years that a store has been operating there.
Design/methodology/approach
The paper analyzes a sample of stores located in Venice. A survey was carried out on luxury goods stores in Venice by personally interviewing their managers.
Findings
The paper identifies a significant relationship between the number of years that the stores have been operating in the tourist destination and their nationality.
Originality/value
Despite the favorable connotations that location in a tourist destination would appear to offer, companies seem to base their general strategy on intangible aspects such as image and brand capital. A number of conclusions and recommendations for managers of luxury stores were obtained from the study. In the light of the minimal impact that contact with other stores and the efforts of local authorities have had so far on the success of these establishments, it may be necessary to make greater efforts in these directions in order to increase their impact. In this respect, both public authorities and private businesses should cooperate in order to provide a coordinated response of town centre management through which the town centre could be better managed and developed.
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