Search results

The present study attempted to replicate the findings of Kolb's research identifying two groups of mediators, which she labeled “Dealmakers” and “Orchestrators.” Seventy‐seven mediators were presented with a written dispute and asked to react the likelihood that they would use each of nine different mediation techniques. The techniques corresponded to Sheppard's taxonomy of Process Control, Content Control, and Motivational Control techniques. They also rated the perceived effectiveness of each of these three types of control with the dispute. Based upon their responses, the mediators were separated into groups using average‐link cluster analysis. The results suggested four clusters: Cluster 1 members corresponded to Kolb's “Dealmakers,” relying upon Process, Content, and Motivational Control techniques. Cluster 2 members did not correspond to either of Kolb's classifications, choosing to use Content and Motivational Control strategies. Cluster 3 members were similar to Kolb's “Orchestrators;” members of this cluster relied upon Process and Content Control techniques only. Cluster 4 members were reluctant to use any of the control strategies. These findings suggest a partial replication and extension of Kolb's initial work. Implications for future research are discussed.

In the spring of 1982, I published an article in Reference Services Review on marketing libraries and information services. The article covered available literature on that topic from 1970 through part of 1981, the time period immediately following Kotler and Levy's significant and frequently cited article in the January 1969 issue of the Journal of Marketing, which was first to suggest the idea of marketing nonprofit organizations. The article published here is intended to update the earlier work in RSR and will cover the literature of marketing public, academic, special, and school libraries from 1982 to the present.

The purpose of the paper is to describe the development of the Portuguese document supply system with particular emphasis on the role of the National Library but also in its academic and public library sectors.

The paper is descriptive in nature.

Portugal emerged from a long period of monarchy and dictatorship, profited from being a EU member, and libraries are now exploiting the advantages of information technology particularly for the benefit of remote users.

This is probably the first overview of historical and recent developments in document supply in Portugal.

This paper aims to extend understanding of the cues that customers with disabilities use to judge inclusion/welcome (or not) in interactions in retail stores.

Critical incident interviews were conducted with 115 informants who provided rich descriptions of 113 welcoming incidents and 105 unwelcoming incidents. Interview transcripts were content analyzed to determine inductively the cues customers with disabilities use to perceive welcoming.

Four primary situational factors explain to what perceptions of welcome/inclusion are attributed: service personnel; store environmental factors; other customers; and product/service assortments. Further, a disability becomes salient only when there is an interaction between these situational factors and consumers' disabilities.

The findings suggest an extension to Bitner's servicescape conceptualization in that it specifies that the assessment of an environment as enabling or disabling is important for at least some customers in deciding whether they should stay, go, or return to a particular servicescape.

The results reveal that consumers with disabilities should be viewed as customers first, and only as possessing a disability in particular interactions in the customer‐firm interface.

This research presents the views of a set of customers who are under‐represented in research samples. It discusses how not all people with disabilities are alike and begins to develop a deeper understanding of their behavior as consumers. The research is valuable for retail managers and service providers who need useful information for training employees, for designing servicescapes that are welcoming for consumers with disabilities, and for fulfilling the inclusive intent of the Americans with Disabilities Act (ADA). It will also be of interest to academics who are engaged in research that attempts to improve the quality of life for consumers.

The purpose of this paper is to reflect on the journey so far for the North Wales Regional Single Point of Access (SPOA) through the lens of programme manager with views from the programme team. SPOA is the integration of access points to community health and social care services with strengthened links to the third sector, one SPOA in each of six local authorities in the Betsi Cadwallader University Health Board footprint.

Kotter’s 8 step theory of change model (1996) supplemented by the organisational, cultural and professional and contextual factors from research that impact on integrated working between health and social care (Cameron et al., 2012); the focus is programme level.

Kotter’s 8 step model is a useful tool for reflection on the factors identified in research that promote and hinder integrated working. Key messages and innovative ideas of interest for practitioners embarking on a similar “Quest”, including: “keep using your ‘levers for change’”, “Adopt and Adapt”, “right people in the right place”, “it’s ok to tweak your vision, ‘Make it mean something to everyone’, ‘accept and Adapt’, ‘Don’t sweat what you can’t affect’, ‘Find your allies – it’s better together’, ‘Celebrate ‘small wins’’, ‘The people’s voice drives change’ and ‘a sense of humour brings you through’”.

This is a personal reflection from the North Wales Regional SPOA Programme.

It makes use of collaborative work focused on delivering a SPOA, helping others to learn from the struggle.

Diben y papur hwn yw adlewyrchu ar y daith hyd yn hyn ar gyfer Un Pwynt Mynediad Ranbarthol Gogledd Cymru (SPOA) yn bennaf trwy olwg rheolwr y rhaglen ond mae hefyd yn cynnwys safbwyntiau tîm ehangach y rhaglen. Yn greiddiol i’r SPOA ceir integreiddio pwyntiau mynediad i wasanaethau iechyd cymunedol a gofal Cymdeithasol gyda chysylltiadau wedi eu cryfhau i’r Trydydd Sector, un SPOA ym mhob un o’r 6 Awdurdod Lleol sydd o fewn ôl troed bwrdd Iechyd Prifysgol BC.

Canfu model damcaniaeth newid (1996) 8 cam Kotter, a ategir gan y ffactorau sefydliadol, diwylliannol a phroffesiynol a’r ffactorau cyd-destunol yn sgil ymchwil mai effaith ar waith integredig rhwng iechyd a gofal cymdeithasol (Cameron et al., 2012) sy’n rhoi’r strwythur i’r papur adlewyrchol hwn; sydd, ar y pwnt hwn o’r daith, yn canolbwyntio ar lefel y rhaglen.

Roedd model 8 cam Kotter yn offeryn defnyddiol ar gyfer yr adlewyrchiad hwn ar y daith hyd yn hyn. Mae ein profiad hyd yn hyn mewn cytgord â’r ffactorau a nodir mewn ymchwil sy’n hyrwyddo ac yn rhwystro gwaith integredig. Mae ymarfer adlewyrchu wedi galluogi negeseuon allweddol a syniadau arloesol a allai fod o ddiddordeb i ymarferwyr sy’n dechrau ar ‘Gais’ tebyg, i gael eu hatgyfnerthu. Mae ein negeseuon allweddol sydd mewn cytgord ag eraill ym maes gwaith integredig fel a ganlyn: ‘Nodi a pharhau i ddefnyddio eich ‘dylanwadau ar gyfer newid’, ‘Mabwysiadu ac Addasu’ , ‘Cael y bobl iawn yn y lle iawn’ , ‘Ni fydd eich rhaglen yn dod i ben os byddwch yn addasu eich gweledigaeth, ‘Gwneud iddo feddwl rhywbeth i rywun’, ‘Derbyn ac Addasu’, ‘Peidio poeni am y pethau na allwch wneud unrhyw beth yn eu cylch’, ‘Canfod eich cynghreiriaid – mae’n well gyda’ch gilydd’, ‘Dathlu eich ‘buddugoliaethau bach’, ‘Mae llais y bobl yn bwerus i lywio newid’ a ‘chofiwch mae synnwyr digrifwch yn dod â chi drwyddi’.

Mae hwn yn adlewyrchiad personol o Raglen Un Pwynt Mynediad Rhanbarthol Gogledd Cymru.

Mae’n defnyddio gwaith cydweithredol ag yn canolbwyntio ar gyflawni SPOA, gan gynorthwyo eraill i ddysgu trwy’r her.

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.

Critical and justice-oriented approaches to leadership are incomplete without attention to racism and racialization. This study employed basic qualitative inquiry to examine racialized legitimation within student affairs leadership education through lenses of whiteness as property and legitimacy. Findings detail how leadership educators sought to gain and/or maintain legitimacy and the ways racialization is embedded in these processes through professional experiences, leadership knowledge, and identity. Implications for research and practice are discussed.

CANADA, until the last generation or two, has been basically a pioneer country but two world wars have changed all this and the economy has moved from an agricultural to a manufacturing community able to provide a standard of living second to that of the United States. (At the present time only 10.8 per cent of Canadians live on farms according to the 1961 census.) Natural resources, such as timber, wheat and mining, continue to play, however, an important role in the life of the nation. As in most developing and pioneer countries, learning has had to assume a secondary role compared with other enterprises and activities. This is gradually beginning to change as more people continue in school and the percentage of individuals attending university increases. Established organizations, like the National Film Board and the Canadian Broadcasting Corporation, catering to mass culture, have been strengthened and enlarged and new establishments, like the Canada Council and the Stratford Shakespearean Festival, of narrower function and appeal, have been set up. The Library movement, not the least of learning agencies, is gaining strength every day. In this paper some of the interesting new developments of the last ten years in the latter field will be discussed. Of necessity, much is abbreviated; a lot is ignored. Data selected has been based on the most recent sources; hence the variety in dates.

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.