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Article

Jose Wing Pong But and John Ap

The purpose of the study is to examine the livelihood impacts, any inequalities and poverty consequences in the special administration region of Macao, following the…

Abstract

Purpose

The purpose of the study is to examine the livelihood impacts, any inequalities and poverty consequences in the special administration region of Macao, following the liberalization of the gaming industry and the subsequent development of casino resorts.

Design/methodology/approach

A descriptive research design was used, which adopted the case study method to conduct this research study. Semi-structured interviews were conducted to identify and gain better understanding of the impacts influencing residents’ livelihoods. Content analysis was used to analyze the data.

Findings

The findings identified and examined the major livelihood impacts affecting local residents, and the recommendations of local residents in addressing these impacts were provided.

Research limitations/implications

The research was conducted as a descriptive cross-sectional study. To fully understand holistically the recent casino development and monitor the likelihood outcomes, a longitudinal study could be undertaken. The unit of analysis for this study was individual residents. Not all stakeholders representing different groups and organizations in the community were included, such as local authorities and community groups.

Originality/value

The result of this paper can provide policy-makers, planners and non-government organizations with a better view of the consequences of casino tourism development. The study will extend our knowledge of casino tourism development and enhance decision-making regarding tourism development that can deliver “real” rather than perceived benefits for all in the community.

Details

Worldwide Hospitality and Tourism Themes, vol. 9 no. 3
Type: Research Article
ISSN: 1755-4217

Keywords

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Article

Hong Wai Ho

The purpose of this paper is to examine the casino development and regulation in Macau and Singapore. The paper also seeks to assess the potential for casino development

Abstract

Purpose

The purpose of this paper is to examine the casino development and regulation in Macau and Singapore. The paper also seeks to assess the potential for casino development in Asia, with a particular focus on the prospects of Japan's casino resorts.

Design/methodology/approach

The paper reviews the gaming history, gaming/tourism policies and casino regulations of Macau and Singapore. The key aspects concerned with the casino development in Asia are also examined.

Findings

The paper identifies the fundamentals that have contributed to the prosperity of casino resorts in Macau and Singapore, as well as highlights the potential and challenges for the casino developments in Japan and other Asian destinations.

Research limitations/implications

A number of legal and tourism-related factors are identified to be the determinants of casino development. However, more research is needed to examine the political, economic and socio-cultural factors associated with casino gaming.

Practical implications

The paper, discussing the casino development and regulation in Macau and Singapore, provides practical implications for the design of gaming/tourism policy and casino control in Japan and other prospective gaming jurisdictions.

Originality/value

The paper contributes to the growing body of literature on the gaming law and casino development in Asia and provides insights for policymakers contemplating the adoption of casinos as a strategic policy for tourism development and economic growth.

Details

Asian Education and Development Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-3162

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Article

Glenn McCartney

The purpose of this paper is to examine the level of ethics and codes of responsible behaviour in Macao’s casino tourism industry given its global leadership position in…

Abstract

Purpose

The purpose of this paper is to examine the level of ethics and codes of responsible behaviour in Macao’s casino tourism industry given its global leadership position in gaming, with suggestions on a way forward toward ethical tourism integration.

Design/methodology/approach

The research examined the corporate mission statements of Macao’s casino concessionaires with regards to social message content as well as social outcomes to date within Macao’s various tourism stakeholders. Relevant literature on cross-sector social partnership was examined as a possible consideration for Macao’s tourism industry.

Findings

Despite generating the world’s largest gaming revenues and tourism revenue contribution to gross domestic product, there are limited codes of ethics and an agreed level of acceptable behaviour and responsibility throughout Macao’s tourism and hospitality industry. This is further amplified by Macao’s small landmass, limited workforce pool, increasing tourism arrivals and a vast dependency on imports, creating a constant battle for resources and added pressure on its community and natural environment.

Social implications

There are possible conflicts between Western casino compliance issues within those of Chinese business cultural practices. It is suggested that greater appreciation of this cultural and community setting is required to realistically adopt ethical codes.

Originality/value

There has been limited discussion within Macao’s tourism industry on establishing a definition and scope for a code of ethics. Given the numbers participating and financial liquidity in Macao’s tourism system, the paper highlights the need for codes of ethics adoption, suggesting a cross-sector social partnership mechanism.

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Article

John Bowen

The purpose of this paper is to investigate the barriers to casino development, asking how they can be minimized, and how might casino resorts drive tourism growth most…

Abstract

Purpose

The purpose of this paper is to investigate the barriers to casino development, asking how they can be minimized, and how might casino resorts drive tourism growth most effectively?

Design/methodology/approach

An extensive review of literature on casino development is reviewed and analyzed.

Findings

This paper supports the proposition that casinos can be used to provide attractions that will benefit tourism destinations.

Practical implications

This paper provides useful insights for tourism planning, governmental management of gaming jurisdictions, and gaming executives on the social costs and benefits of gaming. The paper focuses on how to reduce the social costs and maximize the value created by the economic benefits.

Originality/value

The author proposes a model where future casino development should be required to support other entertainment options, such as live entertainment and restaurants at tourism destinations.

Details

Worldwide Hospitality and Tourism Themes, vol. 1 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

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Article

Donald J. MacLaurin and Steve Wolstenholme

Purpose – The aim of this paper is to profile the casino gaming industry in Niagara Falls Canada, home to Canada's largest and busiest casino infrastructure. The research…

Abstract

Purpose – The aim of this paper is to profile the casino gaming industry in Niagara Falls Canada, home to Canada's largest and busiest casino infrastructure. The research also investigated the larger role played by casino gaming to the overall tourism industry and economy of the greater Niagara Falls region. Design/methodology/approach – Research methods included a comprehensive literature review combined with a structured interview with a leading executive in Niagara casino resort operations. Findings – The Canadian gaming industry has experienced significant growth in revenues, participation rates, and employment in the last decade. Major shifts in the core customer base of Canadian Niagara casino resorts have occurred in the past decade as a result of major valuation changes between US and Canadian currencies, significant challenges in border crossings for US visitors to Canada and the growth and development of new casino resorts operated by the Seneca Indian nations in neighboring New York State. Originality/value – An up‐to‐date synopsis of current operating challenges and opportunities for the casino gaming sector in the Niagara region is provided. Results should be of interest to academics, gaming and tourism officials and potential investors.

Details

International Journal of Contemporary Hospitality Management, vol. 20 no. 3
Type: Research Article
ISSN: 0959-6119

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Article

Matthew Tingchi Liu, Shaoshan Wang, Glenn McCartney and IpKin Anthony Wong

This paper aims to analyze how a real-time COVID-19 pandemic is impacting Macao’s hospitality industry, and illustrates why lessons from COVID-19 are an opportunity for…

Abstract

Purpose

This paper aims to analyze how a real-time COVID-19 pandemic is impacting Macao’s hospitality industry, and illustrates why lessons from COVID-19 are an opportunity for further development for the city.

Design/methodology/approach

This case study highlights local government and hospitality industry responses to a real-time crisis. Academic studies, media news and reports have been collected to illustrate why the Macao’s response to the COVID-19 pandemic could be taken as a city case study example. Previous crisis experience provided guidance to Macao’s success in this pandemic.

Findings

Macao has succeeded in managing the adverse effects of COVID-19, illustrating the coexistence of challenges and opportunities from experiencing the epidemic. With no COVID-19 cases in the city, cross-border tourism with China resumed in September. Macao is undeniably over reliant on the gambling industry to provide tax income and employment, creating an unbalanced industrial structure. However, the Chinese and Macao Governments, the hospitality industry and other stakeholders, have presented high levels of engagement, unity and rational courses of action during the pandemic. This paper examines Macao’s two orientations – intra and post-coronavirus – which are shown to be instrumental in the city’s future tourism development.

Practical implications

As the paper is Macao-specific, some generalization may not be applicable. The lessons and strategies proposed in the paper may only be theoretically and temporarily workable in this real-time situation. However, as COVID-19 will remain for some time globally, the efficacy of the findings justifies further ongoing analysis and application beyond Macao.

Originality/value

The case offers a first-hand analysis on the governance of Macao to negate the impacts of COVID-19, enabling a comprehensive review on the practices and policies that were effective during the virus outbreak. There is reference for researchers and practitioners in the public policy domain, and particularly in the area of crisis management and destination resilience. The result is worthy of future exploration on how the mechanism of centralized government facilitates risk management, and the rebuilding of a tourism economy in a crisis context, comparing this to other national systems.

Details

International Journal of Contemporary Hospitality Management, vol. 33 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

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Article

Tim Lockyer

This paper aims to provide an understanding of the influence of a casino on local inhabitants.

Abstract

Purpose

This paper aims to provide an understanding of the influence of a casino on local inhabitants.

Design/methodology/approach

The research reports on the findings of a longitudinal study conducted over a period of eight years which consisted of three identical surveys of local Hamilton residents to determine perceptions regarding having a casino in town. It was felt that the longitudinal approach could bring richness and new dimension to a quantitative research.

Findings

The study found that over the eight‐year period there were very few changes in the perceptions of local Hamilton residents, both those who had been to the casino and those who had not been to the casino. It was of particular interest to note the gender difference between males and females regarding positive and negative aspects of the casino.

Research limitations/implications

The study reinforces the differences in perception of local people between those who have and have not visited the casino. This indicates that promotional activities to those who have not visited the casino may be beneficial to the overall community views and thus overall perception of casinos.

Originality/value

The paper provides industry with an understanding of the perceptions of local resident attitudes toward casinos over an extended period of time.

Details

Tourism Review, vol. 67 no. 4
Type: Research Article
ISSN: 1660-5373

Keywords

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Article

Aaron Tham and Danny Huang

This paper aims to present the case for a new integrated resort business model. It does so by integrating the notion of a smart tourism ecosystem into the concept of…

Abstract

Purpose

This paper aims to present the case for a new integrated resort business model. It does so by integrating the notion of a smart tourism ecosystem into the concept of dynamic capabilities so as to guide integrated resort theory and practice in an evolving landscape.

Design/methodology/approach

The theoretical model is derived from synthesising the gaps surrounding literature that contextualises business models and the relatively scarce body of knowledge related to integrated resort business models.

Findings

Integrated resorts are characterised by strategies using a follower mentality. Destinations seeking to create new integrated resorts largely emulate existing product or service points of differentiation, though such attempts are often quickly eroded by competition. By integrating the smart tourism ecosystem to the theoretical framework, this conceptual paper elucidates how an information-rich environment can help to better realise sustainable competitive advantages.

Research limitations/implications

This conceptual paper will require empirical data to validate the theoretical model. Implications stemming from the research will hasten greater social networks that need to be incorporated to foster timely and necessary circulation of information to attain optimal outcomes generated by the dynamic capability effect.

Originality/value

This paper re-conceptualises the business model for integrated resorts. By integrating the notion of smart tourism ecosystems to business model literature, the paper illuminates how integrated resorts can be better positioned in adapting to the changing operating environments.

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Article

Leonardo (Don) A.N. Dioko

The purpose of this concluding paper is to distill several guiding principles, as to how communities can manage rapid tourism growth, drawn from the collection of articles…

Abstract

Purpose

The purpose of this concluding paper is to distill several guiding principles, as to how communities can manage rapid tourism growth, drawn from the collection of articles in this theme issue. The paper provides a concise, grounded case study to anchor the overall conclusion of the theme issue.

Design/methodology/approach

It summarizes the essence of the different articles comprising the issue, identifies their common link to the strategic question and highlights the relevance of each.

Findings

The paper presents six guiding principles for managing rapid tourism growth, ranging from bolstering social support for residents’ livelihood and providing sustainable assistance for small- and medium-sized enterprises (SMEs) to prioritizing community needs for transportation and mobility. Analytic tools to help mitigate the loss of place, identity and heritage and identify optimum levels of visitor numbers are also described.

Originality/value

The paper underscores problems emanating from rapid tourism growth and seeks to synthesize the disparate ideas on precipitous tourism-induced change by anchoring them largely (but not only) in the specific context of Macao as a highly urbanized city affected by rapid tourism growth.

Details

Worldwide Hospitality and Tourism Themes, vol. 9 no. 3
Type: Research Article
ISSN: 1755-4217

Keywords

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Article

Jungsun (Sunny) Kim, John Milliman and Anthony Lucas

This paper aims to explore the sequential effects of employee perceptions of corporate social responsibility (CSR), organizational identification (OI), higher-order…

Abstract

Purpose

This paper aims to explore the sequential effects of employee perceptions of corporate social responsibility (CSR), organizational identification (OI), higher-order quality-of-work-life (HQWL) and intention to stay (IS).

Design/methodology/approach

The survey responses were gathered from employees of a casino hotel company in the USA. All hypotheses were tested via structural equation modeling.

Findings

The results demonstrated that ethical and philanthropic CSR dimensions had significant direct effects on OI and indirect effects on HQWL via OI. OI had positive effects on HQWL (directly) and IS (directly and indirectly via HQWL). Both ethical and philanthropic CSR dimensions indirectly influenced IS via OI and HQWL, while economic CSR had a significant indirect effect on IS via HQWL.

Research limitations/implications

This study addressed the lack of theory-driven empirical work on the relationship between CSR and employee retention by presenting new insights into how different dimensions of CSR can contribute for improving employee HQWL and IS via OI based on social identity theory (SIT) and social exchange theory (SET). In this study, the results may not generalize to other countries and cultures because the data arises from a casino hotel in the USA.

Practical implications

Based on the results, hospitality companies can improve employee OI, HQWL and IS by more effectively implementing different types of CSR programs.

Originality/value

This study provided support for the positive influence of CSR initiatives on hospitality employees in a controversial sector (i.e. casino hotels) in which there is a lack of empirical research.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

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