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1 – 10 of 12
Article
Publication date: 3 April 2018

Jody L.S. Jahn and Catrin Johansson

The purpose of this paper is to explain how adaptive capacity is accomplished through communication processes and can contribute to enhancing disaster resilience. The…

Abstract

Purpose

The purpose of this paper is to explain how adaptive capacity is accomplished through communication processes and can contribute to enhancing disaster resilience. The authors adopt a structurational “four flows” explanation of communication processes.

Design/methodology/approach

The authors observed and analyzed discourse in meetings of a crisis communication network consisting of representatives of municipalities and public authorities involved in crisis communication management during the Västmanland wildfire in Sweden.

Findings

Adaptive capacity during the wildfire was principally accomplished through the structurational communication processes or “flows” of self-structuring, activity coordination, and institutional positioning. These flows intersected demonstrating how communication accomplishes the development of a responsive affiliation, organizes stabilizing structuring practices, and enables adaptive structuring practices.

Research limitations/implications

The main contribution of this study is a communicative explanation for adaptive capacity, which draws from a structurational model of constitutive communication, and lends further understanding to improvisation during disasters.

Practical implications

The authors discuss the findings in relation to improvisation, suggesting how the findings can inform future coordinated crisis communication for the public and news media. The recommendations address how practitioners might build a responsive affiliation, use minimal structures (e.g. communication practices), and maintain flexibility by introducing group reflexivity behaviors.

Originality/value

The authors provide new theoretical and empirical knowledge of the communicative constitution of adaptive capacity during a disaster.

Details

Corporate Communications: An International Journal, vol. 23 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 20 June 2016

Ingela Bäckström, Pernilla Ingelsson and Catrin Johansson

The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related…

1244

Abstract

Purpose

The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

Design/methodology/approach

A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. Twenty-one managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

Findings

The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

Research limitations/implications

A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

Practical implications

Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

Originality/value

The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

Details

International Journal of Quality and Service Sciences, vol. 8 no. 2
Type: Research Article
ISSN: 1756-669X

Keywords

Article
Publication date: 27 April 2012

Christina Grandien and Catrin Johansson

Development and expansion of the communication management function in organizations has recently been discussed in relation to the concept of institutionalization…

5268

Abstract

Purpose

Development and expansion of the communication management function in organizations has recently been discussed in relation to the concept of institutionalization. Empirical evidence has illustrated that the role of communication executives and communication managers varies between organizations, and could also be subjected to change within an organization. The purpose of this paper is to conceptualize institutionalization of communication management as a process. It aims to develop a theoretical framework that integrates important factors that influence and regulate this process.

Design/methodology/approach

A literature review resulted in a number of factors potentially influencing the institutionalization process. These factors were attributed to three main theoretical areas and four different levels of analysis, using institutional theory as a guiding framework. The theoretical areas and analysis levels, were proposed to be mutually interdependent, and were compiled in a theoretical framework, illustrated in a model.

Findings

The theoretical framework includes three main areas: organizational structure, social capital, and perceptions of the profession; and four levels of analysis: the societal, the organizational field, the organizational and the individual levels.

Originality/value

This paper contributes to the study of institutionalization of communication management in organizations by providing a theoretical framework, which can be used to further investigate the development of the communication function and the role of communication executives and communication managers in organizations. By conceptualizing institutionalization of communication management as a process, and exploring and defining the important elements that influence and regulate this process, an important theoretical contribution to the field is made.

Details

Corporate Communications: An International Journal, vol. 17 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 4 April 2016

Solange Hamrin, Catrin Johansson and Jody L. S. Jahn

The purpose of this paper is to enhance the knowledge of how leadership concepts are embraced by leadership actors and perceived to influence relationships between leaders…

2691

Abstract

Purpose

The purpose of this paper is to enhance the knowledge of how leadership concepts are embraced by leadership actors and perceived to influence relationships between leaders and co-workers. Specifically, the authors aim to investigate how leaders and co-workers discursively construct the concept of “communicative leadership” and its practices and perceive that communicative leadership influences relationships, work processes, and agency.

Design/methodology/approach

The authors analyzed interviews with leaders and co-workers in two Swedish business organizations about their understandings and experiences of leadership.

Findings

Communicative processes that enhance co-worker agency, defined as a capacity to act; include: facilitating autonomy, sharing responsibility, and mutual participation. Relational and discursive leadership processes such as responsiveness and dialogue were seen to enhance mutual participation in both organizations. Broader Swedish cultural macro discourses shaped the leader/co-worker relationship, making agency a relational accomplishment rather than an individual phenomenon.

Research limitations/implications

This study relies on data from individual and focus group interviews, rather than direct observation of leadership processes.

Practical implications

Findings suggest that organizations would benefit from making explicit their goals and expectations for communicative leadership in their respective social and cultural contexts.

Originality/value

The authors provide new theoretical and empirical knowledge of leaders’ and co-workers’ discursive construction of a leadership concept; leadership communication research in the Swedish context; empirical research on communicative leadership as an empowering form of leadership communication; and how leadership communication discourse on a micro level is connected to organizational and macro-social cultural levels.

Details

Corporate Communications: An International Journal, vol. 21 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 6 August 2008

Catrin Johansson and Mats Heide

The purpose of the present review of communication approaches to organizational change is to identify and further develop the range of perspectives available in the…

22340

Abstract

Purpose

The purpose of the present review of communication approaches to organizational change is to identify and further develop the range of perspectives available in the literature and to present a framework on communication and change that could underpin future research.

Design/methodology/approach

Research on communication, narratives, stories and discourse, which have mapped new terrain in the study of organizational change, is reviewed and discussed.

Findings

The authors conclude that despite the vast academic and popular change literature, communication approaches to change still remain underdeveloped and communication scholars are, with few exceptions, remarkably absent in the field. Three challenges for the future are proposed, that researchers of communication and organizational change need to consider.

Originality/value

This paper provides a comprehensive literature review in the field of communication during organizational change. By integrating these studies in a new framework of communication as tool, process and social transformation, the authors offer a new foundation for theory building in this area. Further development and integration of these three different communication approaches is suggested, which would offer better conditions for research and practice to embrace the complex processes of organizational change.

Details

Corporate Communications: An International Journal, vol. 13 no. 3
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 1 April 2014

Catrin Johansson, Vernon D. Miller and Solange Hamrin

The concept of “communicative leadership” is used in organisations that analyse and develop leaders' communication competence. A scholarly definition of this concept is…

17533

Abstract

Purpose

The concept of “communicative leadership” is used in organisations that analyse and develop leaders' communication competence. A scholarly definition of this concept is lacking, and the implications of leaders' communication and the development of communication competence for organisations are rarely discussed. The purpose of this paper is to create a theoretical framework around the concept of “communicative leadership”, which can contribute to future research and development of leaders' communication competence.

Design/methodology/approach

Three research questions were addressed: what communicative behaviours are central to leaders? How can “communicative leaders” be characterised? What is a “communicative leader”? Literature from the leadership and communication research fields was reviewed and related to these questions.

Findings

Four central communicative behaviours of leaders (i.e. structuring, facilitating, relating, and representing), eight principles of communicative leadership, and a tentative definition are presented. A communicative leader is defined as someone who engages employees in dialogue, actively shares and seeks feedback, practices participative decision making, and is perceived as open and involved.

Practical implications

A theoretical foundation to the practice of analysing and developing leaders' communication competence is provided, which is related to employee engagement and organisational performance.

Originality/value

Communicative leadership is a concept emerging from organisational needs, articulated by corporate and public organisation leaders. This article links its core constructs to academic quantitative and qualitative research in an integrated framework, which can guide further research and the development of leaders' communication competence.

Details

Corporate Communications: An International Journal, vol. 19 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 10 May 2011

Catrin Johansson and Ann T. Ottestig

The purpose of this research is to study how communication executives perceive their internal and external legitimacy, how they reflect on recent developments in their…

2747

Abstract

Purpose

The purpose of this research is to study how communication executives perceive their internal and external legitimacy, how they reflect on recent developments in their work, and which future challenges they perceive as being important.

Design/methodology/approach

The approach takes the form of in‐depth interviews with communication executives.

Findings

Communication executives have a distinct strategic managerial role within their organizations. The executive role involves three different performances: the organizational leader; the communication leader; and the communication manager. Executives perceived high external legitimacy, whereas internal legitimacy varied between organizations, and status and formal position were both dynamic and subject to negotiation. The communication technology development, termed as a “revolution”, has considerably affected executives' work. Future communication challenges such as globalization and organizational change were discussed.

Research limitations/implications

Recent changes have strengthened the roles of the communication executives. Internal status and legitimacy appear to be dependent on the attitudes of the other executives. These relationships and the emerging executive roles will be an important basis for study in future research.

Practical implications

Internal legitimacy was clearly an issue of negotiation, which is important for practitioners to consider. Acting out the educational role, working with communication support and the coaching of managers, and initiating and pursuing strategic organizational issues may be means by which communication executives are further able to enhance their internal legitimacy.

Originality/value

New insights with regard to the legitimacy, practice and self‐perceptions of communication executives are provided. This is the first study of Swedish communication executives, adding to the knowledge base derived from studies from The Netherlands, UK and USA.

Details

Journal of Communication Management, vol. 15 no. 2
Type: Research Article
ISSN: 1363-254X

Keywords

Content available
357

Abstract

Details

Corporate Communications: An International Journal, vol. 19 no. 2
Type: Research Article
ISSN: 1356-3289

Content available
Article
Publication date: 27 April 2012

Wim J.L. Elving

358

Abstract

Details

Corporate Communications: An International Journal, vol. 17 no. 2
Type: Research Article
ISSN: 1356-3289

Article
Publication date: 1 August 2016

Solange Hamrin

This purpose of this paper is to explore the discursive constructions of context and its significance in employees’ accounts of leadership practices, more specifically…

2165

Abstract

Purpose

This purpose of this paper is to explore the discursive constructions of context and its significance in employees’ accounts of leadership practices, more specifically, discourses of communicative leadership. In doing so, it also seeks to clarify the relationship between perceptions and constructions of contexts and leadership discourses.

Design/methodology/approach

This study relies on focus group interviews conducted with nine groups and a total of 31 employees (16 males and 15 females) in a Swedish industrial organization employing 490 employees.

Findings

The findings reveal that micro-contexts were more evident influencing leadership discourses in the accounts of employees. However, macro-contexts identified as an authoritative leadership style were triggering constructions of “idealized” communicative leaders in contrast to the leadership experienced in the work environment by employees as “real.”

Research limitations/implications

The investigation presents one organizational context, but can be expanded using additional contexts that may show various leadership forms and communication needs. Findings suggest that understanding the context considered to be relevant to perceptions and constructions of leadership can be essential for identifying and confronting challenges, leading to a more communicative organization.

Originality/value

The study approaches leadership and context as dynamic and multifaceted constructs shaped locally in interaction with macro-discourses. Further, it also suggests that individuals are agents of change controlling context through being aware of their discourses.

Details

Corporate Communications: An International Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1356-3289

Keywords

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