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Article
Publication date: 1 October 1991

Celia Kemsley

The role of the facilities manager can have an effect on thecustomer even though there is no direct contact. Increasingly, thecustomer is buying a relationship with the…

Abstract

The role of the facilities manager can have an effect on the customer even though there is no direct contact. Increasingly, the customer is buying a relationship with the organisation, not just the product. In the long term the physical working environment has much to contribute towards provision of good service to the end customer; and this is seen as an important aspect of the internal culture in creating the atmosphere in which the relationship can flourish.

Details

Facilities, vol. 9 no. 10
Type: Research Article
ISSN: 0263-2772

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