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Drawing on current development practice and literature on Entrepreneurial support organizations (ESO), such as accelerators, incubators, and labs, this chapter explores how refugees in Uganda are supported through entrepreneurial approaches. Following an exploratory method, interviews were conducted with proprietors and managers of ESO in Kampala, the capital city of Uganda. The findings show that while the majority of these organizations purport to follow an innovation discourse, in reality, they support refugees through a mixture of inclusion, resilience, and innovation-led approaches. Inclusion-led approaches focus on basic language skills, establishing peer relationships, and access to survival essentials. Resilience-led approaches nurture livelihood skills, building community ties, and access to seed-corn grants. Innovation-led approaches develop entrepreneurial skills, establishing extra-local connectivity and access to micro-finance. This chapter highlights the critical importance of inclusion and resilience-led approaches in developing supportive ESO for refugees.

The chapter aims to present a case study of what is involved in implementing the VuFind discovery tool and to describe usability, usage, and feedback of VuFind.

The chapter briefly documents Western Michigan University (WMU) and University of Richmond’s (UR) experience with VuFind. WMU Libraries embarked on a process of implementing a new catalog interface in 2008. UR implemented VuFind in 2012. The usability result and usage of Web 2.0 features are discussed.

The implementation processes at WMU and UR differ. At WMU, users’ input was not consistent and demanded software customization. UR strategically began with a very focused project management approach, and intended the product as short-term solution. The usability and feedback from several sites are also presented.

The benefits of using open source software include low barrier and cost to entry, highly customizable code, and unlimited instances (libraries may run as many copies of as many components as needed, on as many pieces of hardware as they have, for as many purposes as they wish). With the usability studies presented, VuFind is proved to be a valid solution for libraries.

The chapter provides a unique account of library’s experience providing an alternative catalog interface using open source software. It also uniquely reports on VuFind usability and initial testing results and evaluation.