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Buoyed by the increasing demand for improved productivity and environmentally conscious manufacturing, research in the area of lean production and green manufacturing has experienced significant growth since Dües et al. (2013). Taking the latter as the point of reference, a review of recent developments in the complementary and conflicting areas between lean production and green manufacturing that has been missing is presented.

A systematic search was done to identify articles on lean production and green manufacturing from Scopus, Web of Science and Google Scholar. The population-intervention-outcome format was used to develop and answer the research questions. ATLAS.ti 22 was used to analyse 141 qualifying papers and identify the research themes.

Lean production and green manufacturing have strong synergy, and when integrated, they tend to deliver superior organisational performance than their individual implementations. This is consistent with the pre-2013 results, and other areas of synergy and divergence were also identified.

The study considers only papers published in the manufacturing sector after Dües et al. (2013). A review of lean production and green manufacturing in integrated product-service systems may also be relevant, especially due to the continuing trend since its introduction.

Any new adopter of lean production should consider implementing it simultaneously with green manufacturing.

This study establishes the persistence of the pre-2013 patterns of synergy and divergence between lean production and green manufacturing, and identifies new considerations for their joint implementation.

The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding e-satisfaction and, consequently, fostering patronage intention. Among these, text-based chatbots are significant innovations. In light of this, the paper aims to develop a conceptual framework and comprehend the patronage behaviour of artificial intelligence-enabled chatbot users by using chatbot usability cues and to determine whether the social presence and flow theories impact e-satisfaction, which leads to users’ patronage intention. The current research provides insights into online travel agencies (OTAs), a crucial segment within the travel and tourism sector. Given the significance of building a loyal clientele and cultivating patronage in this industry, these insights are of paramount importance for achieving sustained profitability and growth.

The research framework primarily focused on the factors that precede e-satisfaction and patronage intention among chatbot users, which include social presence, flow, perceived anthropomorphism and need for human interaction. The researchers collected the data by surveying 397 OTA chatbot users by using an online questionnaire. The data of this cross-sectional study were analysed using covariance-based structural equation modelling.

Findings reveal that e-satisfaction is positively linked with patronage intention and the variables of social presence and flow impact e-satisfaction along with chatbot usability cues. There were direct and indirect relations between chatbot usability and e-satisfaction. Moreover, the personal attributes, “need for human interaction” and, “perceived anthropomorphism” were found to moderate relations between chatbot usability cues, social presence and flow.

The impact of chatbot’s usability cues/attributes on e-satisfaction, along with perceived attributes – social presence and flow in the realm of OTAs contributes to the human–chatbot interaction literature. Moreover, the interacting effects of perceived anthropomorphism and the need for human interaction are unique in the current contextual relations.