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Article
Publication date: 14 November 2008

David Mackay, Umit Bititci, Catherine Maguire and Aylin Ates

This paper aims to demonstrate the performance benefits of adopting a business process perspective to managing a business and, through grounded research, propose a revised

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Abstract

Purpose

This paper aims to demonstrate the performance benefits of adopting a business process perspective to managing a business and, through grounded research, propose a revised business process architecture which builds upon recent advances in business process thinking.

Design/methodology/approach

A brief review of business process terminology and architecture is presented. A set of perspectives is developed which is used to structure summary field notes from grounded research conducted in a UK manufacturing plant of a Fortune 500 corporation. A management system model of the case study company is proposed, which in turn is used to modify the existing business process architecture.

Findings

Business management processes are modelled and analysed as observed in the field and compared to recent models of “Manage Processes”. It is discovered that Manage Processes have an architecture which is core to their ability to sustain competitive advantage. It is also shown that adopting a business process architecture perspective when direction‐setting and controlling the business can deliver superior business performance and sustained delivery of value.

Research limitations/implications

The model is developed from grounded research in one organisation only and therefore requires further testing by means of further case studies (although steps are taken to ensure the initial validity of the model). Also, the model is still relatively high level and further case studies should be used to create more detailed practice models for the processes.

Practical implications

The model developed is sufficiently generic to be tested with other organisations, and with the addition of further case studies a useful maturity model workbook could be created. This could aid practitioners in the analysis and improvement of the performance management process from a business process architecture perspective.

Originality/value

This is the first analysis of recent “Manage Process” models from an in‐depth, grounded approach and a new “Manage Process” architecture is proposed.

Details

Measuring Business Excellence, vol. 12 no. 4
Type: Research Article
ISSN: 1368-3047

Keywords

Article
Publication date: 19 July 2011

Umit S. Bititci, Fran Ackermann, Aylin Ates, John Davies, Patrizia Garengo, Stephen Gibb, Jillian MacBryde, David Mackay, Catherine Maguire, Robert van der Meer, Farhad Shafti, Michael Bourne and Seniye Umit Firat

It is argued that whilst operational and support processes deliver performance presently, it is the managerial processes that sustain performance over time. The purpose of…

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Abstract

Purpose

It is argued that whilst operational and support processes deliver performance presently, it is the managerial processes that sustain performance over time. The purpose of this research paper is to better understand what these managerial processes are and how they influence organisational performance.

Design/methodology/approach

The theoretical background is reviewed covering literature on the subject of business process management, resourced‐based view (RBV), dynamic capabilities and managerial processes. A research framework leads to qualitative case study‐based research design. Data are collected from 37 organisations across Europe, classified according to their performance.

Findings

Findings suggest that the five managerial processes and their constituent managerial activities, identified through the empirical research, influence performance of organisations as an interconnected managerial system rather than as individual processes and activities. Also, the execution and maturity of this managerial system is influenced by the perceptions of the managers who organise it.

Research limitations/implications

Within the limitation of the study the discussion leads to eight research propositions that contribute to our understanding of how managerial processes influence organisational performance. These propositions and ensuing discussion provide insights into the content and structure of managerial processes, as well as contributing to the debate on RBV by suggesting that managerial processes and activities could be considered as valuable, rare and inimitable resources. Furthermore, the discussion on how managerial perceptions influence the organisation and execution of the managerial system contributes towards our understanding of how and why dynamic capabilities develop.

Practical implications

The results suggest that in higher performing organisations, managers: demonstrate a wider awareness of the overall managerial system; achieve a balance between short‐term and future‐oriented activities; exploit their managerial activities for multiple purposes; demonstrate greater maturity of managerial activities; and pay greater attention to the organisation of the managerial system.

Originality/value

This paper presents one of the first empirical studies that attempt to understand how business processes, and particularly managerial processes, as an interconnected managerial system serve to sustain performance of organisations.

Details

International Journal of Operations & Production Management, vol. 31 no. 8
Type: Research Article
ISSN: 0144-3577

Keywords

Content available
Article
Publication date: 14 November 2008

Mike Bourne

345

Abstract

Details

Measuring Business Excellence, vol. 12 no. 4
Type: Research Article
ISSN: 1368-3047

Content available
Book part
Publication date: 17 October 2017

Abstract

Details

Reflections on Sociology of Sport
Type: Book
ISBN: 978-1-78714-643-3

Book part
Publication date: 12 September 2014

Teressa L. Elliott and Catherine Neal

With the large majority of colleges and schools of business integrating ethics into their curricula, business ethics educators must work to improve the quality of…

Abstract

With the large majority of colleges and schools of business integrating ethics into their curricula, business ethics educators must work to improve the quality of instruction and find methods that enhance student learning. Because many films now address business ethics issues, the content of these films may be used to enhance the teaching of business ethics to undergraduate and graduate business students. This chapter suggests films that may be presented in business ethics classes to illustrate the four ethical categories set forth by the accrediting body for schools of business, The Association to Advance Collegiate Schools of Business (AACSB International), in their 2004 report on ethics education in business schools: ethical decision-making, ethical leadership, responsibility of business in society, and corporate governance.

Details

The Contribution of Fiction to Organizational Ethics
Type: Book
ISBN: 978-1-78350-949-2

Keywords

Abstract

Details

Histories of Punishment and Social Control in Ireland: Perspectives from a Periphery
Type: Book
ISBN: 978-1-80043-607-7

Book part
Publication date: 16 April 2014

Simona Giorgi, Margaret E. Guider and Jean M. Bartunek

We discuss a recent effort of institutional resistance in the context of the 2008–2011 Apostolic Visitation of U.S. women religious motivated by Vatican concerns about…

Abstract

We discuss a recent effort of institutional resistance in the context of the 2008–2011 Apostolic Visitation of U.S. women religious motivated by Vatican concerns about perceived secularism and potential lack of fidelity among Catholic sisters. We examined the process of and women’s responses to the Visitation to shed light on the institutional work associated with productive resistance and the role of identity and emotions in transforming institutions.

At a time when the male leadership can be blamed for leading the church to a state of crisis – a time when the voices of women are needed more than ever – even the modest roles accorded to female clerics have come under attack. The specific reasons for the investigation are unclear (or, more probably, not public), but the suspicion, clearly, can be put in the crassest terms: too many American nuns have gone off the reservation.

– Lisa Miller, Female Troubles, Newsweek, May 27, 2010

At a time when the male leadership can be blamed for leading the church to a state of crisis – a time when the voices of women are needed more than ever – even the modest roles accorded to female clerics have come under attack. The specific reasons for the investigation are unclear (or, more probably, not public), but the suspicion, clearly, can be put in the crassest terms: too many American nuns have gone off the reservation.

Details

Religion and Organization Theory
Type: Book
ISBN: 978-1-78190-693-4

Keywords

Book part
Publication date: 7 October 2019

Charlotte McPherson

Young people are widely known to have poorer outcomes, social status and political representation than older adults. These disadvantages, which have come to be largely…

Abstract

Young people are widely known to have poorer outcomes, social status and political representation than older adults. These disadvantages, which have come to be largely normalized in the contemporary context, can be further compounded by other factors, however, and are particularly amplified by coming from a lower social class background. An additional challenge for young people is associated with place, with youth who live in more remote and less urban areas at a higher risk of being socially excluded (Alston & Kent, 2009; Shucksmith, 2004) and/or to face complex and multiple barriers to employment and education than their urban-dwelling peers (Cartmel & Furlong, 2000). Drawing upon interviews and focus groups in a qualitative project with 16 young people and five practitioners, and using Nancy Fraser’s tripartite theory of social justice, this paper highlights the various and interlocking disadvantages experienced by working-class young people moving into and through adulthood in Clackmannanshire, mainland Scotland’s smallest council area.

Details

Human Rights for Children and Youth
Type: Book
ISBN: 978-1-78973-047-0

Keywords

Article
Publication date: 1 March 2010

Ann Edworthy and Catherine Hylton

The involvement of people with learning disabilities with the police has long been a source of difficulty. This article first sets the scene by exploring the particular…

198

Abstract

The involvement of people with learning disabilities with the police has long been a source of difficulty. This article first sets the scene by exploring the particular difficulties that different groups may have in their potential dealings with the police, including people with: autism spectrum disorders; attention deficit hyperactivity disorder (ADHD); cerebral palsy; Tourette's syndrome; and those with brain injury. The article then goes on to explore the particular experiences of brain‐injured children1 and their parents when the former are taken into police custody, based upon research conducted for an MPhil degree. This research sheds light onto a highly under‐researched area and aims to bring about change in the training of police officers with specific regard to disabilities resulting from brain injury. A total of 13 parents and eight police forces were interviewed and the research findings highlight the need for better education and training to address the multiplicity of problems that the police are called upon to deal with.

Details

Journal of Learning Disabilities and Offending Behaviour, vol. 1 no. 3
Type: Research Article
ISSN: 2042-0927

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Article
Publication date: 1 April 2004

William Baker

141

Abstract

Details

Reference Reviews, vol. 18 no. 3
Type: Research Article
ISSN: 0950-4125

Keywords

1 – 10 of 33