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The purpose of this paper is to describe the implementation and impact of a locally customized Open Researcher and Contributor ID (ORCiD) profile wizard. It also provides a broader context for adopting ORCiD as an identity and single sign-on solution.

A custom web application was designed by a library team and implemented using a combination of the OAuth protocol and the ORCiD web services API. The tool leveraged a rich, curated set of local publication data, and exposed integration hooks that allowed other enterprise systems to connect ORCiD IDs with an internal employee identifier.

Initially the tool saw only modest use. Ultimately its success depended upon integration with other enterprise systems and the requirement of an ORCiD ID for internal funding requests, rather than exclusively on the merits of the tool. Since introduction, it has been used to generate over 1,660 ORCiDs from a population of 4,000 actively publishing researchers.

Organizations that desire to track publications by many affiliated authors would likely benefit from some sort of integration with ORCiD web services. This is particularly true for organizations that have many publishing researchers and/or track publications spanning many decades. Enterprise integration is crucial to the success of such a project.

Research inputs and research products are now primarily digital objects. So having a reliable system for associating researchers with their output is a big challenge that, if solved, could increase researcher impact and enhance digital scholarship. ORCiD IDs are a potential glue for many aspects of this problem. The design and implementation of the wizard eased and quickened adoption of ORCiD Ids by local researchers due in part to the ease with which a researcher can push publication information already held by the library to their profile. Subsequent integration of researcher ORCiD IDs with local enterprise systems has enabled real-time propagation of ORCiD IDs across research proposal workflow, publication review and content discovery systems.

The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This paper tests whether North American results showing the relative out‐performance of companies that have successfully implemented TQM approaches are replicated in Europe.

This research uses the same methodology as the seminal work of Hendricks and Singhal. The winning of a Quality Award is used as a proxy for the sound implementation of TQM. Publicly available share price and accounting data is analysed over a ten year period. Changes in the performance of award winning companies relative to non‐award winning companies are tested using a matched‐pair comparison approach.

The results confirm that, despite evident and marked differences in company structures and institutional environments between North America and Europe, stronger performance is again achieved by the TQM‐oriented award winning companies.

There is little empirical research establishing the link between TQM and improved financial performance within Europe, with most existing studies presenting findings only based on perception data. The findings presented in this paper close some of the limitations of previous European studies and use rigorous research methods to estimate the financial and business impact of TQM on company performance in Europe. Furthermore, extending Hendricks and Singhal's seminal study to include Europe, has been an objective of those in the European TQM practitioner community ever since the early results were published.

This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship.

This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews.

Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers.

Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research.

The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts.

This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

This year's survey focuses mainly on reference works published during 1979 and early 1980. However, to help maintain continuity with previous surveys, some especially noteworthy 1978 imprints are also included. Among a number of impressive new works which appeared in 1979 is The Encyclopedia of Southern History, from Louisiana State University Press. Twelve years in the making, this work fills a long‐felt need for an authoritative sourcebook on southern regional history. ABC‐Clio, publisher of the America: History and Life abstracting service, has made the vast literature on women and on the American and Canadian West more accessible with two new titles in its bibliography series. The two western encyclopedias reviewed provide topical summaries of the many contributions the West has made to American history, including the saga of the western gunfighter. In addition, biographies of American scientists and the explication of recent events in American history are offered by two new reference publications.

This paper ' s aim is to provide an overview of the challenges and solutions to obtaining Russian language materials. Despite the challenges presented by inaccurate or incomplete bibliographic citations and multiple methods of transliterating titles from the Cyrillic to the Latin alphabets, many excellent sources of assistance are available to ILL staff.

The author relies on his extensive professional experience in locating such materials. He provides a broad survey of library collections, Russian language subject specialists, and online book purveyors who are both willing and able to provide assistance.

Locating and obtaining Russian language materials via ILL is not as difficult as it appears. Excellent Russian language library collections in the US, Russia, and Eastern Europe as well as online booksellers all provide discovery tools, delivery services, and payment methods that are readily accessible to ILL staff.

All ILL staff who need to obtain Russian language materials on behalf of their users will find this article especially useful.

The central focus of this paper is the mentorship relationship of economist Fritz Machlup and his graduate student Edith Penrose, and specifically how that relationship contributed both to her development as a scholar and to her seminal work, The Theory of the Growth of the Firm.

The qualitative research on which this paper is based is the sociohistorical biographical approach, based on a close examination of published works and archival materials. Content analysis is used to draw inferences about Fritz Machlup's mentoring content, style, and impact on Penrose's methodology and argumentation as reflected in The Theory of the Growth of the Firm, and the correspondence exchanged while Penrose was writing The Theory of the Growth of the Firm.

The Theory of the Growth of the Firm mirrors Machlup's methodology and methodological framework. The arguments supporting Penrose's theoretic model of the growth of firms were discussed, debated and shaped by the exchange of ideas in the Penrose/Machlup correspondence.

While Penrose's work has been acknowledged as “breakthrough” in the areas of entrepreneurship and firm growth, there has been little recognition of the role of her mentor in its creation. This study sets out to correct what would appear to be an historical oversight as well as to understand how Machlup practiced mentorship; how he perceived the roles of mentor and mentee; Machlup's contribution to his graduate students, and the extent to which his students incorporated the learning into their own work.

Reports on problems with coupon use experienced within ethnic subcultures by presenting the results and implications of a study of retailers in the Philadelphia/Southern New Jersey area. Argues that marketers are challenged to understand the intricacies of ethnic markets as they grow in number and size in the USA. Suggests that marketing strategies that are successful in mass markets, such as couponing, are likely to operate differently in ethnic subcultures, such as Hispanic and Chinese markets. Recommends a retail perspective that uncovers potential problem areas encountered by retailers, consumers, and manufacturers alike.

This paper analyzes the impact of economic downturns on the revenue and expense sides of city financing for the period 2003 to 2009 using a convenience sample of the audited end of year financial reports for thirty midsized US cities. The analysis focuses on whether and how quickly and how extensively revenue and spending directions from past years are altered by recessions. A seven year series of Comprehensive Annual Financial Report (CAFR) data serves to explore whether citiesʼ revenues and spending, especially the traditional property tax and core functions such as public safety and infrastructure withstood the brief 2001 and the persistent 2007 recessions? The findings point to consumption (spending) over stability (revenue minus expense) for the recession of 2007, particularly in 2008 and 2009.

Confidentiality in adoption has been the norm in this country since the 1930s. Traditionally, it has been perceived as beneficial to all sides of the adoption triangle: the adoptive parents, the adoptee, and the birth parents. Adoption agencies have supported the policy of confidentiality, and as a result the practice of concealment is almost universal in the United States. Alaska, Hawaii, and Kansas are the only states that allow adult adoptees access to their birth and adoption information.

“Where HAS that book been reviewed?” This question seemed to arise daily during my work as Adult Services Consultant for an upstate New York library system. Since I was responsible for the selection of new titles for the system pool collection as well as preparing buying lists for member libraries, I felt the need to have some way of “pulling together” all the reviews for new titles as they appeared in the book review media. It seemed to me that the book review indexes currently being published were inadequate in several ways, especially in the timely listing of current reviews and in the fact that you usually had to know the author's name in order to find citations to the reviews. How did I progress from perceiving a need for a more current listing of citations to book reviews and actually publishing my own index, Title Index of Current Reviews? Initially, several seemingly unrelated events led me in the direction I was eventually to take.