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Article
Publication date: 1 November 2003

Tanya MacLaurin and Donald MacLaurin

This study provides background information on the casino gaming and tourism industries in Canada. The historical, regulatory, developmental, and subsequent growth to the…

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Abstract

This study provides background information on the casino gaming and tourism industries in Canada. The historical, regulatory, developmental, and subsequent growth to the present size and scope of the Canadian casino gaming industry is profiled. There are currently 64 full‐service casinos in Canada. Net revenue from government‐operated lotteries, video lottery terminals (VLTs) and casinos increased from $2.7 billion in 1990, to $9.0 billion in 2000, generating more then $5 billion in profits for Canadian governments. Employment in the gambling industry increased from 12,000 in 1992 to 41,000 in 2001. Casino gaming is currently the fastest‐growing component of the Canadian tourism industry. Current Canadian casino gaming markets are identified and suggestions made for possible future directions in this high growth industry.

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International Journal of Contemporary Hospitality Management, vol. 15 no. 6
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 September 2003

Aaron Cunningham and Brian H. Kleiner

Nevada and Atlantic City, New Jersey dominated the Gaming Industry until 1989. Since their inception, they have discriminated against minorities, especially African…

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842

Abstract

Nevada and Atlantic City, New Jersey dominated the Gaming Industry until 1989. Since their inception, they have discriminated against minorities, especially African Americans. Casinos even discriminate against people who seem to have better than average luck. These people are referred to as card counters or proficient players. In 1989, Indian Reservations around the United States started opening casinos on Indian Reservations even if the state where the Indian Reservation resided prohibited gambling. With these “new casinos” (referred to as Indian owned casinos) came new discriminations from the states in the United States and from the United States government. Currently, there are different rules for each type of casino. Indian owned casinos have very few laws or rules that they must follow. Non‐Indian owned casinos have state laws and gaming laws that they must follow in order to have a gaming licence.

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Equal Opportunities International, vol. 22 no. 6/7
Type: Research Article
ISSN: 0261-0159

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Book part
Publication date: 28 May 2012

Moira Conway

Throughout the United States, an increasing number of states have turned to legalizing gambling and constructing casinos as a source of economic development. In 2004…

Abstract

Throughout the United States, an increasing number of states have turned to legalizing gambling and constructing casinos as a source of economic development. In 2004, casino gambling was legalized in Pennsylvania. The state plans to open 14 slot machine casinos, and 2 of them would be located in the city of Philadelphia. Much debate occurred regarding the location of these casinos in Philadelphia; currently one casino is open and construction has yet to begin on the other. However, casinos have been proven to cause many potential problems for the area where they are located, such as pollution, crime, and traffic. Because of these problems, it is believed that casinos are often located in neighborhoods dominated by people who traditionally lack political power. This project seeks to analyze the public policy actions that have resulted in the two current casino locations in Philadelphia, and examine the socioeconomic characteristics of the areas surrounding the casinos using environmental justice GIS methods.

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Living on the Boundaries: Urban Marginality in National and International Contexts
Type: Book
ISBN: 978-1-78052-032-2

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Book part
Publication date: 12 November 2015

Suosheng Wang and Yao-Yi Fu

The theory of planned behavior (TPB) and place image have both been the foci of studies in understanding one’s intentional visit behavior in leisure research. Few studies…

Abstract

The theory of planned behavior (TPB) and place image have both been the foci of studies in understanding one’s intentional visit behavior in leisure research. Few studies, however, have ever attempted to differentiate the roles of attitude and image in predicting visitors’ intentional behaviors. This study is designed to fulfill this gap by examining the two concepts together in the context of responsible casino gaming. Based on the TPB and the concept of place image, a predicting model of visitor’s intentional behavior was posited and tested, based on a survey dataset collected in an American Midwest city. This study concluded that visitor’s attitude and perception of place image both play significant and distinctive roles in predicting visitor’s intentional behavior, and such perceptual discrepancies between attitude and image should be reflected and highlighted in leisure and marketing. Implications of this study in terms of leisure marketing are discussed.

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Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-78560-271-9

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Book part
Publication date: 30 December 2004

Terry Austrin and Jackie West

The legalization of gambling is moving this once deviant sector into the mainstream of commercial entertainment, with the global hotel-casino increasingly adopted as a…

Abstract

The legalization of gambling is moving this once deviant sector into the mainstream of commercial entertainment, with the global hotel-casino increasingly adopted as a state initiative on economic redevelopment. But corporate capitalist interests do not result in universal trends since local regulatory frameworks are crucial. Although gambling is being normalized as mass consumption, it remains to some extent an exceptional business, subject both to global innovation in the technology of surveillance and variable local controls. The paper argues that the effects of glocalization on the organization of work are equally variable, drawing on fieldwork and case studies from the USA, Australasia and the U.K.

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Globalism/Localism at Work
Type: Book
ISBN: 978-1-84950-229-0

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Article
Publication date: 13 January 2021

Matthew Tingchi Liu, Shiying Dong and Mingxia Zhu

The study aims to integrate the insights gained from the gambling industry into a value creation conceptual framework for analyzing the influence of digital technology…

Abstract

Purpose

The study aims to integrate the insights gained from the gambling industry into a value creation conceptual framework for analyzing the influence of digital technology application. Both primary and secondary data from industry practitioners are examined and discussed.

Design/methodology/approach

In-depth interviews covering top management from six major casinos in Macau were conducted with industry experts, who provided the pioneering feedback on digitalization technology implemented with examples from major casino cities, including Macau, Las Vegas, Monte Carlo, Singapore, Seoul and some others.

Findings

The study provides an overview of the current status of the application of digital technology in the gambling industry and the level of the feasibility, practicability and profitability of this development on the casino floor. Digital technologies are found to augment the gambling industry in aspects of the product, service and operational structure. Research also discovers that benefits and values gained by the casino can be categorized in three dimensions: (1) value perceived by the customer, (2) value obtained from the customer and (3) value gained by the firm.

Originality/value

The research serves as a reference for Macau policymakers regarding regulations on emerging digital technologies in the gambling industry, as well as for casino management seeking to understand new potential business opportunities and future developments in digitalization.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 33 no. 7
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 12 October 2020

Jinquan Zhou

The purpose of this paper is to discuss characteristics of dealers training and development in Macau gambling industry by investigating and analyzing the current dealers…

Abstract

Purpose

The purpose of this paper is to discuss characteristics of dealers training and development in Macau gambling industry by investigating and analyzing the current dealers training and development status of Macau gambling casinos. Training and development prepare and enhance dealer's knowledge and skills to enable them to adapt to the working environment and create a career opportunity in their organization.

Design/methodology/approach

In-depth interviews were conducted with Macau casino human recourse manger, and questionnaire survey was used to investigate the views of dealers in training and development provided by their organization.

Findings

This paper revealed that the development and training of Macao's dealers are mainly in individual professional skills, including executive ability, professional attitude and communication skills training. According to the current situation of dealer's training and development, a human resource investment policy is that the government requires undertaking a part of the work in the dealers' community.

Research limitations/implications

This paper examined the current demand for talents in Macau gambling casinos focusing on dealers' survey of the casino's training concepts, including training perception, organization arrangement and training information, etc. It is the least published official information, and training and development program in Macau gambling industry wreaked the questionnaire design.

Practical implications

This survey first time revealed a characteristic of dealer's human resources training and development in the Macau gambling industry. The authors got comprehensive and profound understanding of dealers' job skills and career development needs through the professional position and job characteristics investigation and analysis.

Social implications

The investigation reveals the inadequately training offered for dealers pre-employment. At least, it cannot meet the gambling industry's basic needs for dealer occupation in many ways. The school's training of dealers and the training provided by the casino has a huge gap, which the school's training is a short-term, compared to the gambling enterprises on the professional skills requirements of recruit dealers. But the school in long-term provide a wider range of knowledge for dealers career development.

Originality/value

This research conducted by the author in 2017 showed that dealer training and development views could be used to in the gambling industry in human resource practical management.

Details

Asian Education and Development Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-3162

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Content available
Article
Publication date: 26 June 2020

Byron Marlowe, Tianshu Zheng, John Farrish, Jesus Bravo and Victor Pimentel

The purpose of this study was to create a more balanced, comprehensive and valid illustration of the relationships between casino gaming volume and employment during…

Abstract

Purpose

The purpose of this study was to create a more balanced, comprehensive and valid illustration of the relationships between casino gaming volume and employment during economic downturns in urban and rural locations in nondestination gaming states.

Design/methodology/approach

This study analyzes gaming volumes and employment prior, during and after the recession of 2007–2009, using a time series with intervention analysis on a monthly coin in, table drop and regression analysis on employment impacts of casinos.

Findings

Findings indicate that while there was a slight drop in gaming revenue and employment figures during the economic downturn, nondestination gaming locations such as Indiana proved relatively resilient to an economic downturn.

Originality/value

The Great Recession had no significant impact on gaming volume because gamblers chose to spend their more limited entertainment dollars on less expensive gaming options; in other words, casinos closer to home requiring the expenditure of fewer dollars on travel and/or hotel rooms. The current pandemic and pressures of the macro-environment again threaten the US gaming and casino market with an economic downturn and the results of this study are as timely as ever for hospitality professionals and social scientists to understand the behavior of casinos in recessionary environments.

Details

International Hospitality Review, vol. 34 no. 1
Type: Research Article
ISSN: 2516-8142

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Article
Publication date: 25 August 2020

Hong Wai Ho

The purpose of this paper is to examine the casino development and regulation in Macau and Singapore. The paper also seeks to assess the potential for casino development…

Abstract

Purpose

The purpose of this paper is to examine the casino development and regulation in Macau and Singapore. The paper also seeks to assess the potential for casino development in Asia, with a particular focus on the prospects of Japan's casino resorts.

Design/methodology/approach

The paper reviews the gaming history, gaming/tourism policies and casino regulations of Macau and Singapore. The key aspects concerned with the casino development in Asia are also examined.

Findings

The paper identifies the fundamentals that have contributed to the prosperity of casino resorts in Macau and Singapore, as well as highlights the potential and challenges for the casino developments in Japan and other Asian destinations.

Research limitations/implications

A number of legal and tourism-related factors are identified to be the determinants of casino development. However, more research is needed to examine the political, economic and socio-cultural factors associated with casino gaming.

Practical implications

The paper, discussing the casino development and regulation in Macau and Singapore, provides practical implications for the design of gaming/tourism policy and casino control in Japan and other prospective gaming jurisdictions.

Originality/value

The paper contributes to the growing body of literature on the gaming law and casino development in Asia and provides insights for policymakers contemplating the adoption of casinos as a strategic policy for tourism development and economic growth.

Details

Asian Education and Development Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-3162

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Article
Publication date: 9 September 2020

G.H. Huang and Wai Ming To

The success of corporate community involvement depends on employees' perception of and intention to participate in the associated activities. This paper explores personal…

Abstract

Purpose

The success of corporate community involvement depends on employees' perception of and intention to participate in the associated activities. This paper explores personal and perceived organizational factors that influence casino employees' intention to participate in community involvement activities using the extended value-attitude-intention model.

Design/methodology/approach

Based on a literature review on corporate community involvement in the hospitality industry and the value-attitude-intention hierarchy, a theoretical model that links perceived societal value to employees' behavioral intention was established. The model was tested using responses from 322 Macao's casino employees.

Findings

Results of structural equation modeling showed that perceived societal value of corporate community involvement and perceived societal pressure significantly influenced employees' attitude toward community involvement while perceived societal pressure also significantly influenced perceived facilitating conditions. Additionally, employees' attitude toward corporate community involvement and perceived facilitating conditions affected their intention to participate in corporate community involvement activities.

Originality/value

Casinos use corporate community involvement as a way of counteracting the negative impacts of commercial gaming and supporting local communities. Hence, it is vital to understand the mechanism of engaging casino employees in corporate community involvement activities.

Details

Asian Education and Development Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-3162

Keywords

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