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Article
Publication date: 23 November 2019

Carolyn M. Axtell, Karin S. Moser and Janet McGoldrick

Status is a central aspect of teamwork relationships and successful collaboration in teams, both online and offline. Status group membership and status perception shape…

Abstract

Purpose

Status is a central aspect of teamwork relationships and successful collaboration in teams, both online and offline. Status group membership and status perception shape behavioural expectations and norm perceptions of what is appropriate, but despite their importance have been neglected in previous research. Status effects are of special interest in online collaboration, e.g. via email, where no immediate feedback or non-verbal/paraverbal communication and direct observation is possible. The purpose of this study is to address this gap in research.

Design/methodology/approach

An experimental scenario study with two different professional status groups (lecturers and students) tested status effects on causal attributions, intergroup bias and emotional and collaborative responses to perceived norm violations in emails.

Findings

Results overall showed three key findings: a “black-sheep-effect” with harsher negative attributions for same status members, more aggression and less cooperation towards lower status senders and stronger (negative) emotional reactions towards high status senders.

Originality/value

The findings are important for managing professional online communication because negative personal attributions, strong emotions and aggressive behaviours can increase team conflict, lead to mistakes and generally undermine performance.

Details

Team Performance Management: An International Journal, vol. 26 no. 1/2
Type: Research Article
ISSN: 1352-7592

Keywords

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Article
Publication date: 7 March 2016

Debora Jeske and Carolyn M. Axtell

The purpose of this paper is to outline unique learning experience that virtual/e-internships can offer small and medium-sized enterprises and start-up organizations.

Abstract

Purpose

The purpose of this paper is to outline unique learning experience that virtual/e-internships can offer small and medium-sized enterprises and start-up organizations.

Design/methodology/approach

The authors interviewed 18 experts on e-internships (interns and managers of internships) across several countries to learn more about the learning experiences for both organizations and interns. The information from these interviews was also used to formulate a number of recommendations.

Findings

The interviews outlined the various development opportunities that e-internships may produce for interns, managers and staff within these organizations. One important benefit pertains to the skill development of both interns and managers. The interns get unique working experiences that also benefit the organizations in terms of their creativity, input and feedback. In return, managers get a unique learning experience that helps them expand their project management skills, interpersonal skills and mentoring.

Practical implications

The authors outline a number of recommendations that consider skill development, the benefit of diversity in numerous forms as well as mutual benefits for enterprises and start-ups.

Originality/value

The discussion of the various benefits and conditions under which virtual internships will succeed in organizations provides practitioners an insight into the organizational opportunities available to them given the right investment into e-interns and internship schemes.

Details

Development and Learning in Organizations: An International Journal, vol. 30 no. 2
Type: Research Article
ISSN: 1477-7282

Keywords

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Article
Publication date: 1 June 1997

Carolyn M. Axtell, Sally Maitlis and Shawn K. Yearta

Describes an exploratory investigation conducted to examine factors affecting the initial and sustained transfer of interpersonal skills training to the workplace…

Abstract

Describes an exploratory investigation conducted to examine factors affecting the initial and sustained transfer of interpersonal skills training to the workplace. Demonstrates the ongoing role of trainee motivation in the immediate and longer term transfer of learned skills to work. Suggests that initial transfer of skills is an important prerequisite of subsequent skill application in the workplace. Concludes that factors which promote initial transfer of training, such as the perceived relevance/usefulness of the course, appear to have an indirect effect on later use of trained skills. Also concludes that, in the long term, individuals with more autonomy in their jobs are more likely to apply learned skills, perhaps because they are more able to create opportunities for using trained skills at work. This may be especially true for those with high levels of motivation. Discusses the implications of these findings both for individuals learning new skills, and for organizations optimizing the utility of their training provision.

Details

Personnel Review, vol. 26 no. 3
Type: Research Article
ISSN: 0048-3486

Keywords

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Article
Publication date: 29 July 2014

Debora Jeske and Carolyn Axtell

The purpose of this paper is to discuss the emergence of a new form of internship (virtual or e-internships), which poses particular challenges for the interns, the…

Abstract

Purpose

The purpose of this paper is to discuss the emergence of a new form of internship (virtual or e-internships), which poses particular challenges for the interns, the supervisors and organizations alike. The authors present results regarding the prevalence and characteristics of e-internships, including a brief e-internship description for demonstrative purposes. Then use the findings of a student survey to outline the role of students’ past internship experience and prior knowledge as potential factors that influence acceptance of e-internships.

Design/methodology/approach

The case study was based on an interview with an e-intern and the analysis of student awareness, prior experience and knowledge was based on the analysis of a student survey.

Findings

The paper summarizes preliminary research that confirms the emergence of e-internships in several countries. It also outlines the characteristics of these new internships and outlines how e-internships compare to traditional internships, thus providing an insight for practitioners and managers. The case study and student survey outline the role of previous internships and prior knowledge as potential influences on self-selection and interest in e-internships. The paper further discusses some of the practical issues.

Research limitations/implications

This paper outlines a number of new findings about the e-internships and represents only a first step into the right direction. The success factors and conditions for these internships are currently largely unknown.

Originality/value

This paper provides information about e-internships using available statistics, a case study and survey results. The paper outlines relevant research avenues for researchers in the area of virtual work and personnel management, e-collaboration, communication studies and multimedia effectiveness.

Details

Internet Research, vol. 24 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Content available
Article
Publication date: 1 June 2004

Abstract

Details

International Journal of Productivity and Performance Management, vol. 53 no. 4
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 1 March 1979

Marilyn L. Haas

The purpose of this paper is to identify and describe the reference works useful for finding written information on the North American Indian (that is, Indians presently…

Abstract

The purpose of this paper is to identify and describe the reference works useful for finding written information on the North American Indian (that is, Indians presently and in the past living in what is now the United States and Canada).

Details

Reference Services Review, vol. 7 no. 3
Type: Research Article
ISSN: 0090-7324

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Article
Publication date: 6 February 2017

Ayoung Suh and Jumin Lee

The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction.

Abstract

Purpose

The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction.

Design/methodology/approach

By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs.

Findings

The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT.

Research limitations/implications

By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation.

Practical implications

This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation.

Originality/value

This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.

Details

Internet Research, vol. 27 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

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