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1 – 10 of over 2000
Article
Publication date: 12 June 2007

Glen E. Holt

The purpose of this paper is to show how an effective library manager can handle the issues of employee theft of material, time, data and money.

1553

Abstract

Purpose

The purpose of this paper is to show how an effective library manager can handle the issues of employee theft of material, time, data and money.

Design/methodology/approach

Reviews and summarizes some of the literature on the topic and recounts personal experiences.

Findings

There are different types of theft: of physical materials, of non‐financial data, of money, of time.

Originality/value

Presents a useful set of general rules for success in the management of library theft.

Details

The Bottom Line, vol. 20 no. 2
Type: Research Article
ISSN: 0888-045X

Keywords

Article
Publication date: 3 June 2014

Kemal Yildirim, Nur Ayalp, Gozen Guner Aktas and M. Lutfi Hidayetoglu

– The purpose of this paper is to focus on assessing consumer perceptions and functional evaluations of store cash desks (Flat, L- and U-shaped) in the clothing retail context.

Abstract

Purpose

The purpose of this paper is to focus on assessing consumer perceptions and functional evaluations of store cash desks (Flat, L- and U-shaped) in the clothing retail context.

Design/methodology/approach

To test the assumption that relationships exist between various types of cash desks and consumer perceptions and functional evaluations, a study was devised using digital pictures of three types of cash desks hypothetically located in a large store.

Findings

Results based on semantic differential and functional items show that consumers expressed a more positive perception of flat than of L- or U-shaped cash desks. Men evaluated the store cash desks more positively than women overall. Managerial implications are discussed and directions for future research are proposed.

Originality/value

This paper reveals a significant relationship between cash desk type and consumer perceptions and functional evaluations of cash desks. The results of the work suggest that retailers and designers may be able to easily make stores more attractive to consumers by installing flat cash desks.

Details

International Journal of Retail & Distribution Management, vol. 42 no. 6
Type: Research Article
ISSN: 0959-0552

Keywords

Open Access
Article
Publication date: 24 January 2024

Teresa Schwendtner, Sarah Amsl, Christoph Teller and Steve Wood

Different age groups display different shopping patterns in terms of how and where consumers buy products. During times of crisis, such behavioural differences become even more…

Abstract

Purpose

Different age groups display different shopping patterns in terms of how and where consumers buy products. During times of crisis, such behavioural differences become even more striking yet remain under-researched with respect to elderly consumers. This paper investigates the impact of age on retail-related behavioural changes and behavioural stability of elderly shoppers (in comparison to younger consumers) during a crisis.

Design/methodology/approach

The authors surveyed 643 Austrian consumers to assess the impact of perceived threat on behavioural change and the moderating effect of age groups. Based on findings from this survey, they subsequently conducted 51 semi-structured interviews to understand the causes of behavioural change and behavioural stability during a crisis.

Findings

Elderly shoppers display more stable shopping behaviour during a crisis compared to younger consumers, which is influenced by perceived threat related to the crisis. Such findings indicate that elderly shoppers reinforce their learnt and embedded shopping patterns. The causes of change and stability in behaviour include environmental and inter-personal factors.

Originality/value

Through the lens of social cognitive theory, protection motivation theory and dual process theory, this research contributes to an improved understanding of changes in shopping behaviour of elderly consumers, its antecedents and consequences during a time of crisis. The authors reveal reasons that lead to behavioural stability, hence the absence of change, in terms of shopping during a crisis. They further outline implications for retailers that might wish to better respond to shopping behaviours of the elderly.

Details

International Journal of Retail & Distribution Management, vol. 52 no. 13
Type: Research Article
ISSN: 0959-0552

Keywords

Article
Publication date: 28 October 2013

Kevin Herrera

The purpose of this paper is to describe the University of Mississippi Libraries' experience in implementing a printing cost-recovery service, unexpectedly finding itself managing…

326

Abstract

Purpose

The purpose of this paper is to describe the University of Mississippi Libraries' experience in implementing a printing cost-recovery service, unexpectedly finding itself managing a large number of cash transactions, and ultimately – many years later – eliminating the cash payment option.

Design/methodology/approach

An analysis of print logs was completed along with a study of the various costs (hardware/software, personnel, consumables, and transaction fees) in order to examine the total operating costs of the system.

Findings

Personnel costs related to cash transactions were the greatest expense related to operating the system. Increasing cash-handling costs were driving up the overall operating costs of the public print system. After the cash payment option was eliminated, overall print volume decreased, but the corresponding decrease in operating expenses meant that the library had new opportunities for expanding the and enhancing the service.

Originality/value

This case study could be of benefit to others looking to do a similar analysis of fee-based services – particularly high-volume services where cash is a common method of payment.

Details

The Bottom Line, vol. 26 no. 3
Type: Research Article
ISSN: 0888-045X

Keywords

Article
Publication date: 1 March 1999

K.H. Spencer Pickett

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the…

39985

Abstract

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Details

Management Decision, vol. 37 no. 2
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 1 June 1998

K.H. Spencer Pickett

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the…

38379

Abstract

Using the backdrop of an (apparently) extended visit to the West Indies, analogies with key concerns of internal audit are drawn. An unusual and refreshing way of exploring the main themes ‐ a discussion between Bill and Jack on tour in the islands ‐ forms the debate. Explores the concepts of control, necessary procedures, fraud and corruption, supporting systems, creativity and chaos, and building a corporate control facility.

Details

Managerial Auditing Journal, vol. 13 no. 4/5
Type: Research Article
ISSN: 0268-6902

Keywords

Article
Publication date: 1 January 1977

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that…

2045

Abstract

A distinction must be drawn between a dismissal on the one hand, and on the other a repudiation of a contract of employment as a result of a breach of a fundamental term of that contract. When such a repudiation has been accepted by the innocent party then a termination of employment takes place. Such termination does not constitute dismissal (see London v. James Laidlaw & Sons Ltd (1974) IRLR 136 and Gannon v. J. C. Firth (1976) IRLR 415 EAT).

Details

Managerial Law, vol. 20 no. 1
Type: Research Article
ISSN: 0309-0558

Article
Publication date: 3 May 2011

Emma Zijlstra and Mark P. Mobach

The purpose of this study is to explore the influence of an office canteen layout on operations, specifically on customer behaviour before checkout, waiting times, and congestion.

6583

Abstract

Purpose

The purpose of this study is to explore the influence of an office canteen layout on operations, specifically on customer behaviour before checkout, waiting times, and congestion.

Design/methodology/approach

The current study was made in the context of discovery and exemplification. The sample was not randomly obtained: the method of recruitment was purposive and convenient. Two Dutch office canteens were selected based on their motivation to participate in the study. A small exploratory study aiming to report on current practices and to inform on possibilities for future research and intervention. With direct observations the behaviour, waiting times, and congestion of 47 customers were analyzed. Customer behaviour was reported qualitatively, waiting times and congestion were reported quantitatively.

Findings

Canteens where customers can move freely before checkout queue, allow them to move away from congestion towards food products and to have more favourable waiting times than customers in canteens with layouts requiring a strict order and line‐up for self‐service and checkout.

Practical implications

The results contribute to the managerial repertoire of facilities managers by illuminating latent positive influences of facility layout on operations, which can stimulate the design of better facilities.

Originality/value

This paper contributes to the understanding of how facilities are interwoven with operations. It also informs on possibilities for future research in this area, for instance, combining approaches that originate from facilities management and operations management. This may lead to future research to recommend specific designs or behaviour‐inducing layouts for increased operational enhancements.

Details

Journal of Facilities Management, vol. 9 no. 2
Type: Research Article
ISSN: 1472-5967

Keywords

Content available
Article
Publication date: 3 June 2014

Neil Towers

90

Abstract

Details

International Journal of Retail & Distribution Management, vol. 42 no. 6
Type: Research Article
ISSN: 0959-0552

Article
Publication date: 1 July 1983

AN EXPERIMENT now proceeding in Britain and the USA may well have lessons for management—or, maybe, for those who would teach management its business. It is the People Express…

Abstract

AN EXPERIMENT now proceeding in Britain and the USA may well have lessons for management—or, maybe, for those who would teach management its business. It is the People Express Airline.

Details

Work Study, vol. 32 no. 7
Type: Research Article
ISSN: 0043-8022

1 – 10 of over 2000