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This study examines the relationship between emotional labour and burnout and the moderating effect of emotional intelligence on this relationship. The survey was conducted at several tourism and hospitality organizations in Florida, USA. The results show that both acting strategies of emotional labour relate positively to burnout. Tests of moderation show that emotional intelligence reduces employee burnout. These findings contribute to the literature on emotional labour by incorporating emotional intelligence as a moderator, and provide some guidance for human resource practitioners about potentially beneficial training and recruitment activities. They also have implications for customer relationship management.

In this chapter, we, the authors Bishop, Etmanski and Page, argue for the need to disrupt the traditional notion of faculty solely as expert. We redefine the online faculty role to be that of a facilitator who creates the space for students to engage with both content and other students in the class. We discuss the adult learning principles behind our practices and our attention to building community. To illustrate what our online teaching work looks like in practice, we begin by providing a creative script on what online learning could look like. We then speak to utilising the specific strategies of online forums, behind the scenes outreach, synchronous meetings and assignments to create rich engagement in the online environment for higher education and learning.

We place a strong emphasis on building community among our students from the start of course and throughout. Recognising that people respond differently to different scenarios and have different learning preferences, we seek to offer a diverse range of options for experiencing community, with the intention of offering the possibility of belonging for everyone. The intention to create space for engagement in online learning has challenged us to continually ask ourselves how we can adapt or create new activities and experiences for the online learning environment, so as to enhance engagement.

Catherine Althaus, Ph.D., is an Assistant Professor at the University of Victoria in Canada. Her present research interests focus on public policy and public administration as well as bioethics, leadership in the public service, and the interface between politics and religion. She teaches online courses in the Master of Public Administration and Master of Arts in Community Development programs.

This chapter explores factors presented in romance novels that reify gendered assumptions of masculinity and femininity to present readers with narratives that serve as powerful agents of socialization.

We conducted directed content analyses of over 180 mass-market romance novels published by Harlequin and Silhouette over an approximate 30-year period to ascertain common themes regarding gender polarization and gender schematicity in the maintenance of family and work.

Our review of this literature illuminates the assumption of “naturalized” gender roles for men and women in the construction and maintenance of marriage and the family, calling attention to the ways in which we remain constrained to polarized gender roles in the depiction of romantic encounters.

This study is limited to romance novels published prior to 2006, although we see replications of gender schematic narrative in current romance narratives featuring paranormal encounters (Twilight) and erotica (Fifty Shades of Grey).